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Nortel Communication Server 1000 Comm unication Ser v er 1000 with Microsoft Exchange Ser v er 2007 Unified Messaging Fundamentals Release: Release 5.
Nortel Communication Server 1000 Release: Release 5.5 Publication: NN43001-122 Document release date: 24 October 2008 Copyright © 2008 Nortel Networks All Rights Reserved.
3 . Contents New in this Release 5 Other 5 Revision History 5 How to get help 7 Contents 7 Getting help from the Nortel web site 7 Getting help over the telephone from a Nortel Solutions Center 7 Gett.
4 Configure Subscriber Access, Auto Attendant, and MWI DN information 40 Configure information for the MWI Application DN 43 Select MWI Dial Plan type 43 Voice mail softkeys configuration 44 Allowing .
5 . Ne w in this Release There have been no updates to the document in this release. Other Revision History October 2008 Standard 02.04. This document is up-issued to reflect changes in the section Configure a new dial plan for Microsoft Exchange Unified messaging to support to support Communication Server 1000 Release 5.
6 New in this Release Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.
7 . Ho w to g et help Contents This section contains information on the following topics: • Getting help from the Nortel web site • Getting help over the telephone from a Nortel Solutions Center .
8 How to get help Outside North America, go to the following web site to obtain the telephone number for your region: w ww.nortel.com/callus Getting help fr om a specialist b y using an Express Routin.
9 . Comm unications Server 1000 with Micr osoft Exc hange Server 2007 Unified Messaging Overview CS 1000 support for Microsoft Exchange Server 2007 Unified Messaging enables interoperability between .
10 Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging structure, using either the telephone keypad or speech inputs, to place a call to a user or to locate a user for the purpose of placing a call to that user.
Overview 11 Multiple Microsoft Exc hange Unified Messaging servers on a single network Multiple Servers can be configured for a single network to ensure the effective handling of potential issues cau.
12 Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging automatically result in load sharing of access to Microsoft Exchange Unified Messaging services by users in the network.
Overview 13 dialing plan to access services provided by Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging. • Configuration of the voice mail soft key cannot be changed if there is a combination of CallPilot and Microsoft Exchange Unified Messaging voice mail users on a single node.
14 Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging • Voice mail messages that have been listened to will continue to register as a new message until the next option is used.
Overview 15 — Menu selection and call transfer time is 30 seconds, with a completed call duration of 180 seconds. — Busy Hour (BH) Auto Attendant usage is 0.35 calls per hour for each Microsoft Unified Messaging user. • Auto Attendant operation requires the usage of two SIP trunks, which remain in use for the duration of the call.
16 Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks .
17 . Configuration of Comm unications Server 1000 with Micr osoft Exchange Server 2007 Unified Messaging For the tasks and procedures associated with configuring Communications Server 1000 with Micr.
18 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Configure a ne w user mailbox f or Microsoft Exchange Unified Messaging The following section details the required steps for the configuration of a Microsoft Exchange Unified Messaging mailbox.
Configure a new user mailbox for Microsoft Exchange Unified Messaging 19 3 Select New user and click Next , as shown in the following figure: 4 Enter account information for the mailbox user, as appro.
20 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging 5 Click Next to continue 6 Enter the alias for the mailbox user, and select the mailbox location and policy settings, as shown in the following figure.
Configure a new user mailbox for Microsoft Exchange Unified Messaging 21 7 Click Next to continue. 8 The Configuration Summary for the current user mailbox is displayed, as shown in the following figure. Review for accuracy, and click New to create the user mailbox.
22 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging 9 The completion screen of the New Mailbox Wizard appears.
Enable a new user mailbox for use with Microsoft Exchange Unified Messaging 23 2 The Enable Unified Messaging Wizard appears, as shown in the following figure. Configure the Unified Messaging Mailbox Policy and PIN options, as appropriate for use on your network, and click Enable .
24 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging 3 The completion screen of the Enable Unified Messaging Wizard appears.
Configure a new Dial Plan for Microsoft Exchange Unified Messaging 25 Configure a ne w Dial Plan for Micr osoft Exchange Unified Messaging The following section details the required steps for the configuration of the Microsoft Exchange Unified Messaging Dial Plan.
26 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Figure 2 Dial Plan General tab 4 Click the Subscriber Access tab. Specify the Welcome Greeting, Informational announcement value, and the Subscriber Access and Call Answer number to be associated with the new Dial Plan.
Configure a new Dial Plan for Microsoft Exchange Unified Messaging 27 Figure 3 Dial Plan Subscriber Access tab 5 Select Server Configration > Unified Messaging , and right-click the server name for which your newly-created Dial Plan is intended.
28 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging 6 Add the configured Dial Plan under the UM Settings tab, as shown in the following figure: 7 Click OK .
