OkiメーカーB 4500の使用説明書/サービス説明書
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User’ s Guide OKIF AX 4500.
2 OKIF AX 4500 Ev ery ef fort has been made to ensure that the information in this document is complete, accurate, and up-to-date . The manufactur er of this equipment assumes no responsibility for the results of errors beyond its control.
User’ s Guide 3 English Contents Symbols in this Book ......................................................... 2 Ener gy Star ......................................................................... 2 SAFETY .......................................
4 OKIF AX 4500 Loading Documents ......................................................... 36 Sending Fax to Single Location ....................................... 37 Search K e y Dialling ..................................................... 38 Real-T ime Dialling .
User’ s Guide 5 English Personal Mailboxes .......................................................... 67 Creating Personal Mailbox (Polling) ........................... 67 Closing Personal Mailbox (Polling) ............................ 67 Memory Password .
6 OKIF AX 4500 SAFETY Y our fax machine has been carefully designed to gi ve you years of safe, reliable performance. As with all electrical equipment, ho wev er , there are a few basic precautions y ou should take to a v oid hurting your self or damaging the fax machine.
User’ s Guide 7 English • This fax machine may not necessarily provide an effective hand-over of a call from a telephone connected to the same line.
8 OKIF AX 4500 Emergenc y First Aid • IF TONER IS SWALLOWED: Induce vomiting and seek medical attention. Never attempt to induce vomiting or give anything by mouth to a person who is unconscious. • IF TONER IS INHALED: Take the person to an open area for fresh air.
User’ s Guide 9 English INTR ODUCTION Thank you for purchasing this OKIF AX fax machine. This fa x machine uses advanced Light Emitting Diode technolog y to tr ansfer recei ved and copied images to plain paper . It is designed to make the sending and recei ving fax es a fast and trouble free process.
10 OKIF AX 4500 Pr oduct Options Multi function peripheral (MFP) software is a vaila b le as an option, which allo ws your fax machine to comm unicate with a computer . Once this option is intstalled , you can: • Use your fax machine as a local printer.
User’ s Guide 11 English COMPONENT IDENTIFICA TION What Y ou Should Receiv e T elephone Cable P aper T ray / Copy Stac k er Document T ra y P ower Cab le F acsimile Unit Document Stack er Image Drum.
12 OKIF AX 4500 Components P aper T ra y/Copy Stacker Load up to 100 sheets of paper into this tra y . Up to 30 sheets of received f axes or finished copies are stack ed on top of this tray . Document T ra y Holds original documents that are to be f axed or copied.
User’ s Guide 13 English Components PC Connector Connect the computer cable into this connector . LINE T er minal T er minal for connecting the unit to a telephone line. TEL T er minals T er minals for connecting the f ax machine to an external telephone.
14 OKIF AX 4500 Control P anel.
User’ s Guide 15 English Contr ol P anel Ke ys & Indicators 1 LCD Panel: Refer to this liquid crystal display (LCD) panel for instructions and information while your fax machine is operating or while you are programming your fax machine. 2 Transmit Resolution/ ô YES Key: This key changes the resolution used for transmitting documents.
16 OKIF AX 4500 Note: If your fax machine has been set to enter po wer sa ve mode (after the fax machine has been inactiv e f or three minutes), the manual redial function does not work. 9 AUTO DIAL Key: AUTO DIAL numbers are abbreviated numbers for rapid dialling.
User’ s Guide 17 English When programming TSI/CSI and call back numbers into your fax machine, this key is used to enter a “+” symbol. 16 PAUSE Key (One Touch Key 10): Use this key on the One Touch keypad to enter automatic three second pauses in dialling when programming telephone numbers.
18 OKIF AX 4500 and an alternate number which will be automatically dialled if the f i rst number is b usy or if there is no answer . Y ou can also use the Location IDs (names) associated with One T ouch keys to search for these locations b y name using the SEARCH key .
User’ s Guide 19 English 7 COUNTER DISPLAY Key: Your fax machine keeps track of the number of pages it has printed and scanned. Using this key checks the print counters of your fax machine and resets the drum counter of your fax machine after replacing the image drum unit.
