Xeroxメーカー4500 PS TRの使用説明書/サービス説明書
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1 WARNING: This equipment generates, uses, and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual, may cause interference to radio communications.
Preface Xerox 4500 PS TR 2 Preface June 1997 We congratulate you on your purchase of the Xerox 4500 PrintServer Token Ring . The Xerox 4500 PS TR forms part of a series of print servers developed with the purpose of migrating printing know-how into the LAN environment.
Table of Contents Xerox 4500 PS TR 3 Table of Contents Preface ....................................................................................................................... 2 Prerequisite manuals ................................ ............
Table of Contents Xerox 4500 PS TR 4 3.3.7 End of Configuration - Downloading Settings to the PrintServer ............. 43 3.3.8 Firmware download ................................ ................................ .................. 46 3.3.9 Broadcasting .
Table of Contents Xerox 4500 PS TR 5 7. UNIX Printing Using TCP/IP LPR/LPD ............................................................. 101 7.1 AIX printing using TCP/IP LPR/LPD ................................ .............................. 101 7.2 SUN OS printing using TCP/IP LPR/LPD .
Table of Contents Xerox 4500 PS TR 6 19.1.2 LED Status error messages ................................ ................................ .. 146 19.2 Troubleshooting ................................ ................................ .....................
Items Supplied Xerox 4500 PS TR 7 Items Supplied with Xerox 4500 PS TR Before you begin installing the Xerox 4500 PS TR make sure that you have all the items shown below.
Introduction Xerox 4500 PS TR 8 1. Introduction to Xerox 4500 PS TR The Xerox 4500 PS TR is basically viewed as a “Plug and Go” product in terms of printing directly from Windows using NetBIOS/NetBEUI. To print using one of the other protocols supported, a minimum configuration on protocol level is required.
Introduction Xerox 4500 PS TR 9 Redirected host print The Xerox 4500 PS TR may also be used for redirected printing using the ida ReRouter, idaMON or idaIPPC. See the separate document “Redirected SNA AFP Printing - Token Ring” included on the diskette for details).
Introduction Xerox 4500 PS TR 10 1.1 Supported protocols The Xerox 4500 PS TR provides support for the protocols mentioned in this section. The multiple procotol support makes it possible to have an easy conversion to the IBM hosts, Windows NT and 95, Novell NetWare, OS/2 and UNIX systems.
Introduction Xerox 4500 PS TR 11 The following TCP/IP protocols are supported by the Xerox 4500 PS TR : Supported TCP/IP Protocols IP Layer Internet Layer IP (RFC 791) Internet Protocol ARP (RFC 826) .
Introduction Xerox 4500 PS TR 12 1.1.5 PU/LU protocol When running in SNA IPDS mode, the Xerox 4500 PS TR will provide support for LU1 IPDS. The Xerox 4500 PS TR supports SNA IPDS printing via PU2/LU1. It is installed and behaves as a network connected SNA PU2 cluster controller with 1 printer attached.
Introduction Xerox 4500 PS TR 13 1.2 The Xerox 4500 PS TR features The Xerox 4500 PS TR has the following features: Xerox 4500 PS TR - non-IPDS: • FLASH prom for firmware upgrading and settings down.
Introduction Xerox 4500 PS TR 14 Redirected printing: • Xerox 4500 PS TR IPC prints redirected IPDS data from PSF/MVS, PSF/VM, PSF/VSE, PSF/400 Redirection can be accomplished with the following products: PSF/2, PSF/AIX, ida ReRouter, ida IPPC 1.
Introduction Xerox 4500 PS TR 15 1.4 Supported printers The Xerox 4500 PS TR supports the following printers: Xerox 4505 Xerox 4510 Xerox 4517 Xerox 4520 See the chapter on Installation for details of how to install the Xerox 4500 PS TR interface into the above supported printers.
Installation Xerox 4500 PS TR 16 2. Installation of Xerox 4500 PS TR When unpacking the unit, record the universal MAC address on the label attached to the rear panel of the unit.
Installation Xerox 4500 PS TR 17 2.1.2 EU - US language settings Dip switch number 2 is used for language setting. You can select between EU and US language settings. Should you need to change language setting, set dip switch number 2 as follows: EU language setting - set the switch to OFF US language setting - set the switch to ON 2.
Installation Xerox 4500 PS TR 18 In the test page containing the IPDS resident code pages you will find the decimal number (second column) to be specified. Appendix E contains a list of IPDS resident code pages. In the idaSetup program, you must open the menu “IPDS Setup” (see section 2.
