NETGEARメーカー341Uの使用説明書/サービス説明書
ページ先へ移動 of 110
A va il a b le a p p licat io n s a n d se rvi ce s a re su b je ct t o ch a n g e a t a n y t im e .
i T a ble of C o n te nt s G et Starte d 1 Your D ev ice 1 Pack age C on ten ts 2 C are an d Ma in tenan ce 2 Sys tem 2 Startin g Y our D ev ic e for the First Time 3.
ii Alerts 20 Status (C onnec tio n D etai ls ) 20 G P S Page 21 Settin gs P age 2 3 G eneral > Devi ce Tab 23 G eneral > Software and R es.
ii i R es ettin g Your D ev ic e 45 C le arin g Acc ount D etail s Onl y 45 R es ettin g D ev ic e Setti ngs Onl y 45 R es ettin g to F ac tory D efa ult S etti ng.
iv Me chan ic al Spec ifi cati ons 5 8 Safety Inform atio n 59 Imp ortant N otic e 59 Safety and H az ards 59 R egu latory N otic es 60 Leg al 62 Patent s 62 Li cen ses 62 G N U .
G et S tarted 1 Ge t S t ar t ed The foll ow ing topi cs giv e y ou al l the info r mat io n yo u nee d to s et up y our dev ic e and S print serv ic e the firs t tim e.
G et S tarted 2 Pack a ge Conten ts Your pac ka ge i ncl udes se veral item s. n N ET G E A R 341 U U SB Mod em n Back co ver n Mi cro-SIM (pre-i nsta .
G et S tarted 3 Starting Y o ur Devic e for the F ir st Time The N E TGEAR 34 1U U S B Mo dem is des ign ed to acti va te auto mati cal ly the first tim e that i t is pl ugge d in, usi ng ‘ han ds-free acti va tion’ .
G et S tarted 4 Vis it in g the Sprin t We bs i te Sign on to spri nt.co m to get up-to-dat e inf orma tion on Sprint s ervic es and opti ons . n R ev iew cov erage maps . n Acc ess yo ur acc oun t info r ma tio n.
D ev ic e Basi cs 5 Device B a sics Lea r n about the bu ttons , co nnec tors, an d other c ompo nents of you r N E TGEAR 341U U S B Mode m. 3G a nd L TE Netw o rks Thes e wirele ss networks con nec t y ou to the Interne t.
D ev ic e Basi cs 6 Your dev ic e c an al so be s et to all ow roami ng on Sprint networks , dom esti ca ll y, and inte r nati onal ly .
D ev ic e Basi cs 7 n R ebo ot the c ompu ter OL E D D isplay The OLED dis pla y ha s s evera l ic ons that hel p yo u dete r mi ne the sta tus of y our de v ic e an d its c onn ecti ons , vi ew dat a usag e, an d vi ew sy ste m al erts.
D ev ic e Basi cs 8 2. Sli de the mi cro-SIM out of the tray. 3. Sli de the ne w mi cro-SIM into the tray.
D ev ic e Basi cs 9 Ext e rn al Antenn as Your N ET G E A R 341 U U SB Mod em sup ports the use of exte rnal MIMO ant ennas v ia tw o ante nna c onn ecto rs on the top edge of the dev ice .
Your N etwork C onnec tio n 10 Your Networ k Conn ect ion Fin d out how to lau nc h and end you r net w ork con nect ion.
Your N etwork C onnec tio n 11 If th e co mpute r doe s no t hav e dev ic e dri v ers ins tall ed fo r the N ETGEA R 341 U U SB Mod em, they are ins tall ed us in g TR U –Ins tall .
Your N etwork C onnec tio n 12 l If th e driv er E nd use r lic ens e agre emen t do es not di sp lay and the A utoPlay w in dow doe s no t ope n: a. Pres s + E to ope n My C ompu ter.
Your N etwork C onnec tio n 13 4. Cli c k C ontinue Installa t ion . 5. Whe n the ins tall ati on fi ni she s, c lic k R estart to r ebo ot the com puter and use the new driv ers .
