RuncoメーカーCRYSTAL CX-70DHDの使用説明書/サービス説明書
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CX-70DHD 1080p, High-Definition Flat Panel LCD and Digital High Definition (DHD) Controller/Scaler/Processor with I NSTALLATION /O PERATION M ANUAL.
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CX-70DHD Installation/Operation Manual iii PRE L IMINAR Y RuncoCare™ S tandard Two Year Limited Warranty Congratulations o n your purchase of a Runco® product ! With proper installation, se tup and care, you should enjoy many yea rs of unpara lleled video p erformance.
iv CX-70DHD Installati on/Operation Manual PRE L IMINAR Y In the event o f a product de fect, please fo llow the warra nty claim proc edure provided b elow: 1. The Custome r is required to contact a Runco dealer or Runco Te chnical Suppor t via email at sup port@runco.
CX-70DHD Installation /Operation Manual v PRE L IMINAR Y j Failure to follow mainten ance procedu res as outline d in the pro duct’s user g uide where a schedule is spec ified for regular cleaning o.
vi CX-70DHD Installati on/Operation Manual PRE L IMINAR Y RUNCO’S MAXIMUM AGGREGATE LIABILITY HEREUNDER IS LI MITED TO THE COST OF REPAIR OR REPLACEMENT OF THE PRODUCT.
CX-70DHD Installation /Operation Manual vii PRE L IMINAR Y Thank you for you r purchase of this qu ality Runco video produ ct! It has been designed to provide you with the qua lity of video that is exp ected in a home theat er. For the be st performan ce, please read this m anual carefully a s it is your gu ide through the menus and operat ion.
viii CX-70DHD Installa tion/Operation Manual PRE L IMINAR Y Manufacturer’s Name: Runco International, LL C Manufacture r’s Address: 119 5 NW Compton Dr ive, Beaverton, OR 97006-19 92 hereby declar.
CX-70DHD Installation /Operation Manual ix PRE L IMINAR Y NOTE: This equipm ent has been tested and found to comp ly with the limits for a Cla ss A digital device, pursua nt to part 15 of the FCC Rules.
x CX-70DHD Installati on/Operation Manual PRE L IMINAR Y Note s :.
CX-70DHD Installation /Operation Manual xi 1 Table of Content s PRE L IMINAR Y RuncoCare™ S tandard Two Year Limited Warran ty ........ ................... ................. ....... iii Important S afety In s truction s .......................... ..
Table of Contents xii CX-70DHD Installati on/Operation Manual PRE L IMINAR Y Connecting th e CX-70DHD t o the DHD Contr oller ................... ................ ............. 21 Connecting So urce Compone nts to the DHD C ontroller .................
CX-70DHD Installation/O peration Manual xiii 1 Li s t of Figure s PRE L IMINAR Y 2-1. CX-70DHD Controls an d Indicators .. ................ ............. ................ ................ ............... 5 2-2. CX-70DHD Connector Loc ations ...... ...
List of Figures xiv CX-70DHD Installati on/Operation Manual PRE L IMINAR Y Note s :.
CX-70DHD Installation /Operation Manual 1 PRE L IMINAR Y 1.1 About This Manual This Owner’s Manual d escribes how to install, set up and operate a Runco CX-70DHD Flat-Panel LCD and DHD Controller. Throughout th is manual, the Runco CX-70DHD Flat -Panel LCD and DHD Controller are referred to collect ively as the “CX-70DHD.
Introduc tion 2 CX-70DHD Installati on/Operation Manual PRE L IMINAR Y Graphic Convention s : These symbols a ppear in nume rous places throughout th e manual, to emp hasize points th at you must k eep in mind to a void problems wit h your equipment o r injury: 1.
Introd uction CX-70DHD Installation /Operation Manual 3 PRE L IMINAR Y 1.3 Description, Features and Benefits Following the longstandi ng tradition of p roviding the fin est custom th eater product s, Runco proudly unveils its 70-inch Crystal Ser ies™ LCD, the CX-70DHD.