Installation Xerox 4500 PS TR 19 UTP Unshielded twisted pair connector (RJ 45). NOTE: If your system is running STP you must connect the cable supplied with the kit. LED indicators The LEDs are used for verification purposes. The tables below show the LED status once the Xerox 4500 PS TR is up and running.
Installation Xerox 4500 PS TR 20 2.3 Installation procedure This section describes the installation of the Xerox 4500 PS TR interface into one of the supported printers. NOTE: Before you start the installation you must power OFF. 2.3.1 Installing into Xerox 4505 / 4510 printer 1.
Installation Xerox 4500 PS TR 21 7. Now fasten the two screws you loosely inserted in step 3. 8. Fasten the two remaining screws. 9. Re-insert the motherboard into the printer and fasten the “thumbscrews”.
Installation Xerox 4500 PS TR 22 2.3.2 Installing into Xerox 4517 printer 1. Loosen the “thumbscrews”. 2. Pull out the motherboard from the printer.
Installation Xerox 4500 PS TR 23 2.3.3 Installing into Xerox 4520 printer 1. Loosen the “thumbscrews”. 2. Pull out the motherboard from the printer.
Installation Xerox 4500 PS TR 24 2.4 Share timeout When Xerox 4500 PS TR operates as a print server for multiple environments simultaneously, print corruption is avoided by excluding all other printing as long as a print job is being printed. This is done via a Share Timeout.
Installation Xerox 4500 PS TR 25 When IP address has been defined: If the TCP/IP is enabled, the LAN LED will - if BOOTP parameter set to YES - start to flash as the Xerox 4500 PS TR tries to contact a BOOTP server. If no BOOTP server is availab l e , the Xerox 4500 PS TR will use defaults.
Configuration Xerox 4500 PS TR 26 3. Configuration This chapter describes how the PrintServer may be subject to a more advanced configuration using the supported setup facilities (see below). However, with a minimum configuration of the selected protocol, the PrintServer is ready for operation.
Configuration Xerox 4500 PS TR 27 3.1.1 Which Configuration Tool Do I Choose to Configure My PrintServer? When delivered, the product has a MAC address but no IP address. NOTE: If the PrintServer is to be used for TCP/IP print, you need to define an IP address in the PrintServer.
Configuration Xerox 4500 PS TR 28 3.2 Minimum configuration With a minimum configuration on protocol level in addition to the default settings, the PrintServer is ready for operation. A minimum configuration is necessary as it is system dependent and no default value will apply in this case.
Configuration Xerox 4500 PS TR 29 Subnet masks are determined by assigning ones to bits belonging to the network ID and zeros to bits belonging to the host ID. The subnet masks may be represented in 32-bit values or as dotted decimal notation. E.g.: Class values Subnet mask A 1-126 255.
Configuration Xerox 4500 PS TR 30 NetBEUI / NetBios To operate via the NetBeui / NetBios network protocol no need for special setup is required as printing can be performed using default values. ida 802.2 To operate via the ida 802.2 protocol, no need for special setup is required as printing is performed using default values.
Configuration Xerox 4500 PS TR 31 3.3 Configuration using PSinst32 The PSinst32 is a 32 bit i-data program using ida 802.2 to be run under Windows 95 or Windows NT . The program may be used for setting up basic parameters in the PrintServer via GUI panels.
Configuration Xerox 4500 PS TR 32 - if installed then click “OK” and continue with the installation of Psinst32 - if NOT then continue below: Click “Add” Highlight “Protocol” Click “Add.
Configuration Xerox 4500 PS TR 33 You are prompted to insert the CD-ROM with your original operating system mentioned in the beginning. The installation commences so please be sure to follow the instructions given. When finished, click “Close”. Click “Yes” to restart the computer to activate the DLC protocol.
Configuration Xerox 4500 PS TR 34 3.3.3 Help You may also obtain context sensitive help for a particular field or form in the program. Go to the toolbar and click this icon. The cursor will become the shape of a question mark. Now you may choose to query menus from e.
Configuration Xerox 4500 PS TR 35 3.3.4 Main menu - Where do I start with PSinst32? When you have installed the program, you will be met with the Main menu. The main menu has two overall sub-category forms: - Hardware PS Property Form From here you enable the protocol(s) of your choice and subsequently make the necessary configuration entries.
Configuration Xerox 4500 PS TR 36 3.3.5 Program setup - Configuring Your Preferred Protocol When you have filled in the first three entries in the menu for the Hardware Property Form: - PrintServer name (a fully qualified domain name) - Contact name - Location (physical location of the unit) .