20 OKIF AX 4500 INST ALLA TION Getting Started T o install your new fax machine , f ollow the instructions from Unpacking to Setting the F ax Identification.
User’ s Guide 21 English Setting Up Y our F ax Machine Installing P aper T ra ys & Stack ers 1. Slot the tabs of the paper tray/copy stacker into the rearmost slots in the top of the fax machine until the tabs lock into place. 2. Insert the document tray into the long horizontal slot on the top of the unit until it locks into place.
22 OKIF AX 4500 4. Lift the image drum unit out and keeping the image drum unit out of direct sunlight. DO NOT touch the green surface of the drum. 5. Carefully remove the protective sheet from the image drum unit. 6. Place the image drum unit back into your fax machine.
User’ s Guide 23 English Caution: Be careful not to insert the toner cartridge backwards into the image drum unit. 9. With the ridged sides facing up and the coloured lever on your right, insert the toner cartridge into the image drum unit. Slide the left end of the cartridge in first, then lower the right end into place.
24 OKIF AX 4500 2. Insert the other end of the telephone cable into your wall telephone socket. Note: No w , you can connect either an external tele phone or the external handset option for your fax machine. See the instructions belo w . Connecting T elephone, Handset or Ans wering Machine 1.
User’ s Guide 25 English document created originally on leg al-size paper is received, your fax machine reduces the recei ved pages to fit on A4 or letter - size paper .
26 OKIF AX 4500 Ans wering Mode Options The answering mode which is best for you will vary depending on ho w you use your fax machine and what external telephone de vices are connected to it. Read through the answering modes listed here, then follow the instructions belo w .
User’ s Guide 27 English Memory Reception Mode [ MEM ]: Use this answering mode if you want incoming f axes to be stored in the memory of your fax machine and not immediately printed. Y ou can then use the PRINT OPERA TION function to print out any messages that hav e been stored in the memory .
28 OKIF AX 4500 are transmitting to another fax mac hine and no one is there to answer , your fax machine will automa tically send a cover letter with a call back message. The call back message is printed on a separate sheet with the message “Please call back” and a telephone number where you can be reached.
User’ s Guide 29 English 10. Press the START key to save your entry. 11. Press the SELECT FUNCTION key to finish. Setting Langua ge Y our fax machine comes with two languages installed, which appear on the display and in reports. Follo w the instructions belo w to s witch langua ges.
30 OKIF AX 4500 4. Press the ô YES key until the display shows: PBX LINE [OFF] YES ( ß ß ß ß ß ) NO ( à à à à à ) 5. Press the NO õ key. The display changes to: PBX LINE [ON] YES ( ß ß ß ß ß ) NO ( à à à à à ) 6. Press the ô YES key until the display shows: DIAL PREFIX [OFF] YES ( ß ß ß ß ß ) NO ( à à à à à ) 7.
User’ s Guide 31 English DIAL DIRECT ORIES Pr ogramming One T ouch K eys Y our fax machine has ten One T ouch keys for rapid dialling. Y ou can store up to two fax number s with 32 digits for each One T ouch key , a main number and an alter nate number .
32 OKIF AX 4500 6. Press the START key. The display shows: NO=<OR LOCATION> 7. Enter the alternate fax number. Refer to the instructions following Step 3. 8. Press the START key to finish programming the One Touch key. The display shows: LOCATION PROGRAMMING ENTER (SRCH, OT, A/D, #) 9.
User’ s Guide 33 English 10. Press the SELECT FUNCTION key to finish. Note: Should you later change the location the One T ouch ke y is used for , then remember to s witch Echo Protection of f and reset the transmission fax speed/rate to 14.4K, if necessary .
34 OKIF AX 4500 T o Do This Use Add a s witch from pulse */T one key to tone dialling f or par t of the call Mov e the cursor to ô YES and NO õ key s . make corrections . 6. Press the START key. 7. Enter the Location ID. This is a descriptive title up to 15 characters long.
User’ s Guide 35 English You can now add a location to your group (or delete a location from it). Refer to the instructions below. T o Do This Use Add a One T ouch Press the One T ouch ke y . location Press ST ART to add it to the group . Add A UT O DIAL location Press A UT O DIAL.