O LE D D is pla y 14 OL ED Display The N E TGEAR 34 1U U S B Mo dem’ s O LED dis pla y s how s detai ls (con nec tio n st atu s, roam ing s tatu s, an d G P S in fo) and data us age for the curren t bil lin g peri od or c onne cti on s ess ion .
O LE D D is pla y 15 I tem D es cri p ti o n am ount of dat a us ed (for the curren t s ess ion ) . The ba r (if s hown) repres ent s the am ount of dat a remai nin g (the sol id portio n of th e bar).
N ETGEA R 341 U Man age r Interfac e 16 NE T GEA R 341 U M an ag e r In te r fa ce Acc ess yo ur dev ic e and conn ecti on info r mat io n, and con figu r e de vic e s etti ngs from the N ETGEAR 341 U Mana ger (brow se r ) in terfac e.
N ETGEA R 341 U Man age r Interfac e 17 I tem D es cri p ti o n and S etti ngs . 5 Tw itte r ® – Clic k to v iew the AirC ard T w itte r fee d in a new browser windo w or tab.
N ETGEA R 341 U Man age r Interfac e 18 N ote: If y ou don ’t l og in , yo u ca n onl y v iew the current network con nec tio n st atu s.
N ETGEA R 341 U Man age r Interfac e 19 N ote: D ata usa ge amo unts are app r ox ima te and sho uld not be us ed for bil lin g purp os es.
N ETGEA R 341 U Man age r Interfac e 20 The foll ow ing info r ma tion is dis pla yed . I tem D es cri p ti o n My data plan The type of Sprint data pla n used on y our de v ic e. My nu mber The tele phon e numb er lin ked to yo ur data plan .
N ETGEA R 341 U Man age r Interfac e 21 The foll ow ing info r ma tion is dis pla yed . I tem D es cri p ti o n Signal strength and roaming status The more bars, the strong er the si gna l. A trian gle in the ico n mea ns you r dev ic e is roam ing.
N ETGEA R 341 U Man age r Interfac e 22 2. Cli c k G P S . You c an: n Start or Stop tr ac ki ng (if GPS Mode is C on tin uous ) n U pda te th.
N ETGEA R 341 U Man age r Interfac e 23 I tem D es cri p ti o n Latitude Lati tude at ti me of las t fix . (For ex ampl e, “N 32.5 1.73”) Longitude Lo ngitu de at ti me of la st fi x. ( For ex ampl e, “W105.
N ETGEA R 341 U Man age r Interfac e 24 2. Cli c k Settings > Ge n eral > D evic e . The foll ow ing info r ma tion is dis pla yed . I tem D es cri p ti o n Scr een LC D D isplay Turn th e OL E D dis pla y on or off.
N ETGEA R 341 U Man age r Interfac e 25 2. Cli c k Settings > Ge n eral > Soft wa r e and Reset . You c an: n Back up and r es tore y our U S B mode m’s co nfig urati on, if ne eded.
N ETGEA R 341 U Man age r Interfac e 26 I tem D es cri p ti o n N ote: S oftware do w nl oads co unt ag ains t y our pla n’s data lim it.
N ETGEA R 341 U Man age r Interfac e 27 n C le ar l ogs n D ownloa d log s N e twork > Preferen c es Tab From this tab, you can con figu r e y our dev ic e.
N ETGEA R 341 U Man age r Interfac e 28 I tem D es cri p ti o n R oaming G uar d If s ele cted , the r oam ing area s w here a w arni ng will appe ar w hen you enter the m. See Enab li ng / D isa bli ng the R oami ng G uard W arni ng Me ss age .
N ETGEA R 341 U Man age r Interfac e 29 I tem D es cri p ti o n A ctive The A P N cu r rentl y in us e. Onl y on e AP N can be m arked as acti ve. N ame Netw ork carrie r nam e (for ex amp le, “ Sprint”).
N ETGEA R 341 U Man age r Interfac e 30 N e twork > Statu s Detai l s Tab Thi s tab sho w s you detai ls abou t th e current mob ile broa dband con nec tion ( 3G , LTE) . 1. L og in to the home page .