Configuration Xerox 4500 PS TR 37 3.3.5.2 Configure SNMP If you click the “SNMP” button in the TCP/IP menu, you will see the following screen: 3.3.5.3 Configure SPX/IPX (NetWare - ENP) Protocol settings For indepth details on the configuration of Embedded NPrinter and Embedded PServer see the extensive Help menu as well as overleaf.
Configuration Xerox 4500 PS TR 38 The ENP (Embedded N-Printer) submenu: The EPS (Embedded PrintServer) submenu:.
Configuration Xerox 4500 PS TR 39 3.3.5.4 Configure SNA (PU/LU) 3.3.5.5 Configure NetBEUI/NetBIOS (Windows and OS/2) NetBEUI means “NetBIOS Extended User Interface”. Enable the Windows NetBEUI protocol from the Main menu to enter/modify the settings for the Windows and OS/2 protocol.
Configuration Xerox 4500 PS TR 40 3.3.6 Further Options - The File Menu Before you move on to the next chapter to learn how to download your recently defined settings (configuration of preferred proto.
Configuration Xerox 4500 PS TR 41 The File menu has the following actions available: Below you will find guidelines to the various options listed on this menu “Discover..” This function will receive replies from all devices attached to the LAN The Discover command is also available via the toolbar - look for the icon with the flashlight on it.
Configuration Xerox 4500 PS TR 42 “Select Download Port..” In order to download a configured file, you will have to select a target port. The PSinst32 leaves you with two options: - Download via Parallel port (select LPT 1, 2 or 3) If using this option you will not be able to use the monitor function.
Configuration Xerox 4500 PS TR 43 3.3.7 End of Configuration - Downloading Settings to the PrintServer When you have completed the configuration of the selected protocol environment(s), you must download the new settings to the selected target port. This download target port may be the parallel port or the LAN .
Configuration Xerox 4500 PS TR 44 Next, select the menu “Download” in the “File” menu which you will find in the top left corner of your main menu.
Configuration Xerox 4500 PS TR 45 Boot PrintServer after download You will find this option in the main menu “Hardware PS” Form. If the new settings you have just downloaded differ from the current settings - and no error situations have occured - , the PrintServer will immediately be booted when ticking the field “ Boot PrintServer.
Configuration Xerox 4500 PS TR 46 3.3.8 Firmware download It is possible to download firmware via PSinst32 by activating the menu “Download From..” from the “File” menu.
Configuration Xerox 4500 PS TR 47 4. Highlight the driver you wish to use and click “ Open ”. 5. Now the Monitor Form screen with the attached devices will appear. In this menu, you highlight the device to where you wish to download the PrintServer driver.
Configuration Xerox 4500 PS TR 48 The Monitor menu screen consists of the following information fields: - MAC address: This is the MAC address of the device. When activating the discover (or Refresh) command, the device will sort the devices according to MAC address and Name.
Configuration Xerox 4500 PS TR 49 3.4 Configuration using Web Browser With a standard Web Browser, the PrintServer supports configuration and status tasks. This section provides an outline description of the settings to be performed using the Web browser.
Configuration Xerox 4500 PS TR 50 3.4.2.2 Password You will now be prompted for a password. From the factory, the password is “ adm ”. Once the <PRINTSERVER > has accepted the default password, you are ready to make the desired configuration / view status on your PrintServer.
Configuration Xerox 4500 PS TR 51 3.4.3 Overview 3.4.4 Configuration chart This is a chart of the configuration and status options supported with the PrintServer This contains an outline description of the PrintServer and other printing options.
Configuration Xerox 4500 PS TR 52 3.4.5 Main Menu When you click the Main Menu, you will be presented with the two main tasks in the PrintServer HTML configuration program: 3.
Configuration Xerox 4500 PS TR 53 When you have made all the necessary configurations via this entry menu, click the menu at the very bottom to the right - Previous Menu (not visible on this screen). Remember to save via “Save Configuration” for the changes to become effective 3.
Configuration Xerox 4500 PS TR 54 3.5 Configuration using Telnet The Telnet support (Terminal Emulation Protocol) offers yet another way of configuring and monitoring the PrintServer. For this you will need the emulations VT 100 and NVT. Telnet is a standard TCP/IP application permitting access from TCP/IP attached host systems.
Configuration Xerox 4500 PS TR 55 Once the PrintServer has accepted the default password, the following screen will appear. For details on the main menu, see section 3.