36 OKIF AX 4500 B ASIC OPERA TIONS Preparing Documents • Try to use good quality documents for your transmissions. Documents that are typed or created in felt-tip black ink on white (or light) paper work best. • Do not send documents which are not rectangular.
User’ s Guide 37 English 1. Adjust the document guides to the width of the paper you are using. 2. Neatly stack your documents, then insert them face down into the document feeder. If necessary, readjust the document guides for a snug fit. 3. Your fax machine will grip the documents and pull the bottom page into the machine.
38 OKIF AX 4500 Message Explanation (location) The P ersonal ID or TSI/CSI of the remote location. If this is not prgrammed in the remote location, the Location ID or telephone number y ou entered will identify the location during transmission. DIALLING Y our f ax machine is dialling the number .
User’ s Guide 39 English Stopping a T ransmission T o stop a transmission while it is in pro gress, follow the instructions below . 1. Press the STOP key twice. The display will show STOPPED 2. If documents are stuck part way through the document feeder, you may see the following message on the display.
40 OKIF AX 4500 2. Press the PRINT OPERATION One Touch key. The display shows: PRINT MEMORY MSG? YES ( ß ß ß ß ß ) NO ( à à à à à ) 3. Press the ô YES key. The stored message begins printing. Note: If a memory reception password has been set, you will ha ve to enter this password to print an y messages stored in memory .
User’ s Guide 41 English 1. After you have followed the instructions to print out messages stored in memory, the display shows: MSG. IN MEMORY PRINTING 2. To erase the message instead of printing it, press the STOP key. The display shows: CANCEL? YES ( ß ß ß ß ß ) NO ( à à à à à ) 3.
42 OKIF AX 4500 • Any messages your fax machine has received into memory, but not yet printed, are lost. • If you have loaded documents onto the document feeder of your fax machine, any dialling or transmission settings are lost. Y our fax machine prints a po wer outage report to inf orm you of a po wer failure.
User’ s Guide 43 English If you are sending a fax, y ou can answer a voice request only after all pages ha ve been transmitted. If you are recei ving a fax, you can answer a voice request after reception of each page. Y ou will kno w if the per son on the other fax machine has issued a v oice request when you hear a warbling tone.
44 OKIF AX 4500 AD V ANCED OPERA TIONS Sending F axes to Multiple Locations and/or Gr oups If you want to send the same f ax to more than one location, carry out the following steps: 1. Load your document. 2. Select your first group or location as follows.
User’ s Guide 45 English 7. If you want to confirm your entries by printing a report, press the NO õ key and the display shows: PRINT ENTRY REPORT? YES ( ß ß ß ß ß ) NO ( à à à à à ) Press the ô YES key and your fax machine prints a report showing the locations you have selected.
46 OKIF AX 4500 10. If you want to add another group or location after checking the groups and locations you have entered, select your new group or location when the display shows: CHECK LOCATION(S) YES (STR/LOC.
User’ s Guide 47 English Note: [??/??] indicates the date you ha ve entered using the numeric keypad. 6. Press the ô YES key. The display shows: DELAYED TX TIME [ / ] PRG. TIME 0-9 7. Using the numeric keypad, enter the time on which you wish the transmission to begin.
48 OKIF AX 4500 4. Press the ô YES key and go to Step 7 if transmission is to occur later today. If the transmission is to occur up to three days later, press the NO õ key. The display shows: DELAYED TX DATE [ / ] PRG. DATE 0-9 5. Using the numeric keypad, enter the date on which you wish the transmission to begin.
User’ s Guide 49 English If your entries are OK, press the START key. Your fax machine then scans your document and begins to transmit to your selected locations.
50 OKIF AX 4500 If your entries are OK, press the START key. Your fax machine will then scan your document and begin to transmit to your selected locations.
User’ s Guide 51 English has been programmed into your fax machine, press the NO õ key until the location of the delayed transmission you want to cancel appears, then press the ô YES key to cancel. 4. If the delayed transmission was a feeder transmission, press the STOP key again to remove the document from the document feeder.