Configure a new Dial Plan for Microsoft Exchange Unified Messaging 29 Figure 4 Configuration screen for new UM IP Gateway 9 Specify Auto Attendant name and number for the new UM Dial plan.
30 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging --End-- Configure the Operator Assistance f eature To configure the Operator Assistance feature to.
Configure the Operator Assistance feature 31 The Attendant properties window appears: Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks .
32 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Select Allow calls to extensions under Dialing Restrictions and click OK .
Install Geomant Message Waiting Indicator (MWI) application 33 After dialling the number, the prompts for Auto Attendant service are heard by the user. --End-- Install Geomant Message W aiting Indicator (MWI) application Note: The MWI 2007 software is a third-party software developed by Geomant.
34 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Each implemented instance of Geomant MWI is capable of providing message waiting indications for 2500 users, and has a 10 minute built-in timer for user notification time-out purposes.
Configure Geomant Message Waiting Indicator (MWI) application 35 The Geomant MWI Service Web page can be opened on the local server using the link https://localhost/MWISrvAdmin/ .
36 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Figure 6 SIP Gateway configuration screen The installed MWI service can be enabled and configured on a per-user basis with the SIP gateway to which the associated MWI notifications are to be sent.
Configure Geomant Message Waiting Indicator (MWI) application 37 Figure 7 Unified Messaging User Properties screen Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.
38 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Additional notes on configuring CS1000 for MWI • The SIP DCH should be configured with MWI for the RCAP value (LD 17). • User telephones should be configured with MWA (Message Waiting Allowed) Class of Service to receive MWI Lamp notification.
Configure Microsoft Exchange Unified Messaging in CS 1000 Element Manager 39 Figure 8 Configuring a Node for use with Microsoft Exchange Unified Messaging: IP Telephony Node A Node can be imported and its parameters edited to interact specifically with Microsoft Exchange Unified Messaging.
40 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Configure Subscriber Access, Auto Attendant, and MWI DN information Opening the Microsoft Unified Messaging tab of the Edit page for Nodes: Servers, Media Cards allows the Subscriber Access, Auto Attendant, and MWI DN information to be configured.
Configure Microsoft Exchange Unified Messaging in CS 1000 Element Manager 41 Adding, modifying, or deleting Subscriber Access Numbers for a Microsoft Exchange Unified Messaging Node The following proc.
42 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging 4 Delete the required Subscriber Access Number(s) by clicking the Remove button and saving the configuration.
Configure Microsoft Exchange Unified Messaging in CS 1000 Element Manager 43 2 Navigate to the Edit page of the Nodes: Servers, Media Cards configuration page. 3 Expand Microsoft Unified Messaging . 4 Delete the required Auto Attendant Number(s) by clicking the Remove button and saving the configuration.
44 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging 4 Select either CDP or UDP for the MWI Dial Plan type and save the configuration.
Configure Microsoft Exchange Unified Messaging in CS 1000 Element Manager 45 Disable a user mailbo x The following section details the required steps for removing all Exchange mailbox attributes from a user object in Active Directory without deleting the user object in Active Directory.
46 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging --End-- Enable the user mailbox after disabling The user mailbox can be enabled after disabling it. The following section details the required steps to enable a disabled user mailbox.
Remove a user mailbox 47 4 Click Next and follow the steps to add a new mailbox, without changing current user account information. --End-- Remove a user mailbo x This procedure details the required steps for removing a user mailbox.
48 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Procedure 2 Removing a user mailbo x Step Action 1 In the Exchange Management Console, select Recipient Configuration > Mailbox .
Remove a dial plan 49 Remove a dial plan This procedure details the required steps for removing a UM dial plan. Note: Before you can remove a UM dial plan, you must remove any existing associations with other UM components such as UM mailbox policies, Unified Messaging servers, or UM IP gateways.
50 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging --End-- Disable Operator Assistance feature This module details the required steps for disabling Operator Assistance feature functionality, provided by the UM Auto Attendant.
Remove Operator Assistance feature 51 Optionally, you can right-click the UM Auto Attendant and select Disable from the list of available options. --End-- Remove Operator Assistance feature This module details the required steps to follow for removing a configured UM Auto Attendant.
52 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Optionally, you can right-click the UM Auto Attendant and select Remove from the list of available options. --End-- Disable MWI service for a user phone set This module details the procedure for disabling MWI service access on a user phone set.
Disable MWI service for a user phone set 53 3 Select a user from the list. The Unified Messaging User Properties page appears. Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.
54 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging 4 On the Unified Messaging User Properties screen, uncheck MWI Service Enabled to disable MWI service for the user.
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Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals Copyright © 2008 Nortel Networks All Rights Reserved.
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