Configuration Xerox 4500 PS TR 56 3.5.1 Menu Structure This section provides an outline description of how to configure and monitor the PrintServer using Telnet.
Configuration Xerox 4500 PS TR 57 3.5.3 General Parameters Menu Type A to enter the submenu for further configuration of the PrintServer . <PrintServer> Configure PrintServer 0xx.xxx A) Configure PrintServer Parameters B) Configure TCP/IP C) Configure IPX/SPX D) Configure ida 802.
Configuration Xerox 4500 PS TR 58 Enter Selection To make an entry for the local MAC address, type A. This will place you in the prompt for the local MAC address. If the entry is incorrect, you will receive an error message. To return to the “Enter Selection” prompt, press Enter.
Configuration Xerox 4500 PS TR 59 IPX/SPX Configuration Remember to set “IPX/SPX enabled” to YES . Use the space bar to toggle through the options <PrintServer> Configure IPX/SPX 0xx.xxx Frames:1) 802.2:YES 2) SNAP: YES A) NCP mode..........
Configuration Xerox 4500 PS TR 60 PU/LU Configuration Remember to set “PU/LU enabled” to YES . <PrintServer> Configure PU/LU 0xx.xxx A) Blocknumber.................: 05D B) ID number......................: 00000 C) Remote MAC address...: D) Local SAP.
Configuration Xerox 4500 PS TR 61 SNMP Configuration <PrintServer> Configure SNMP agent 0xx.xxx SNMP Trap Destinations Authentication Traps: No. Index Community Name IP Address - - - SNMP Manager Access Authorization No.
Configuration Xerox 4500 PS TR 62 Selecting Authorize will present the following screen: <PrintServer> Configure SNMP Access Parameters 0xx.xxx A) Community Name.....................................: B ) Manager IP Address.......................
Configuration Xerox 4500 PS TR 63 3.5.4 Configure Sessions In the sub-menu for the “Configure PrintServer”, select “Configure Sessions” typing B at the selection prompts. You will see the following screen: <PrintServer> Configure sessions 0xx.
Configuration Xerox 4500 PS TR 64 NOTE: Only the password for the current session can be changed. If an invalid password is entered, the previous menu level is displayed. 3.5.6 Save Configuration NOTE : When you have made new settings or changed existing, you must save the settings with this menu.
Configuration Xerox 4500 PS TR 65 3.5.9 Reboot PrintServer In the sub-menu for the “Configure PrintServer” select “Reboot PrintServer” by typing R at the selection prompts. Follow the instructions on the screen. 3.5.10 Trace destination Type T at the selection prompt to enable the trace facility.
Configuration Xerox 4500 PS TR 66 3.5.11 Status PrintServer From the main menu select the menu “Status PrintServer” by typing B at the selection prompt.
Configuration Xerox 4500 PS TR 67 3.6 Configuration using Setup File The sample configuration files supplied with the PrintServer may be used to configure or re-configure the product. The files may be sent directly via the LAN. The protocols used may be programmed in the PrintServer .
Configuration Xerox 4500 PS TR 68 3.6.1 Sample minimum configuration file &&??##N1,0# : Start of file - Don’t remove this! Short configuration for a PrintServer (This is an example.
Configuration Xerox 4500 PS TR 69 ********************************************************************* ENP ID 2 ******************************************************************** BEGIN_CONFIGURATIO.
Configuration Xerox 4500 PS TR 70 3.6.2 Advanced configuration In this section you will find examples of how to configure the various setup file parameters. The purpose of these examples is to provide you with simple guidelines for configuration using the setup file.
Configuration Xerox 4500 PS TR 71 Enabling IDAPS Here the following group parameters are enabled / disabled. If a group parameter is following the setup definitions for the various sessions, e.g. IPDS input for a session, these must be configured. See the following sections.
Configuration Xerox 4500 PS TR 72 Define TCP/IP To select and define TCP/IP session see the following sample configuration. The details on configuration parameters are available in Appendix A. NOTE: The values to be configured must match your environment.
Configuration Xerox 4500 PS TR 73 Printing IPDS To select and define an IPDS session see the following sample configuration. The details on configuration parameters are available in Appendix A.
Configuration Xerox 4500 PS TR 74 BEGIN_CONFIGURATION ICDS X LANGUAGE AUTOCONFIG NOGRAPHICS QUERYPAGES HOLDTIMEOUT IRQTIMEOUT DLDTIMEOUT AFPTRAY_DEF X TRAY_SE L MANUAL ENVELOPE END_SET END NOTE : PPD port selection for ICDS print is port no. 5005 and 5006.