52 OKIF AX 4500 Receiving Confidential F ax es Before you can recei ve confidential f axes, you hav e to create a conf idential or personal mailbox on your fax machine that is password protected (see belo w). Y ou then have to tell the person sending the conf idential fax your mailbox number .
User’ s Guide 53 English Closing Confidential Mailbo x Closing a conf idential or personal mailbox created on your fax machine is as follo ws: 1. Press the SELECT FUNCTION key. 2. Press the USER PROG One Touch key. The display shows: 1:FUNC. PROGRAMMING YES ( ß ß ß ß ß ) NO ( à à à à à /1-7) 3.
54 OKIF AX 4500 5. Using the numeric keypad, enter the number of the mailbox where you want to change the password and the display shows: PERSONAL BOX [CONF] YES ( ß ß ß ß ß ) NO ( à à à à à ) Note: If the message ILLEGAL OPERATION is displayed, the personal mailbox where you are trying to change the passwor d contains messages.
User’ s Guide 55 English Rela y Broadcasting Relay broadcasting is where one fax machine, which is the relay initiating station, sends a document to another fax machine. The recei ving fax machine, which is the relay key station, then re- sends (broadcasts) the document to a number of other locations.
56 OKIF AX 4500 6. Using the numeric keypad, enter a 2-digit number which corresponds to a relay group programmed into the relay key station. Note: If you are initiating a relay broadcast to another relay group, press the NO õ k ey . Using the numeric ke ypad, enter the 2-dig it number of the other relay group.
User’ s Guide 57 English Note: If you get the message ALREADY EXIST on the display , then mailbox 0 is already in use for standard one- time polling or standard b ulletin polling. Either cancel the standard one-time polling or standard b ulleting polling or use ITU b ulletin polling.
58 OKIF AX 4500 P olling Reception When carrying out polling reception, the fax machine you are polling should be able to carry out standard polling transmission or ITU polling transmission. 1. With no documents loaded, press the SELECT FUNCTION key. 2.
User’ s Guide 59 English 5. Using the numeric keypad, enter the number of the personal mailbox you want to close and press the ô YES key. The display shows: PERSONAL BOX [POLL] YES ( ß ß ß ß ß ) NO ( à à à à à ) 6. Press the NO õ key until the display shows: PERSONAL BOX [CLOSE] YES ( ß ß ß ß ß ) NO ( à à à à à ) 7.
60 OKIF AX 4500 While Receiving F ax es While your fax machine is recei ving fax es, you can: • Load another document and prepare it for transmission. • Continue to load documents as long as there is memory available on your fax machine. When the first transmission is complete, the next fax is automatically sent.
User’ s Guide 61 English PR OGRAMMING Customizing Features & Operations Many f eatures and functions of your f ax machine ha v e settings which can be changed to customize the operations of your fax machine. Because each country has different regulations, you may not be able to access all of the settings listed belo w .
62 OKIF AX 4500 Note: This image function only becomes ef fecti v e if user function 17:MEM./FEEDER SW. is set to MEM and/or user function 25:INSTANT DIALLING is set to ON . 05:SENDER ID - This function contr ols the printing of your fax machine’ s Sender ID on the faxes you send.
User’ s Guide 63 English 12:DISTINCTIVE RING - Distincti ve ringing is a service of fe red by some telephone services that allo w you to ha ve dif ferent numbers on one line, each with its o wn distinctiv e ring. In this way , when you get an incoming call, you can identify what number is being called by the ring pa ttern.
64 OKIF AX 4500 telephone rings, when the telephone handset is lifted, or when a document is loaded. A v ailable settings are on and of f. Note: If you ha ve purchased the optional MFP software and you hav e connected your fax machine to a PC, it is recommended that you turn 18:POWER SAVE MODE of f.
User’ s Guide 65 English Press the ô YES key and all pages of your document tha t were scanned into memory will be sent. After the scanned pages have been sent, the display changes to: RELOAD DOCUMENT After you hav e reloaded your document, you can send the remaining pages of your document with another fax transmission.
66 OKIF AX 4500 6. To select another user function, press the STOP key and return to step 4. 7. Press the SELECT FUNCTION key to finish. Setting Distinctiv e Ring Note: In some countries, distincti ve ring service is not a v ailable from the local telephone company .