Introduc tion 4 CX-70DHD Installati on/Operation Manual PRE L IMINAR Y Parts List Your CX-70DHD is sh ipped with the following items. If any items are missing or damaged, please contact y our Runco de aler or Runco C ustomer Service at (8 00) 23-RUNCO.
CX-70DHD Installation /Operation Manual 5 PRE L IMINAR Y 2.1 C X -70DHD at a Glance Controls and Indicators Figure 2-1 shows the CX-70 DHD controls and ind icators.
Controls and Functions 6 CX-70DHD Installati on/Operation Manual PRE L IMINAR Y 1. DI S PLA Y S TA N D Included with t he CX-70DHD for ta ble-top installati ons. 2. POWER S WITCH Connects or disc onnects the d isplay panel f rom the AC po wer source. 3.
Controls and Functi ons CX-70DHD Installation /Operation Manual 7 PRE L IMINAR Y 1. R S -232 IN Connect the Di s play Control output on the DHD Contro ller to this input (see Figure 2-4 ). 2. R S -232 OUT Not used. 3. ANALOG IN Not used. 4. DVI IN Connect the HDMI output from the DHD Contr oller to this in put.
Controls and Functions 8 CX-70DHD Installati on/Operation Manual PRE L IMINAR Y 5. LEF T BUTTON Used to direct-sele ct inputs or mo ve the menu cursor left in t he OSD.
Controls and Functi ons CX-70DHD Installation /Operation Manual 9 PRE L IMINAR Y 2.3 DHD Controller Rear Panel Figure 2-4 shows th e rear connector panel on the DHD Cont roller. Figure 2-4. DHD Controller Rear Panel Outputs 1. HDMI Out Connect this to the DVI IN connector o n the CX-70DHD (see Figure 2 -2 ).
Controls and Functions 10 CX-70DHD Installati on/Operation Manual PRE L IMINAR Y 10. IR Wired input from a Niles- or Xantech-compatible, infrared (I R) repeater syst em. It is a 3.5-mm, mini ph ono jack, wired as follows: Ring = No connec tion Tip = IR Input Sleeve = Ground 11.
Controls and Functi ons CX-70DHD Installation /Operation Manual 11 PRE L IMINAR Y 2.4 C X -70DHD Remote Control Unit Figure 2-5 shows th e CX-70DHD remote control , and the paragraphs that fo llow describe its functionality.
Controls and Functions 12 CX-70DHD Installati on/Operation Manual PRE L IMINAR Y 1. IR OUTPUT INDICA TOR Lights when a button is pressed to indicat e that an IR signal is being transmit ted. 2. ON / OFF Press to tu rn the display on or off. 3. ENTER Press to select a h ighlighted m enu item or co nfirm a changed se tting.
Controls and Functi ons CX-70DHD Installation /Operation Manual 13 PRE L IMINAR Y 10. A s pect Ratio S election Butto n s Use the red b uttons to selec t an aspect r atio direct ly or to ent er numeric characters, as follows: 16:9 (3) For viewing 16 :9 DVDs or HDTV p rograms in th eir native aspe ct ratio.
Controls and Functions 14 CX-70DHD Installati on/Operation Manual PRE L IMINAR Y Note s :.
CX-70DHD Installation /Operation Manual 15 PRE L IMINAR Y 3.1 Remote Control To install batteries in the remote co ntrol: 1. Press down the tab on the cover and pull the cove r in the direction of the arrow. 2. Insert the includ ed batteries. Ensu re that the polaritie s correctly match t he and markings in side the batte ry compartm ent.
Installation 16 CX-70DHD Installati on/Operation Manual PRE L IMINAR Y • Do not dr op the remo te control o r expose it to moisture or hig h temperatu re. • The remote co ntrol may malfunct ion under a fluoresc ent lamp. If that occurs, m ove the plasma display away f rom the fluoresc ent lamp.
Installation CX-70DHD Installation /Operation Manual 17 PRE L IMINAR Y 3.3 Installation Considerations Proper installation of your CX-70DHD will ensure the hi ghest possible picture quality. Whether you are i n stalling th e CX-70DHD temporarily or permanently, you sh ould take the following into account to en sure that it pe rforms optimally.