N ETGEA R 341 U Man age r Interfac e 31 I tem D es cri p ti o n Pow er) R SR Q The si qnal qual ity of the LTE net w ork ( R eferen ce S ign al R ec eiv ed Qua lity ).
N ETGEA R 341 U Man age r Interfac e 32 I tem D es cri p ti o n PR L Version P referred R oami ng Lis t vers ion . To upd ate th e P R L, s ee Netw ork > Pr efe r enc es Tab . 1xRTT P N Tec hnic al sup port st aff ma y requ est this va lue from you.
N ETGEA R 341 U Man age r Interfac e 33 The foll ow ing info r ma tion is dis pla yed . I tem D es cri p ti o n U ser G uide O pen an on li ne copy of this gui de i n a ne w Web brow ser w in dow or tab.
N ETGEA R 341 U Man age r Interfac e 34 The foll ow ing info r ma tion is dis pla yed . I tem D es cri p ti o n A ccount D etails My nu mber The U S B mo dem ’s tele phon e numb er. MSID The Mob il e Stati on ID as s oc iate d w ith y our pho ne nu mb er.
N ETGEA R 341 U Man age r Interfac e 35 F eedback Page U se the l ink s on this pag e to send you r com ments on you r dev ic e, l ook up s upport info r ma tio n, an d parti ci pate in a cu stom er su rve y.
D ev ic e Settin gs 36 Device Sett ing s U se the NE TGEAR 341U Man age r to co nfig ure and mana ge the dev ic e’ s ap pearan ce, perfo r man ce, an d acc ess . Dis p lay Se tt ing s Adju st you r sc reen’ s setti ngs to s uit you r su rr oun ding s.
D ev ic e Settin gs 37 C h an gi ng th e NETGEAR 34 1U Man ag er UR L You ma y want to cha nge the UR L for the N ETGEAR 34 1U Mana ger to som ethi ng mo r e me morabl e. To c hang e the U R L: 1.
D ev ic e Settin gs 38 num bers , and sy mbol s). 4. Cli c k Submit ..
C onfi guri ng Netw orks 39 Conf igu r ing Netwo r ks The foll ow ing topi cs provi de info rmati on on c onfi guri ng ne tw orks . Vie wing Net work Act ivation I nformation You c an c hec k w het her network acc es s i s ac tiv ated.
C onfi guri ng Netw orks 40 The B illing C ycle sc r een dis pla ys : n A tex t de sc r ip tio n of the am ount of data remai nin g in the current bil lin g cy c le .
C onfi guri ng Netw orks 41 n A ny Network – The dev ice can roam any w here in th e w orld. 1. L og in to the home page . (S ee Loggi ng In as an Admi nis trator .) 2.
C onfi guri ng Netw orks 42 Configuri ng Acc e ss P oi nt Names Your dev ic e c omes prec onfi gured w it h the A cc ess Poin t Name ( AP N ) for S prin t. To ad d an A P N for an other ne tw ork: 1.
Software and R es et 43 Softwar e a nd Rese t The foll ow ing topi cs provi de info rmati on on ma nagi ng y our dev ic e’s so ftw are.
Software and R es et 44 Update USB Mod em S oft ware and Firmware From time to ti me , upda tes may bec ome av ail abl e for y our dev ice , and you r dev ic e will recei ve an al ert. You c an al so che ck for new upda tes man ual ly .
Software and R es et 45 U p grad in g Firm ware From a Fi l e A one-c lic k tool may be avai lab le for upgra di ng fi r mware from a fil e i n enterpri se env ironm ent s. C onta ct S print for det ai ls.
Software and R es et 46 WA R N IN G : If y ou res et the sof tw are to de faul t set tings , y ou mu st go throug h the dev ice set up, as if y ou’ ve jus t purc has ed the dev ice .
G P S S etti ngs 47 GPS Sett ing s Your N ET G E A R 341 U U SB Mod em provi des GPS func tion ali ty to help you figu r e ou t w here you are and get you w here y ou’re goi ng.
G P S S etti ngs 48 N ote: The G P S serv ic e mus t be enab led be fore you can set the GPS mode . (S ee Enab lin g / D is abl ing GPS .