User’ s Guide 67 English P ersonal Mailbo x es Personal mailboxes are used to store messages in memory of your fax machine for bulletin polling or recei ving confidential faxes. Note: T o use a personal mailbox for confidential messages, refer to Confidential F ax es in Advanced Operations.
68 OKIF AX 4500 6. Press the NO õ key until the display shows: PERSONAL BOX [CLOSE] YES ( ß ß ß ß ß ) NO ( à à à à à ) 7. Press the ô YES key and the display shows: DELETE PERSONAL BOX YES ( ß ß ß ß ß ) NO ( à à à à à ) 8. Press the ô YES key to close the personal mailbox and the display again shows: PERSONAL BOX NO.
User’ s Guide 69 English 4. Press the ô YES key and the display shows: PRG PASSWORD. [XXXX] ENTER 4DIGITS 5. Using the numeric keypad, enter a new four digit password and the display changes to: PRG. PASSWORD [????] YES ( ß ß ß ß ß ) NO ( à à à à à ) Note: [????] indicates the four digit password you ha ve entered.
70 OKIF AX 4500 4. Press the ô YES key and the display shows: DEPARTMENT NO. [ ] ENTER 01-24 5. Using the numeric keypad, enter a two digit code and the display changes to: ENTER ID [ ] ENTER 4DIGITS 6.
User’ s Guide 71 English 10. Press the SELECT FUNCTION key to finish or continue to change department IDs. Closing Restricted ID 1. Using the numeric keypad, enter your four digit password. 2. Press the SELECT FUNCTION key. 3. Press the USER PROG One Touch key.
72 OKIF AX 4500 BUSY TONE DETECT: This function allo ws your fax machine to detect a b usy tone when sending a fax. A v ailable settings are on and of f. MF(TONE)/DP(PULSE): This function controls what method your fax machine uses for dialling. T wo dialling methods are in common use.
User’ s Guide 73 English 3. Using the numeric keypad, press number 2. The display shows: 2:DIAL PARAMETER YES ( ß ß ß ß ß ) NO ( à à à à à /1-7) 4. Press the ô YES key until the display shows the dial parameter you want to change. 5. Repeatedly press the NO õ key until the setting you want appears in the display.
74 OKIF AX 4500 REPOR TS Understanding Reports Y our fax machine provides a v ariety of useful r eports which help you understand the current settings, programming and operations of your f ax machine.
User’ s Guide 75 English Activ e Memor y Files Repor t The acti ve memory files r eport provides a list of all fax messages stored in the memory of your fax machine, either documents waiting for transmission or documents which ha ve been recei ved and not yet printed.
76 OKIF AX 4500 Message Confir mation Repor t This report provides information about your last single location fax transmission or polling transmission. Information in this report includes: • The date of the communication. • The total amount of time your fax machine spent sending ( S,R-TIME ).
User’ s Guide 77 English P ower Outage Repor t If the electrical po wer to your fax machine has been interupted and your fax machine had delayed tr ansmissions or messa ges recei v ed into memor y , your fax mac hine automaticall y prints a po wer outage report to alert yo u that fax messages hav e been lost.
78 OKIF AX 4500 Communication Codes The follo wing codes indicate the communication mode used for a communication. Code Description B .C. Multiple-location transmission (broadcast) CALLING A communication initiated b y your f ax machine.
User’ s Guide 79 English PR OBLEM SOL VING Clearing Document Jams When a document jam occurs, your fax machine beeps and an error message appears in the display . If the jammed document looks like it is positioned straight in your feeder , press the STOP ke y to try to f eed the document the rest of the way thr ough the feeder .
80 OKIF AX 4500 2. Grasp the control panel. Pull upward and toward you until it releases. Swing the control panel out of the way. Caution: Ne ver expose the image dr um unit to light for more than 5 minutes. Nev er expose the image drum unit to direct sunlight.
User’ s Guide 81 English 8. Pull the paper out of the paper tray. If any of the paper is damaged, remove and replace it. 9. Reload the paper into the paper tray. Replacing T oner Car tridg e The number of pages you can print with one toner cartridge v a ries depending on the type of documents you usually recei ve or copy .
