PanasonicメーカーKX-VC500の使用説明書/サービス説明書
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Operating Manual HD V isual Communication Unit Model No. KX-VC500 Document V ersion: 2010-10 Thank you for purchasing a Panasonic HD Visual Communication Unit. Please read this manual carefully before using this product and save this manual for future use.
Introduction Feature Highlights DCE * 1 DCE * 1 Video camera Display Microphone Router Internet Router Microphone Video camera Display *1 DCE: Data Circuit-terminating Equipment Lifelike Visual Communication You can experience lifelike visual communication with smooth, high -quality video and clear stereo* 2 sound.
Selectable Video Source By connecting your computer or video camera to the KX-VC500, you can show your computer’s screen or video camera image to video conference call participants. (Page 49, Page 52) Encrypted Communication Packets sent for video conference calls can be encrypted to prevent packet leaks, tampering, or eavesdropping.
Precaution Notice for users in California This product contains a CR coin cell lithium battery that contains perchlorate material—special handling may apply .
Table of Contents For Your Safety .. ...................................................................................... 7 For Your Safety .. ..........................................................................................................
Contacts and Settings .. ......................................................................... 58 Adding Contacts to the Contact List .. ........................................................................... 58 Registering a New Contact .. ..
For Your Safety To prevent personal injury and/or damage to property, be sure to observe the following safety precautions. The following symbols classify and describe the level of hazard and injury caused when this unit is operated or handled improperly.
To prevent fires, electric shock, injury, or damage to the unit, be sure to follow these guidelines when performing any wiring or cabling: a. Before performing any wiring or cabling, unplug the unit’s power cord from the outlet. After completing all wiring and cabling, plug the power cord back into the outlet.
Unplug the unit from the AC outlet and have it serviced by qualified service personnel in the following cases: a. If the unit does not operate according to the operating instructions. Adjust only the controls that are explained in the operating instructions.
CAUTION Power When the unit is not used over an extended period of time, take the batteries out of the remote control. Otherwise, the batteries may leak. Do not use the leaked batteries. When the unit is not used over an extended period of time, switch it off and unplug it.
Notes about Operation Please pay attention to the following points when using this device: 1. Please contact your dealer for installing, upgrading, or repairing this device. 2. Do not forcefully hit or shake this device. Dropping or bumping this device can damage or break this device.
Data Security We recommend observing the security precautions described in this section, in order to prevent the disclosure of sensitive information. Panasonic is not responsible for any damages caused by improper use of this device. Preventing Data Loss Keep a separate record of all information stored in the contact list.
Federal Communications Commission Requirements Federal Communications Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Part Names and Usage Main Unit (Front) AB C D E FG H Power LED Shows the power status. The LED is red when the power is on and off when the power is off. Remote Control Signal Receiver Receives Remote Control signals. The maximum range of reception is approximately 8 m (26.
Main Unit (Back) RS-232C terminal This terminal is not available for use. MIC jack (Page 20) Used to connect the Boundary Microphone (optional). ( Page 17) Audio In L/R jack (Page 20) Used to connect general -purpose microphones (not for the Boundary Microphone).
Remote Control Press to show the sub video camera’s images on your and the other party’ s display during a video conference call. When not on a video conference call, the sub video camera’s images are shown on your display only . (Page 53) Press to display/hide information about the other party , guide area and duration, during a call.
Boundary Microphone (Optional Accessory) Boundary Microphone (Proprietary cable included. Cable length: approx. 8.5 m [approx. 28 ft]) A B Part No.: KX-VCA001 MIC Mute button Press to mute your own voice so that other video conference call participants cannot hear you.
LED Patterns LEDs indicate the operational status of the KX-VC500, as follows: LED pattern Status Slow blue flashing • Starting up • Idle state Blue on • In a video conference call (including when dialing, receiving a video conference call, and being disconnected) Orange on • Self diagnosis is being performed.
• It takes about 7 seconds to return from screen standby mode. (The length of time may vary depending on the type of display you are using.) Document Version 2010-10 Operating Manual 19 Preparation.
Connecting the KX-VC500 This section describes how to connect the main video camera, display, microphone, LAN cable and power cord. T o each device T o a router T o grounded AC outlet T o a display A B C D F E Notice • Use only the included power cord.
5. Insert the included power cord ( F ) into the AC IN terminal on the back of the KX-VC500. • Use only the included power cord. 6. Plug in the power cord into the power outlet.
Display Microphone Microphone Microphone 4 m (13.1 ft) 4 m (13.1 ft) 4 m (13.1 ft) Display Microphone Microphone Microphone 4 m (13.1 ft) 4 m (13.1 ft) 4 m (13.