Freque ntly As ked Q uest ions 49 F r e qu en tly Asked Qu est ions Fin d out ans w ers to que sti ons you may hav e. How Can I T e ll I ’m Conn ect e d t o 3 G or LTE? .
Freque ntly As ked Q uest ions 50 What is G PS? G P S st ands for G lo bal P os itio nin g S ys tem, w hic h is a s ys tem that us es a se r ie s of 24 geo sy nch r ono us sate lli tes to prov ide loc atio n data .
Freque ntly As ked Q uest ions 51 3. Confi gure y our G P S app lic ati on to use the sam e C OM port. For help , see the docu ment ation of the GPS ap pl ica tion .
Tip s 52 T ips The foll ow ing topi cs provi de info rmati on on ge tting the m ost out of you r dev ic e and you r net w ork c onn ecti on. USB M od em Lo cat io n Fol low thes e gui del ines in pl aci ng y our de vi ce .
Troubl es hooti ng 53 Tr oubles hooting Lea r n about vari ous troub les hooti ng tips , and w hat to do when a sp eci fic mes sag e is dis pl ayed . Ge ne ra l Tips H ere are som e gen eral ti ps to ge t you starte d.
Troubl es hooti ng 54 n “S afa r i can’ t ope n the pa ge” ( Safari) n “The c onne cti on ha s ti med out” (FireFox ) C hec k the fo llo w in g: n Your dev ic e is se ated correc tly in the com puter’ s US B sl ot.
Troubl es hooti ng 55 n Ma ke sure the de vi ce sea ted correc tly in the c ompu ter’s U S B sl ot. n Ma ke sure you ’re in a net w ork co ve rage area. n C hec k the Network Mode s ettin g (S ee S etti ng the A ll owed Netw ork Mode .
Tec hni c al Spec ifi cati ons 56 T e chn ical Specifica tion s The foll ow ing topi cs lis t the elec tric al, radio frequen cy , and oth er param eters of the dev ice for thos e w ho r equ ire tec hni cal in forma tion .
Tec hni c al Spec ifi cati ons 57 So ft war e Spe cif icat ion s Thi s s ecti on l ist s the spe cif ica tion s tha t the dev ice sup ports.
Tec hni c al Spec ifi cati ons 58 I tem D es cri p ti o n O p erating temperatur e 32 to 11 3°F St or age te mperatur e -4 to + 185°F Mec h an ical S p ecif ications Thi s s ecti on de sc r ib es the di men sio ns and phy sic al fea tures of y our dev ic e.
Safety In formati on 59 Safet y In fo r m at ion R ead imp ortant safe ty i nforma tio n abo ut y our dev ice . I mpo rtant Notic e D ue to the nature of wirele ss com muni cat ions , trans mi ss io n and r ec epti on of data c an nev er be gua r ant eed.
R egu lato r y N otic es 60 Regu lat or y No tices Thi s s ecti on c ontai ns r egu lato ry info r mat ion for yo ur dev ice . The des ign of the N E TGEAR 34 1U U S B Mo dem com pli es w ith U .
R egu lato r y N otic es 61 Thi s de v ic e c ompl ies w ith Parts 15, 24 , and 27 of the F C C R ule s. O perati on i s s ubje ct to the .
Le gal 6 2 Legal Thi s s ecti on c ontai ns imp ortan t li cens e an d le gal info r mat ion. Pa tent s Thi s prod uct may con tain tech nol ogy dev el oped by or for N ETGEA R , Inc . Thi s prod uct inc lud es tech nolo gy lic ens ed from Q U A LC OM M®.
Le gal 6 3 y ou can cha nge the s oftware or us e pi ece s of it i n new free prog r am s; an d that you kno w yo u ca n do the se thing s.
Le gal 6 4 You ma y c harge a fee for the phy sic al act of trans ferrin g a co py, and you may at y our opti on offer w arranty protec tio n in exc hang e for a fee.
Le gal 6 5 in clu de an ythi ng that i s no r mal ly dis tribu ted (in eith er sou r ce or bin ary fo r m) w ith the majo r c om ponen ts ( co m.