82 OKIF AX 4500 3. Pull the coloured lever on the old toner cartridge all the way toward you. Carefully pull the old toner cartridge out of the image drum unit.
User’ s Guide 83 English 9. Close the control panel. Press down until it snaps into place. Caution: Please abide by the disposal laws of your country when disposing of replaced toner cartridges. Replacing Image Drum Unit If you hav e dirty print-outs then the image drum may hav e accumulated toner on it.
84 OKIF AX 4500 3. Remove the old image drum unit (with its toner cartridge), wrap it in the packaging materials from your new image drum unit and throw it away.
User’ s Guide 85 English 2. Press the COUNTER DISPLAY One Touch key. The display shows: DRUM COUNT CLEAR ( ß ß ß ß ß ) NEXT ( à à à à à ) 3. Press the NO õ key. The display shows the PRINT COUNT . 4. Press the NO õ key again. The display shows the SCAN COUNT .
86 OKIF AX 4500 Y our fax machine will not dial. Check the po wer cable and wall outlet. Mak e sure that your telephone line (not your external telephone or handset) is connected to the LINE outlet on the back of your f ax machine. If you have an e xter nal telephone connected, lift the handset and check for a dial tone.
User’ s Guide 87 English Y ou tried dialling with a One T ouc h key or an A UT O DIAL code b ut nothing happened . Make sure that something is programmed into the One T ouch key or A UT O DIAL code you are using. Check the fax number to make sure it was entered correctly (see Dial Directories).
88 OKIF AX 4500 Y ou are constantly r eceiving unsolicited advertising on your fax machine. T ry using the closed network function. See Recei ving Faxes in Basic Opera tions. Y our fax machine does not immediately switch to TEL mode when y ou make or receive a voice call.
User’ s Guide 89 English 19/08/98 14:14 FAX RELOAD DOCUMENT Document-feed Error: A document to be fax ed or scanned has not fed into the scanner properly . Remove the document and reload it into the document. TONER LOW :FAX REPLACE TONER CART. or 14:14 FAX REPLACE TONER CART.
90 OKIF AX 4500 SPECIFICA TIONS Category Specif ications T ype/compatibility Desktop ITU-T G3 transcei v er Applicable network PSTN and PBX T ransmission Speed 14400/12000/9600/7200/4800/ 2400 Automatic fall back Communications Half duple x Coding scheme MH/MR/MMR with ITU-T ECM Horizontal resolution 8 dots/mm or 300dpi V ertical resolution 3.
User’ s Guide 91 English Inde x A ADF Error (Jam) ....................................... 8 8 Alarm Indicator ......................................... 16 Answering Mode Changing .............................................. 2 7 Options ...........
92 OKIF AX 4500 F Flash/Earth/Normal ................................... 7 2 G Group Key ................................................. 1 7 H Hook/V oice Request Ke y .......................... 15 Hyphen K ey .......................................
User’ s Guide 93 English Remote Recei ve ........................................ 63 Replace T oner Cart. .................................. 89 Report Print Key ....................................... 1 8 Reports Acti ve Memory Files ...............
94 OKIF AX 4500 Statutory User Information (UK onl y) The OKIF AX 4500 is a pprov ed for connection to telecommunications systems specified in the instr uctions for use subject to the conditions set out in them.
User’ s Guide 95 English Only one OKIF AX 4500 should be connected between any series connected apparatus and the PSTN. Dif ficulties may occasionally be experienced when making calls from other apparatus connected to the PSTN via the series apparatus.
96 OKIF AX 4500 OKI SYSTEMS COMP ANIES Oki Systems (UK) Limited 550 Dundee Road Slough Trading Estate Slough Berks SL1 4LE Tel: 44 (0) 1753 819819 Fax: 44 (0) 1753 819899 http://www.oki.co.uk Oki Systems (Ireland) Limited The Square Industrial Complex Tallaght Dublin 24 Tel: (01) 4598666 Fax: (01) 4598840 http://www.
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Oki B 4500をまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはOki B 4500の技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。Oki B 4500の取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。Oki B 4500で得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
Oki B 4500を既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はOki B 4500の不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、Oki B 4500に関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちOki B 4500デバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。