Installation 18 CX-70DHD Installati on/Operation Manual PRE L IMINAR Y In addition, man y A/V receivers intr oduce addit ional latency that n eeds to be compensated for du ring the instal lation. Table 3-2 shows the amou nt of possible a udio latency given d ifferent signal inp ut timings.
Installation CX-70DHD Installation /Operation Manual 19 PRE L IMINAR Y Mounting the CX-70DHD on a Wall or Table Stand You can insta ll the C X-70DHD either on a table or ot her flat surface (using the in cluded table stand) o r on a wall using the optiona l wall-mount ing kit.
Installation 20 CX-70DHD Installati on/Operation Manual PRE L IMINAR Y Figure 3-3. A ss embling and In s talling the Table S tand 5 4 1 3 2 Item Qty Description 1 2 T able s tand upright 2 6 1/4-20 x 1.
Installation CX-70DHD Installation /Operation Manual 21 PRE L IMINAR Y If you choose to wall-mount th e CX-70DHD, e nsure that th e wall-mount brac ket is installed according to the instru ctions included with it. The wall m ust be capable of supporting a redundan t weight factor five (5) times the weight of the display, or be reinforced.
Installation 22 CX-70DHD Installati on/Operation Manual PRE L IMINAR Y Figure 3-4. Connecting the CX-70DHD to the DHD Controller Digital Video Connection: Co nnect the HDM I output from the DHD Contro ller to the DVI IN input on the CX -70DHD, using an HDMI-to-HDMI cabl e and the included, DVI-to-HDMI adapter.
Installation CX-70DHD Installation /Operation Manual 23 PRE L IMINAR Y R S -232 Connection: Connect the Di s play Control output fr om the DHD Controller to the R S -232 IN input on t he CX-70DHD. Use a cable wi th an RJ11 plug at the DHD Controller end and an RJ-45 plug at the C X-70DHD end.
Installation 24 CX-70DHD Installati on/Operation Manual PRE L IMINAR Y Figure 3-6. HDMI S ource Connectio n s HDMI AV OUT HDMI AV OUT HDMI sources (BD, DVD, DTV Set-Top Box etc.
Installation CX-70DHD Installation /Operation Manual 25 PRE L IMINAR Y Compone nt Video S ource Connection s : Connect your componen t video sources to the HD1, HD2 a nd/or Compo nent/SCART inputs as shown in Figure 3-7 .
Installation 26 CX-70DHD Installati on/Operation Manual PRE L IMINAR Y RGBHV S ource Connection s : Connect personal computer s and/or othe r RGB sources to the HD1, H D2 and/or Com ponent/SCART inpu ts as shown in Figure 3-8 .
Installation CX-70DHD Installation /Operation Manual 27 PRE L IMINAR Y S CART RGB S S ource Connection s : Connect the gre en, blue a nd red outp uts from your SCART source to the Componen t/SCART input on the DHD Controller. Conne ct the sync output from your SCART source to the Vide o input on the DHD Controller.
Installation 28 CX-70DHD Installati on/Operation Manual PRE L IMINAR Y Compo s ite and S -Video S ource C onnect ion s : See Figure 3-10. Figure 3-10. S -Video and Compo s ite Video S ource Connection.
Installation CX-70DHD Installation /Operation Manual 29 PRE L IMINAR Y RS-232 Controller Connection Use a straight-th rough, 9-pin RS-232 cable to conne ct a PC or contr ol/automatio n system (if present) to th e RS-232 port on th e DHD C ontroller; see Figure 3-11 .
Installation 30 CX-70DHD Installati on/Operation Manual PRE L IMINAR Y Connecting 12-volt Trigger Outputs to External Equipment If your installation inc ludes equipme nt that respo nds to 12-volt tr iggers, conne ct it to the 12-volt trigger outpu t s as shown in Figure 3-12 .
Installation CX-70DHD Installation /Operation Manual 31 PRE L IMINAR Y Connecting an External IR Receiver to the DHD Controller If infrare d signals from th e remote control cannot re ach the DHD Cont.
Installation 32 CX-70DHD Installati on/Operation Manual PRE L IMINAR Y Connecting AC Power Plug the female end of the po wer cord into the AC re ceptacle on the rear of the CX-70DH D. Connect the other end to your AC power source . Similarly connect th e DHD Controlle r to a nearby AC outlet.