Configuration Xerox 4500 PS TR 75 Define NetWare To select and define a NetWare session see the following sample configuration. The details on configuration parameters are available in Appendix A.
Configuration Xerox 4500 PS TR 76 Define ida 802.2 To select and define an ida 802.2 protocol for a session, see the following sample configuration. The details on configuration parameters are available in Appendix A. BEGIN_CONFIGURATION 802_2 ALIASNAME END Define ida 802.
Configuration Xerox 4500 PS TR 77 Define Printer session To select and define a Printer session see the following sample configuration. The details on configuration parameters are available in Appendix A. BEGIN_CONFIGURATION PRINTER X DESCRIPTION DUPLEXINTALLED OFFSETINSTALLED PRINTPORT_SER TRAY_DEF X DESCRIPTION PAPER_SEL END_SET .
Configuration Xerox 4500 PS TR 78 3.7 Setting Up via BOOTP server The TCP/IP BOOTP daemon on the server supports one or more remote devices. When the PrintServer is powered on, it broadcasts an initialisation request to all LAN systems.
Configuration Xerox 4500 PS TR 79 Bootfile Entry The bootfile entry refers to a file which contains the additional configuration settings for the particular device. In the bootfile, a reference may also be given to a microcode file. Microcode File This file contains the microcode file that can be downloaded to the print server.
Configuration Xerox 4500 PS TR 80 Typical BOOTPTAB file entry: ps13: ht= 6: ha= 00036e00172a: ip =192.0.110.1 : sm =255.255.255.0: gw =192.0.110.0: bf =/tcp/etc/myfile.cf2 Fig. 3-2 BOOTPTAB file sample (OS/2 environment) where ht = 6 (Token Ring hardware type) ha = 00036E00172A (MAC address) ip = 192.
Configuration Xerox 4500 PS TR 81 3.7.1 BOOTP process So far, this chapter has only been dealing with the setting up of the PrintServer from a BOOTP server.
Configuration Xerox 4500 PS TR 82 3.7.2 Setting up the TFTP Daemon For the BOOTP server to download the settings to the print server, TFTP must be enabled. TFTP in AIX Environment The TFTP daemon is normally managed by the INETD super-daemon. The INETD starts a TFTPD when a request is received.
Configuration Xerox 4500 PS TR 83 TFTP in OS/2 Environment 1. Start TCP/IP Configuration located in the T CP/IP folder. 2. Select the Autostart tab. 3. Tick the box labelled "Enable this machine to start the INETD super server". 4. Tick the box labelled "Enable others to access your files by using TFTP".
Configuration Xerox 4500 PS TR 84 3.7.3 Starting the BOOTP Server This section provides you with instructions for starting the BOOTP server. After making the necessary amendments to the BOOTPTAB file, you are now ready to start the BOOTP server and then verify the configuration by performing a test printout.
Configuration Xerox 4500 PS TR 85 3.8 Testing PrintServer 1. Perform a test printout by pressing the TEST key on the rear panel. 2. Verify that the settings match the definitions in the BOOTPTAB file and the bootfile. Appendix F contains settings printout.
Configuration Xerox 4500 PS TR 86 3.9 About the PING function The ICMP PING function sends an echo request to the PrintServer stated in the IP address. The PING function is useful for: - Determining the status of the network and various foreign hosts - Tracking and isolating hardware and software probl ems.
Novell Setup for IPX/SPX Xerox 4500 PS TR 87 4. Novell Setup for IPX/SPX This chapter provides instructions as to the configuration of Novell NetWare to connect the PrintServer using the IPX/SPX protocol. The PrintServer is able to run with NetWare v.
Novell Setup for IPX/SPX Xerox 4500 PS TR 88 4.1 Before you begin..... Before you proceed to the following sections, please make sure that the following settings on the PrintServer have been made: - E.
Novell Setup for IPX/SPX Xerox 4500 PS TR 89 The following keywords are EPS specific and must be specified either via TELNET, PSinst32 or via the configuration file. EPS mode: The PSERVER is able to run in both Bindery (3.1x) and Directory Service (4.
Novell Setup for IPX/SPX Xerox 4500 PS TR 90 The following keywords are ENP specific and must be specified in either TELNET, PSinst32 or the configuration file. ENP mode: Selects which mode to use. Options are Bindery and DS mode. ENP printer number: Selects which Novell NetWare printer number to use.