Le gal 6 6 Thi s s ecti on i s i nte nded to ma ke thorou ghl y cl ear w ha t i s be li eve d to be a con seq uen ce of the r es t of thi s Li ce nse.
Le gal 6 7 H ow t oApp l yTheseTerm st oYour N e w Progr a ms If y ou de vel op a new program , and you w ant i t to be of the g.
Le gal 6 8 Thi s G eneral P ubl ic Lic ens e doe s no t permi t in c orpo rati ng y our program int o propriet ary prog r am s.
Le gal 6 9 Some dev ic es are des ign ed to deny us ers acc ess to ins tall or run m odifi ed vers ions of the s oftw are in sid e the m, alth ough the m anu fact urer can do s o.
Le gal 7 0 The “ s ourc e c ode” for a w ork mean s the preferred form of the work fo r mak in g mod ific ati ons to it. “Ob jec t co de” mea ns any non-s ource form of a w ork.
Le gal 7 1 N o c ove r ed w ork s hall be deem ed pa r t of an ef fec tiv e tec hno logi cal mea sure unde r any app lic abl e la w ful fil lin.
Le gal 7 2 6. Conveying Non- Sou rce Forms. You ma y c onv ey a co vered w ork i n obj ect co de form under the te rms of s ecti ons 4 and 5,.
Le gal 7 3 Pr odu ct fr om a mod ifie d ve r si on of its C orresp ondi ng Sourc e. The info r ma tio n mu st s uffic e to en s ure tha t the .
Le gal 7 4 e) D ec lin ing to grant r ig hts unde r trade ma r k law for us e of som e trade nam es, tradem arks , or s erv ice mark s; or .
Le gal 7 5 Each time you con vey a c ove r ed w ork, th e reci pie nt auto mati cal ly recei ve s a lic ens e from the ori gina l li cen sors , to run , mo dify and propag ate th at w ork, sub jec t to th is Lic ens e.
Le gal 7 6 If, pursu ant to or i n co nne cti on with a si ngl e tr ans ac tion or arrangem ent, you con vey , or prop agate by proc uring.
Le gal 7 7 num ber of the GNU G eneral P ubl ic Lic ens e, y ou ma y c hoos e an y v ersio n ev er publ is hed by the F ree Softw are F oun dati on.
Le gal 7 8 To do so, atta ch the foll ow ing noti ces to the program . It is sa fest to attac h the m to the s tart of eac h s.
Le gal 7 9 51 Fr ank li n Street, Fi fth Flo or, Bos ton, MA 0211 0-1301 U SA Every one is permi tted to cop y an d dis tribu te v erba tim co pies of th is lic ens e do cum ent, but c hang ing it is not all ow ed.
Le gal 8 0 li braries , an d is qui te di fferen t from the ord in ary G enera l P ubl ic Lic ens e. We us e thi s l ice nse for c ertai n li braries in order to permi t li nki ng tho se lib r arie s i nto no n-free prog r ams .
Le gal 8 1 "Sourc e co de" for a work m eans the preferred form of the w ork for mak in g modi fic atio ns to it.
Le gal 8 2 Thus , it is not the i nte nt of this sec tio n to cla im r ig hts or con tes t y our righ ts to w ork w r itte n ent irel y.
Le gal 8 3 O therw is e, if the work i s a deriv ativ e of the Li brary, you may dis tribu te the obje ct cod e for the w ork und er the terms of Secti on 6.
Le gal 8 4 7. Y ou may plac e l ibrary faci li tie s th at are a w ork base d on the Library si de-by -sid e in a sin gle li brary tog .
Le gal 8 5 Thi s s ecti on i s i nte nded to ma ke thorou ghl y cl ear w ha t i s be li eve d to be a con seq uen ce of the r es t of thi s Li ce nse.
Le gal 8 6 E N D O FTE R MSAN D C ON D ITI ONS G NU Le s s er G e ne ral Publ i c Li c e ns e (Versi on 3) Belo w is the GNU Les ser G eneral Publi c Lic ens e. Versi on 3, 29 J une 2007 C opy right © 200 7 Free Software Foun dat ion, Inc .