CX-70DHD Installation /Operation Manual 33 PRE L IMINAR Y 4.1 Turning on the Power 1. Turn on your so urce components. 2. Press the main power switch o n the CX-70DHD (see Figure 2-1 ). The standby/on indicator lig hts red. 3. Set the main pow er switch at the rear of the DHD Contr oller (see Figur e 2-4 ) to the “on” position.
Operation 34 CX-70DHD Installati on/Operation Manual PRE L IMINAR Y 2. Double clic k on the Di s play icon. 3. Click the S etting s tab on the display dialog box. 4. Set the S creen ar ea to 10 24x768 pixels. 5. Click the Advanced button and click the Monitor tab on the dia log box.
Operation CX-70DHD Installation /Operation Manual 35 PRE L IMINAR Y 4.3 Using the On-Screen Menus To display t he Main Menu , press the MENU button on the remote co ntrol (Figure 2- 5) or DHD Controller front panel ( Figure 2-3 ). To select a menu it em, use the and buttons on the remo te control or DHD Controller front panel to h ighlight it.
Operation 36 CX-70DHD Installati on/Operation Manual PRE L IMINAR Y Figure 4 -1. CX-70DHD O S D Menu S tructure (continued) Main Menu The Main Me nu is the starting point for accessing all CX-70 DHD functions. (You must e nter a passco de to access the Calibrat ion and Serv ice menu s.
Operation CX-70DHD Installation /Operation Manual 37 PRE L IMINAR Y Input Source From the M ain Menu, selec t Input Sou rce to choose a video signal so urce. The active source is indic ated by an arrow ( ➡ ) to its left; in this example, Co mposite is the active source .
Operation 38 CX-70DHD Installati on/Operation Manual PRE L IMINAR Y Table 4-1. A s pect Ratio S etting s A s pect Ratio Remote Control Key De s cription 16:9 16:9 Select 1 6:9 to vie w 16:9 DV Ds and HDTV programs in their native aspec t ratio. 4:3 images are stretched horizontally to fit a 16:9 scre en.
Operation CX-70DHD Installation /Operation Manual 39 PRE L IMINAR Y Cinema CINEMA Select Cinem a to view 2.35:1 source material on a 16:9 screen. The upper and lower portions of the screen are masked, but the geometry of the active image area is not changed.
Operation 40 CX-70DHD Installati on/Operation Manual PRE L IMINAR Y Picture Use the contr ols in the Pic ture Menu to calibrate yo ur CX-70DHD for optimum pict ure quality. The CX-70D HD has been designed to in corporate setup and ca libration stan dards established b y the Imaging Science Foundat ion (ISF).
Operation CX-70DHD Installation /Operation Manual 41 PRE L IMINAR Y PLUGE patterns va ry but ge nerally consist of so me combinat ion of black, w hite and gray areas against a blac k background. T he example above includes two vertica l bars and four shaded boxes.
Operation 42 CX-70DHD Installati on/Operation Manual PRE L IMINAR Y Color S aturation: O n your externa l test patter n source, select a color bar p attern like the one shown in Figure 4-4 . Figure 4-4. Typical Color Bar Pattern for Adju s ting Color S aturation and Tint 1.
Operation CX-70DHD Installation /Operation Manual 43 PRE L IMINAR Y 11.Adjust the color sa turation level until the out ermost (gray and bl ue) color bars appear to be a single shade of bl ue: Tint: Tint or “hue” is essentially the r atio of red t o green in th e color por tion of the im age.
Operation 44 CX-70DHD Installati on/Operation Manual PRE L IMINAR Y S harpne ss : “Sharpness” is th e amount of high-frequen cy detail in the image . To adjust sharpness, select Shar pness from the Picture menu and press ENTER . On your external test pattern source, sele ct a pattern like the one shown in Figure 4 -5 .
Operation CX-70DHD Installation /Operation Manual 45 PRE L IMINAR Y Input Position Use the controls in the Input Position Menu to fine-tu ne the aspect r atio and image position for th e current sour ce. Left/Right: Select Left/Right from the Input Position menu to shift the pr ojected image horizontally.