Amplifier/Active Speaker Connection This section describes how to connect an amplifier/ active speaker. 1. Connect the amplifier/active speaker to the Audio Out L/R jack on the back of the KX-VC500 using a stereo pin plug cable.
Turning the Power On/Off Note • Make sure that peripheral devices (e.g., display, main video camera) are turned on. 1 Press the [Power] button on the front of the KX-VC500.
Screen Display Home Screen (Idle Screen) Displayed when the power is turned on. Also displayed when the [Home] button is pressed on the KX-VC500 or on the remote control. A B C D F E Main Video Camera Image Displays the video from the main video camera.
Menu Screen (Idle Screen) Displayed when [Menu] is pressed on the remote control. Displays operations you can perform and settings you can change. D C B A C E Main Video Camera Image Displays the video from the main video camera. Unit Information Displays the KX-VC500’s name, IP address, maximum bandwidth and encryption status.
Video Conference Call Screen A C B E D G F Other party’s information When registered in the contact list: The other party’s name/group name is displayed. When not registered in the contact list: The other party’ s IP address is displayed. Network Status Indication This icon is displayed when the network is busy.
Making a Video Conference Call You can make a video conference call using one of the following methods. Note • During a video conference call, you cannot perform the following operations: – Pressing [Menu] to display the Menu screen. – Pressing [Contact] to display the contact list screen.
4 When you want to end the call, press [End] . • The Home screen is displayed. Calling from the Home Screen (Operation with the Remote Control) 1 Press [Home] . • The Home screen is displayed. 3 2 1 4 2 With the dial keys, enter a One -Touch Connection number ( 1 to 5 ).
Calling from the Menu Screen (Operation with the Remote Control) Note • From the Menu screen, you can make a video conference call using up to 99 speed dial numbers ( 1 to 99 ). (From the Home screen, you can make a video conference call using up to 5 One-Touch Connection numbers [ 1 to 5 ].
Calling from the Contact List (2-party Conference/3-party Conference/4-party Conference) 1 Press [Menu] . • The Menu screen is displayed. 3 45 2, 3 1 2 Select "Contact List" using [ ][ ] and press [Enter] . • The contact list screen is displayed.
4 Press [Start] to start the call. 5 When you want to end the call, press [End] . • The Home screen is displayed. 32 Operating Manual Document Version 2010-10 Starting a Video Conference.
Calling by Entering an IP Address You can make a video conference call by entering the IP address of the party you want to call. 1 Press [Menu] . • The Menu screen is displayed. 45 1 3 2 2 Select "Manual Dial" using [ ][ ] and press [Enter] .
[G] : The screen will be switched to Input screen 3. • IP addresses will be cleared if you move to another input screen without pressing [Start] . 3 Enter the IP address. • If the IP address contains 1 or 2 digit numbers, enter these numbers as they are.
Calling from the Call History You can make a video conference call from the call history. The call history is divided into outgoing and incoming calls. The last 30 video conference calls made and received are stored in the outgoing and incoming call history.
1 Press [Menu] . • The Menu screen is displayed. 45 2, 3 1 2 Select "Call History" using [ ][ ] and press [Enter] . • The outgoing call history screen is displayed. Note • The result of the video conference call is displayed in the "Call result" column as follows: • : The video conference call was established.
Answering a Video Conference Call Depending on your setting, you can either respond to a request to participate in a video conference call manually (manual answer) or automatically (automatic answer). ( Page 63) Note • Make sure that peripheral devices (e.
When Automatic Answer is Set When a video conference call is incoming the call will be automatically answered after one ring, and transmission then begins.
Changing the Screen Layout during a 2-party Video Conference Call You can choose from 3 different screen layouts when taking part in a 2 -party video conference call. 1 Press [Layout] . • The screen will cycle through the available layouts each time you press [Layout] .
Changing the Screen Layout during a 3-party Video Conference Call You can choose from 4 different screen layouts when taking part in a 3 -party (This Site, Site 1, Site 2) video conference call. 1 Press [Layout] . • The screen will cycle through the available layouts each time you press [Layout] .
Note • You can press [B] , [R] , or [G] to switch the screen layout to that button’s pre-assigned layout. The layout displayed by each button depends on the screen layout currently in use.
Changing the Screen Layout during a 4-party Video Conference Call You can choose from 6 different screen layouts when taking part in a 4-party (This Site, Site 1, Site 2, Site 3) video conference call. 1 Press [Layout] . • The screen will cycle through the available layouts each time you press [Layout] .