Le gal 8 7 If y ou m odify a c opy of the Lib rary, an d, in your modi fic atio ns, a fac il ity refers to a func tion or data t.
Le gal 8 8 e) Provi de In s tal lati on Informa tion, but on ly if y ou w oul d oth erw ise be requ ired to prov ide suc h in formati on under.
Le gal 8 9 abo ut the sui tabi lity of this so ftw are for an y pu r pos e. It is provi ded "a s is " w ith out exp res s or i mpli ed w arranty .
Le gal 9 0 TH E SOFTWAR E IS PR OVID E D "AS IS ", W ITH OUT W AR R AN TY OF A N Y K IN D , EX P R ES S O R IM PLIED , IN C LU D IN G B.
Le gal 9 1 Permis si on to us e, co py, mod ify , an d dis tribu te thi s software fo r any purpo se w ith or w ithou t fee is here by gran.
Le gal 9 2 All rights res erved . R edi stri but ion and use in sou rce and bina r y forms , w ith or w itho ut mo difi cati on, are perm itted prov ide d that the foll ow ing con diti ons are me t: 1.
Le gal 9 3 1. R edis tribu tions of sou r ce cod e mus t retai n the abov e c opy r igh t noti ce, this li st of c ondi tion s an d the foll ow ing dis cl aim er.
Le gal 9 4 R edi stri but ion and use in sou rce and bina r y forms , w ith or w itho ut mo difi cati on, are perm itted prov ide d that the foll ow ing con diti ons are me t: 1.
Le gal 9 5 Thi s pa c k age is an SS L i mpl em entati on w ritte n by E ric Y oung (eay@c rypts oft.c om). The imp lem ent ation w as w r itte n so as to c onform w ith N etsc ape s SS L.
Le gal 9 6 The lic enc e an d dis tribu tion terms for any pub li cl y av ail abl e ve r si on or deriv ati ve of thi s c ode can not be cha nged .
Le gal 9 7 Ad dition al I n f ormation and Upd ates For up-to - dat e produc t des cri ption s, doc um entati on, appl ic ation note s , fi r mware upg r ade s, troub les hooti ng tips , and press rele ase s, v is it su ppo r t.
Ind ex 98 3 3G C ann ot co nnec t 54 C ov erage type 31 Ec/Io of net w ork co nne cti on 31 net w ork serv ice , im provi ng 52 O verv iew 5 .
Ind ex 99 C hrom e brow ser 2 C le ar Programm ing 26 C omm on alert type s 9 C onfi gure D ev ice 23 N etwork s ettin gs 23 O LE D di s pl ay.
Ind ex 100 E Ec/Io 3G 31 Elec tric al s pec ific ati ons 56 Enabl e / di sab le GPS 23 Enabl e G P S 47 Envi ronme ntal s peci fic atio ns 57 .
Ind ex 101 O LE D di s pl ay 14 Sign al stren gth 6 Imp ort (r out er sett ings ) 43 Imp ort S etti ngs 43 Imp ortant noti ce 59 Imp orting .
Ind ex 102 MSID 31 , 34 My S prin t li nk 20 N N ET G E A R 341 U Ma nag er D ata U sag e deta ils 18 G P S pag e 21 IP addre ss 24.
Ind ex 103 R efurb is hed date 34 R egu latory noti ces 60 R equ ire SIM PIN to us e de vi ce 29 R equ ireme nts Ins tal la tion 2 R es et .
Ind ex 104 Sprint w ebs ite 4 s sh sup port 51 SS Lea y Li cen se, Orig ina l 94 Standa r d units U se for GPS 23 Standa r d units for G P.
Ind ex 105 WW AN r adi o IP add r es s 34.
デバイスNETGEAR NETGEAR 341Uの購入後に(又は購入する前であっても)重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります:
NETGEAR NETGEAR 341Uをまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはNETGEAR NETGEAR 341Uの技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。NETGEAR NETGEAR 341Uの取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。NETGEAR NETGEAR 341Uで得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
NETGEAR NETGEAR 341Uを既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はNETGEAR NETGEAR 341Uの不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、NETGEAR NETGEAR 341Uに関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちNETGEAR NETGEAR 341Uデバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。