Operation 46 CX-70DHD Installati on/Operation Manual PRE L IMINAR Y Figure 4-6. Over s can Mode s Pha s e (RGB, Compon ent or S CART s ource s ): This control ad justs the phase of the pixel sampling clock relative to the inc oming signal.
Operation CX-70DHD Installation /Operation Manual 47 PRE L IMINAR Y Memory Presets For each inp ut, the CX-70DH D lets you save im age quality sett ings as pres ets that you can recall at a lat er time. You ca n create up to four presets p er input and disp lay mode (resolution and frame rate).
Operation 48 CX-70DHD Installati on/Operation Manual PRE L IMINAR Y To reset the Custom 1 or Custom 2 mem ory preset to its factory-d efault state, se lect it, press or to highlight Re set and press ENTER .
Operation CX-70DHD Installation /Operation Manual 49 PRE L IMINAR Y • Gamma: Select Gamma from the Display Color menu to choo se a de-gam ma curve. Used correctly , the Gamma cont rol can imp rove contra st while maintaining good details for b lacks and white s.
Operation 50 CX-70DHD Installati on/Operation Manual PRE L IMINAR Y Table 4-2 lists the x- and y-coordina tes for each c olor temp erature pres et. • Backlight: The Backlight contro l changes the apparent brightn ess of the displayed image. Its effect is sim ilar to that of a lamp intensity control on a pro jector.
Operation CX-70DHD Installation /Operation Manual 51 PRE L IMINAR Y Copy/Pa s te: You can copy an d paste settings from one memory locat ion to another. This gives you a convenient sta rting point for c reating a new preset based on an exis ting one, to make t he calibration pr ocess less time-co nsuming.
Operation 52 CX-70DHD Installati on/Operation Manual PRE L IMINAR Y O S D Po s ition: To adjust th e position of the OSD, select OSD Position from the Calibration menu an d press ENTER . Press or to select “Hor.” or “Ver.” Th en, press or to change the position.
Operation CX-70DHD Installation /Operation Manual 53 PRE L IMINAR Y When you chan ge a remot e code on the CX-70DHD, you must re-prog ram the CX-70DHD rem ote contro l to send th at same cod e. To do th is: 1. Press and hold the LIGHT button on the remote con trol for appro ximately three seconds, or un til the LED on the re mote lights solid red.
Operation 54 CX-70DHD Installati on/Operation Manual PRE L IMINAR Y Trigger s : Select Triggers from the Serv ice menu to configu re the 12-volt trigger outp uts. You can assign one or mor e trigger outp uts to each a spect ratio . Those trigg ers are then activated by se lecting that aspe ct ratio.
Operation CX-70DHD Installation /Operation Manual 55 PRE L IMINAR Y HDMI EDID Exten s ion: Extended display identificatio n data (EDID) is a data structure provided by a display device to describe it s capabilities to a graphi cs card. It is what enables a mo dern person al computer to know what kind of monit or is connected.
Operation 56 CX-70DHD Installati on/Operation Manual PRE L IMINAR Y Note s :.
CX-70DHD Installation /Operation Manual 57 PRE L IMINAR Y 5.1 Cleaning Regular cleaning will extend t he life and p erformance of the CX-70DHD . Before cleaning, be sure to u nplug the po wer cord fro m the powe r outlet.
Maintenance and Troubleshooting 58 CX-70DHD Installati on/Operation Manual PRE L IMINAR Y The CX-70DHD and DHD Controller are both on, but there is no pic ture and on-screen menus do not appear. • Faulty or incorrect video connection between the DHD Controller and the CX-70DHD.
CX-70DHD Installation /Operation Manual 59 PRE L IMINAR Y In addition to using the DHD Cont roller front-panel keyp ad or remote control unit, the re are two metho ds of contro lling the CX-70DHD and DHD Contr oller externally: • Using a serial (R S-232) link to sen d ASC II commands and receive responses to those commands.