Layout 1 Layout 2*¹ Layout 6 Layout 3 A: Site 1 B: Site 2 C: Site 3 D: This site Layout 4 Layout 5 BD AC A B C A D B C *1 Image edges are trimmed and the image is centered. Note • You can press [B] , [R] , or [G] to switch the screen layout to that button’s pre-assigned layout.
Display Screen Layout Remote sites Layout 1 All Sites Layout 2 Site 1 Layout 3 Site 2 Layout 4 Site 3 Layout 5 This Site Layout 6 Example: When using Layout 3 [B] : The screen layout will be switched to Layout 1. [R] : The screen layout will be switched to Layout 2.
Adjusting the Volume You can adjust the volume during a video conference call. 1 Press [Volume (+/–)] . • The volume level bar is displayed at the bottom of the screen. 1, 2 2 Adjust the volume using [Volume (+/–)] . • Pressing [+] will increase the volume of the other party’s voice.
Muting the Microphone During a video conference call, you can mute the microphone so that your voice cannot be heard by the other party. You will be able to hear the other party’s voice, but they will not be able to hear you. Note • You can set the microphone(s) to be mute at the start of a received video conference call.
Reducing Microphone Noise You can reduce the amount of ambient noise picked up by the microphone (shuffling of papers, etc.) during a video conference call. When noise reduction is in effect, the volume level of voices may also be reduced. 1 Press [Y] .
Adjusting the Tone You can adjust the tone during a video conference call. 1 Press [Tone ( / )] . • The tone control dialog box appears, and the current tone setting is displayed. 1, 2 2 Press [Tone ( / )] to select a tone setting. • "More Highs" : high-pitched sounds are amplified.
Displaying a Computer’s Screen You can display a computer’s screen on your display and to other parties by connecting the computer to the KX-VC500. This is convenient when explaining something on the computer’s screen while showing it to others, for example.
• The computer screen resolutions supported by the KX-VC500 are VGA (640 ´ 480), SVGA (800 ´ 600), and XGA (1024 ´ 768). SXGA (1280 ´ 1024) is not supported.
Note • Pressing [Full Screen ] on the remote control will hide or unhide the other party’s information, duration, and guide displays. • While displaying your computer’s screen, the other party cannot press [PC] to display their own computer’s screen.
Displaying the Sub Video Camera’s Image When a sub video camera is connected to the KX-VC500, you can display the sub video camera ’s image on your display and to other parties.
Displaying the Sub Video Camera’s Image You can switch the display from the main video camera to a sub video camera during a video conference call. 1 Press [Camera Sub] . • The sub video camera’s image is displayed. The image is also visible on the other party ’s display.
Note • On the Home screen, you can also display the sub video camera’s image on your display by pressing [Camera Sub ] . While the sub video camera ’s image is displayed, the KX-VC500 will not enter screen standby mode. To return to the Home screen, press [Camera Main] .
Displaying a Still Image from the Sub Video Camera You can display a still image from the sub video camera during a video conference call. Note • Fix your sub video camera and the object so that the image is not blurred. 1 Press [Camera Sub] . • The sub video camera’s image is displayed.
Displaying the Connection Status You can confirm the connection status of the network and peripheral devices. 1 Press [Status] . • The connections status screen is displayed. An "X" mark is displayed next to any network or peripheral devices connection that is not in normal operation or not connected.
Displaying Unit Information 1 Press [Status] twice. • The unit information screen is displayed. 2 1 • The status of communication encryption is displayed under "Encryption" and the resolution for sending images is displayed under "Resolution (send)" .
Adding Contacts to the Contact List You can register the information of up to 99 contacts in the contact list. Note • If a video conference call is received while data is being entered, a dialog box to confirm if you answer a video conference call is displayed.
3. Use [ ][ ] to select the following items for input: "Group/Site" : Enter a name for the video conference call (up to 24 characters). (Page 79) "Speed Dial" : Enter a speed dial number (1–99) . "Multi-Point" : Use [ ][ ] to select "2 sites" or "3 sites" .
2. Use [ ][ ] to select "Contact List" and press [Enter] . • The contact list screen is displayed. 3. Use [ ][ ] to select the contact you want to delete. • You can use [ ][ ] to select the displayed tab. (Page 31) • You can use the numeric buttons of the remote control to select the displayed tab.
2. Use [ ][ ] to select "Call History" and press [Enter] . • The outgoing call history screen is displayed. 3. Use [ ][ ] to select the multiple-party entry you want to add as a multiple-party contact, and press [B] . • The contact list registration screen is displayed.
Setting the Date and Time 1. Press [Menu] . • The Menu screen is displayed. 2. Use [ ][ ] to select "Settings" and press [Enter] . • The system settings screen is displayed. 3. Use [ ][ ] to select "Set Date/Time" and press [Enter] .
