Atto technologyメーカーUL5D LPの使用説明書/サービス説明書
ページ先へ移動 of 12
ATTO UL5D Troubleshooting Guide This document describes troubleshooting techniques that can be used to identify and resolve issues associated with the ATTO Ultra320 dual channel SCSI host adapter.
Verify that the latest version of the computer BIOS is installed. Use caution when updating the computer’s BIOS. A mistake could leave the system in an unusable state. Remove any non-vital PCI cards from the system to determine if there is a PCI bus conflict.
Boot into Windows and use the ATTO Configuration Tool to verify the host adapter has its termination set properly. Instructions to do this can be found in the help portion of the ATTO Configuration Tool.
Æ The computer’s BIOS scan recogniz es the UL5D host adapter, but only detects connected SCSI devices on one of the busses. The other bus reports no devices. Swap the devices and cables from the SCSI bus that appears to be working with the one having issues.
The host adapter driver may not be properly installed. Please refer to the host adapter Installation and Operations manual for instructions on installing your OS driver.
Æ The SCSI host adapter fails its Power On Self Test. The BIOS driver will perform several checks to verify that the host adapter is functioning. If the BIOS driver determines that the adapter has non-functioning hardware it will not complete the initialization of the OS driver.
user is informed that the values shown are defaults. These defaults must be committed in order to correct the state of the NVRAM. o An error occurred updating the NVRAM - This message occurs during a committal of NVRAM to the card.
Æ On certain 64-bit platforms, the driver Makefile may be una ble to detect the correct CPU architecture. When compiling the driver, an error such as “cc1 : error : CPU you selected does not support x86_64 instruction set”. This can be resolved by specifying the correct architecture when running the make command.
If the issue follows the attached SCSI devices, troubleshoot the attached devices: Verify the SCSI devices are powered on. Check the SCSI devices to make sure that they are all set to different SCSI ID's. Each device on each SCSI bus must use a unique ID, including the host adapter.
C.) Error Log Capabilities The ATTO Ultra320 SCSI host adapter driver logs all failure related information to an event log. The user can control the classi fication of events that are recorded via a registry setting for Windows and a command line argument for Linux.
• Follow the tree structure to : HKEY_LOCAL_MACHINESYSTEMCurrentControlSet Servicesexpress2P arametersATTO • Highlight “ EventLogMask ”, right-click and select “ delete ”. NOTE: be careful to only select this key as deleting other keys could harm your computer.
8. Did it ever work? Is this a new error th at just started happening, or is this an error that has been around since the first use. 9. Does it happen when you try it with a second host adapter (if possible)? For example, swap out one host adapter for another and see if error still occurs.
デバイスAtto technology UL5D LPの購入後に(又は購入する前であっても)重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります:
Atto technology UL5D LPをまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはAtto technology UL5D LPの技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。Atto technology UL5D LPの取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。Atto technology UL5D LPで得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
Atto technology UL5D LPを既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はAtto technology UL5D LPの不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、Atto technology UL5D LPに関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちAtto technology UL5D LPデバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。