External Control 60 CX-70DHD Installati on/Operation Manual P RELI M INARY Table 6-1 lists the RS-232 comman d set. The “Param eter (min/m ax)” column shows the valid parameter ranges, or “NA” for commands that t ake no parameters.
External Control CX-70DHD Installation /Operation Manual 61 PRE L IMINAR Y A s pect Ratio Command s 16:9 NA YES Selects the 16:9 aspect ratio 4:3 NA YES Selects the 4:3 aspect ratio ASPECT? NA NA Retu.
External Control 62 CX-70DHD Installati on/Operation Manual P RELI M INARY Image Pre s et Command s CUSTOM1 NA YES Loads “Custom 1” image preset CUSTOM2 NA YES Loads “Custom 2” image preset DA.
External Control CX-70DHD Installation /Operation Manual 63 PRE L IMINAR Y Mi s cellaneou s Command s DISPLAY? NA NA Returns display device input source value, as follows: 1 = Auto 37 = CX-70DHD INRES.
External Control 64 CX-70DHD Installati on/Operation Manual P RELI M INARY 6.2 Using Discrete IR Codes The DHD Controller acce pts commands in the form of IR signals th at conform to the Phillips RC5 protocol. Ea ch DHD Controller remo te control button has an RC5 control code associated with it.
External Control CX-70DHD Installation /Operation Manual 65 PRE L IMINAR Y Figure 6-1 shows the pulse train fo r this command (with the togg le bit set to zero). Figure 6-1. RC5 Me ss age Format IR Command List Table 6-2 lists th e RC5 contro l codes for the DHD Contro ller.
External Control 66 CX-70DHD Installati on/Operation Manual P RELI M INARY CUST 1 0x3472 0x3C72 Custom 1 memory preset CUST 2 0x3473 0x3C73 Custom 2 memory preset DOWN 0x3446 0x3C46 Down-Arrow ( ) ENT.
CX-70DHD Installation /Operation Manual 67 PRE L IMINAR Y 7.1 C X -70DHD Specifications Table 7-1 lists the CX-70DHD spe cifications. 7. S pecification s Table 7-1. CX-70DHD S pecification s Native Re s olution: 1920 x 1080 S creen S ize (Active Area): 61.
Specifications 68 CX-70DHD Installati on/Operation Manual PRE L IMINAR Y 7.2 DHD Controller Specifications Table 7-2 lists the DHD Controller specifications.
Specifications CX-70DHD Installation /Operation Manual 69 PRE L IMINAR Y 7.3 C X -70DHD Dimensions Figure 7-1 sh ows the CX-70DHD dimens ions (all dimensions are in inc hes). Figure 7-1. CX-70DHD Dimen s ion s (with Table S tand) 0 1.28 2.62 0 1.21 .64 66.
Specifications 70 CX-70DHD Installati on/Operation Manual PRE L IMINAR Y 7.4 Supported Timings Table 7-3 lists the s ignal types supp orted by each input on the DHD Controller.
Specifications CX-70DHD Installation /Operation Manual 71 PRE L IMINAR Y 1280x1024 1280x1024 60.00 63.981 108.000 √√√ ––– 75.00 79.976 135.000 √√√ ––– 85.00 91.146 157.500 √√√ ––– 1360x768 1360x768 60.00 47.712 85.500 √√√ ––– 1400x1050 1400x1050 60.
Specifications 72 CX-70DHD Installati on/Operation Manual PRE L IMINAR Y PAL-M – 59.94/60.00 15.73 4/15.750 3.580 –––– √ √ PAL-N – 50.00 15.
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Runco International • (800) 23RUNCO • Fax (503) 748-8161 • www.runco.com 020-0925- 01 Rev. B April 2009.
デバイスRunco CRYSTAL CX-70DHDの購入後に(又は購入する前であっても)重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります:
Runco CRYSTAL CX-70DHDをまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはRunco CRYSTAL CX-70DHDの技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。Runco CRYSTAL CX-70DHDの取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。Runco CRYSTAL CX-70DHDで得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
Runco CRYSTAL CX-70DHDを既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はRunco CRYSTAL CX-70DHDの不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、Runco CRYSTAL CX-70DHDに関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちRunco CRYSTAL CX-70DHDデバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。