3. Use [ ][ ] to select "Sound Settings" and press [Enter] . • The sound settings screen is displayed. 4. Use [ ][ ] to select the following items for input: "Welcome Screen Vol.
4.0Mbps , 5.0Mbps , 6.0Mbps , 7.0Mbps , 8.0Mbps , 9.0Mbps [default], 10.0Mbps ). Note • The maximum bandwidth during a video conference call adjusts to that of the party that has set the lowest bandwidth for the maximum bandwidth setting among all participating parties.
– "Full HD" (default): The resolution of still images is Full HD. – "HD" : The resolution of still images is HD. Note • If the network has low bandwidth and a high rate of packet loss, selecting "HD" is recommended.
Note • If the manual settings screen is displayed, press [B] to return to the auto settings screen. 5. Press [G] . • A dialog box to confirm the saving of settings is displayed. 6. Use [ ][ ] to select "Yes" and press [Enter] . • The system settings screen is displayed.
When setting Boundary Microphones in a row perpendicular to the display: Connector Main video camera Speaker Speaker Display R ch L ch Mic 1 R ch L ch Mic 2 R ch L ch Mic 3 Mic 1: "Center stereo&.
Making Remote Control Settings You can specify a remote control ID from 1, 2, or 3 for both the remote control and the KX-VC500. The KX-VC500 responds to signals from any remote control with the same remote control ID as itself. If you do not specify an ID, the KX-VC500 responds to signals from all remote controls.
9. Use the following procedure to change the ID of the remote control. 1. Press and hold [·] and [#] at the same time. 2. Within 2 seconds after you release the buttons, press the number ( 1 to 3 ) corresponding to the ID that you specified for "Remote control ID" in step 4.
3. Press [ ] . • The next page is displayed. 4. Use [ ][ ] to select "Self Diag." and press [Enter] . • The self diagnosis screen is displayed with the dialog box. Note • You can hide or display the dialog box by pressing [B] . • Set the microphone at least 1 m (3.
Making Administrator Menu Settings Note • If a video conference call is received while data is being entered, data entry is interrupted and any unsaved data is lost. Logging in to the Administrator Menu 1. Press [Menu] . • The Menu screen is displayed.
6. Use [ ][ ] to select "Yes" and press [Enter] . • The admin menu screen is displayed in the selected language. 7. Press [Home] . • The Home screen is displayed. Making Encryption Settings Note • Take care when changing encryption settings because doing so may cause you to become unable to communicate with other parties.
2. Use [ ][ ] to select "Update Settings" and press [Enter] . • The update settings screen is displayed. 3. Use [ ][ ] to select the following items for input: "DNS Server Addr." : Enter the IP address of the DNS server. • If the IP address contains 1 or 2 digit numbers, enter these numbers as they are.
4. Use [ ][ ] to select "Update Software Now" and press [Enter] . • A dialog box to confirm the updating of your software is displayed. Note • Please carefully read and confirm the cautions in the dialog box before proceeding to the next step.
3. Use [ ][ ] to select "Standby Setting" and press [Enter] . • The screen standby settings screen is displayed. 4. Enter the length of time ( 0 – 99 ) in minutes until the KX-VC500 enters screen standby mode (default: 10 ). Note • If you set "0" , the KX-VC500 does not enter screen standby mode.
3. Use [ ][ ] to select "System Initialize" and press [Enter] . • A dialog box to confirm the start of system initialization is displayed. 4. Use [ ][ ] to select "Yes" and press [Enter] . • The system will automatically restart to complete the system initialization.
5. Press [G] . • A dialog box to confirm the saving of settings is displayed. 6. Use [ ][ ] to select "Yes" and press [Enter] . • The select local site screen is displayed. 7. Press [Home] . • The Home screen is displayed. Selecting a Local Site 1.
5. Use [ ][ ] to select the item you want to edit, and then make any changes. 6. Press [G] . • A dialog box to confirm the saving of settings is displayed. 7. Use [ ][ ] to select "Yes" and press [Enter] . • The select local site screen is displayed.
Inputting Letters and Numbers You can use the remote control to input letters and numbers. The following tables detail the characters and numbers that can be input. The language that can be input depends on which language is selected through system settings.
Table 1 English Button Letter Mode Uppercase -preferred Mode Uppercase -preferred Mode Lowercase -preferred Mode Uppercase -preferred Mode Lowercase -preferred Mode Lowercase -preferred Mode Extended .
Table 2 French Button Letter Mode Uppercase -preferred Mode Uppercase -preferred Mode Lowercase -preferred Mode Uppercase -preferred Mode Lowercase -preferred Mode Lowercase -preferred Mode Extended C.
Table 3 Spanish Button Letter Mode Uppercase -preferred Mode Uppercase -preferred Mode Lowercase -preferred Mode Uppercase -preferred Mode Lowercase -preferred Mode Lowercase -preferred Mode Extended .
Switching the Input Mode Each time [B] or [R] is pressed, the input mode will be switched in the following cycle: • [B] : letter mode ® number mode ® extended character 1 mode ® extended character 2 mode • [R] : lowercase-preferred mode ® uppercase-preferred mode The current input mode is displayed in the guide area.
Changing the Remote Control Batteries 1. Open the cover. 2. Take out the AA batteries. 3. Insert new batteries (AA dry cell), minus side first, then close the cover.
Cleaning the Unit When cleaning the unit, make sure the power is off and all cables are unplugged. Cleaning the unit while the power is on may cause a malfunction. • Wipe the unit with a dry, soft cloth. When the unit is very dirty, first clean it with a neutral, household cleaning agent using a well-wrung, damp cloth.
Troubleshooting If a problem is occurring with the operation of the device, check here for possible solutions. Before proceeding check all connections to make sure they are secure, and that power is flowing from the outlet that the KX-VC500 is plugged into.
Problem Cause and Solution The remote control is unresponsive. • The batteries are depleted. → Replace with new batteries. • The remote control is being used out of the signal reception range. → Make sure to use the remote control within the signal reception range.
Problem Cause and Solution The image is distorted. • Your hub or router may have different settings than those of the KX-VC500. → Contact your dealer. • Packet loss is occurring. (The network is congested.) → Check the display of the network status indication.
Audio Problem Cause and Solution The other party cannot hear your voice. • The microphone cable is not properly connected. → Check that the microphone is properly connected to the KX-VC500. (Page 15) Perform self diagnosis, and check the performance of the microphones that are connected to the KX-VC500.
Problem Cause and Solution Sound cuts out or echoes. • Adjustments to the environment immediately after a video conference call has begun may not yet have completed. → Immediately after a video conference call has begun, be sure to speak in turn with other parties.
If These Messages Appear Message Cause and Solution Call FAILED. Encryption settings (On/Off) must match. Please change the encryption setting on one side and try again. • The encryption settings do not match those of the other party in a video conference call.
Message Cause and Solution Sub-Camera is not connected. Check the connection. • A cable or cord is not properly connected. → Check that all cables to the KX-VC500 are connected properly. (Page 52) • The sub video camera is not turned on. → Turn on the sub video camera.
Message Cause and Solution Check sub camera setting <Check camera> Set the sub camera HDMI output to 1080i. <Safe mode> If [#] is pressed, the system enters safe mode after restart. • A standard definition (640 ´ 480p, 720 ´ 480p) video camera signal has been detected.
Message Cause and Solution Received remote control ID ( n1 ). VC500 current setting is ( n2 ). Press [Home] button using the correct remote control, or setup remote control as follows. 1. Press [.] and [#] at the same time 2. Within 2 seconds, press [ n2 ] 3.
Message Cause and Solution Invalid DNS Server Address. • The IP address contains an invalid value. → Enter the IP address correctly. The correct format is XXX.XXX.XXX.XXX (dotted format decimal notation). If the IP address contains 1 or 2 digit numbers, enter these numbers as they are.
System Specifications Video Compression Method H.264 Compatible Resolutions • 1920 ´ 1080i • 1280 ´ 720p • 704 ´ 480p Camera Input Resolution 1920 ´ 1080i PC Input Resolutions XGA, SVGA, VGA Audio Compression Method MPEG-4 AAC LD Frequency Range 20 kHz No.
Index A Administrator Password, setting 75 Amplifier/Speaker 23 Answering a Video Conference Call 37 Answering, Automatic 38 Answering, Manual 37 B Batteries, changing (remote control) 84 Boundary Mic.
carton. DO NOT arranty. fices. They are NOT When you ship the product Carefully pack and send it prepaid, adequately insured and preferably in the original Attach a postage-paid letter , detailing the symptom to the outside of the carton. send the product to the Executive or Regional Sales of equipped to make repairs.
デバイスPanasonic KX-VC500の購入後に（又は購入する前であっても）重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります：
Panasonic KX-VC500をまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはPanasonic KX-VC500の技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。Panasonic KX-VC500の取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。Panasonic KX-VC500で得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
Panasonic KX-VC500を既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はPanasonic KX-VC500の不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、Panasonic KX-VC500に関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちPanasonic KX-VC500デバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。