Novell Setup for IPX/SPX Xerox 4500 PS TR 91 4.4 NetWare setup - Bindery mode This section describes the setting up of the NetWare version 3.1x or later for IPX/SPX printing using Bindery mode. If you use NetWare version 4.xx you should consider using DS mode as described in the next section.
Novell Setup for IPX/SPX Xerox 4500 PS TR 92 12. Then from the “ Print Server Configuration ” menu select “ Printer Configuration ” and press ENTER 13. From the list “ Configured Printers ” select either an already configured printer to change or select one of the printers “ Not Installed ” and press ENTER.
Novell Setup for IPX/SPX Xerox 4500 PS TR 93 4.5 NetWare setup - DS mode This section describes the setting up of the NetWare version 4.xx for IPX/SPX printing using Directory Services (DS) mode. NOTE : You must either load the PSERVER.NLM on the server or define the embedded PRINTSERVER in the Xerox 4500 PS TR before connecting the NPRINTER.
Novell Setup for IPX/SPX Xerox 4500 PS TR 94 12. Type the name of the new queue. The name of the queue is user-defined. A commonly used convention is to give it the same name as the print server with the addition of “_Q”. (e.g. sales4_Q) 13. Select the volume where you want the print jobs to be stored.
Novell Setup for IPX/SPX Xerox 4500 PS TR 95 4.6 Illustration See the illustration in the following how the print request from the user is sent to the assigned printer.
NetBEUI/NetBIOS Printing Xerox 4500 PS TR 96 5. NetBEUI/NetBIOS Printing Using Windows ‘95, NT or OS/2 This chapter provides instructions for setting up the Windows ‘95, NT or OS/2 operating systems for native printing via the Xerox 4500 PS TR using the NetBEUI/NetBIOS protocols.
NetBEUI/NetBIOS Printing Xerox 4500 PS TR 97 The “Add Printer Wizard” will then open and you may select manufacturor and printer model via the wizard. NOTE: Windows ‘95 Xerox drivers may be obtained from the Xerox Web Site at: http:www.xerox.com or you may contact your point of purchase for details.
NetBEUI/NetBIOS Printing Xerox 4500 PS TR 98 5.3 Changing the default PrintServer Name and Workgroup This can be done using any of the available configuration methods: Psinst32: see section 3.3 Web Browser: see section 3.4 Telnet: see section 3.5 Setup file: see section 3.
OS/2 Printing Using TCP/IP LPR/LPD Xerox 4500 PS TR 99 6. OS/2 Printing Using TCP/IP LPR/LPD This chapter provides the three methods available for printing from OS/2 based PC’s with TCP/IP installed: 1. Via print queue output port selection (see Section 5.
OS/2 Printing Using TCP/IP LPR/LPD Xerox 4500 PS TR 100 8. Click on “ OK ” and the window will close. 9. Click on “ Create ” to create the printer NOTE: The LPRPORTD program must be started for this facility to function. 6.2 OS/2 printing using LPR command The LPR command may be used to print to the Xerox 4500 PS TR .
UNIX Printing Using TCP/IP LPR/LPD Xerox 4500 PS TR 101 7. UNIX Printing Using TCP/IP LPR/LPD Below is information on how you print from the three following UNIX systems. 1. AIX Version 3.2.5 Version 4.1 (see Section 6.1 below for details) 2. SunOS Rel.
UNIX Printing Using TCP/IP LPR/LPD Xerox 4500 PS TR 102 [ [ Entry Fields ] ] NAME of queue to add [ your name ] ACTIVATE the queue? yes Will this become the DEFAULT queue? no Queuing DISCIPLINE first .
UNIX Printing Using TCP/IP LPR/LPD Xerox 4500 PS TR 103 2. Define the remote printer using smit 1. Enter the smit command 2. Use the following menu selections so supply the printer information: - prin.
UNIX Printing Using TCP/IP LPR/LPD Xerox 4500 PS TR 104 2. Defining the remote printer/plotter using ‘ ’admintool’’ 1. Enter the admintool command.
UNIX Printing Using TCP/IP LPR/LPD Xerox 4500 PS TR 105 7.3 HP-UX printing with SAM using TCP/IP LPR/LPD This procedure can be used to configure a printer on a remote system without using the TCP/IP print spooler function. 1. Host Configuration Ensure that the Xerox 4500 PS TR is defined as a host system.
WIndows NT Printing Using TCP/IP LPR/LPD Xerox 4500 PS TR 106 8. Windows NT Printing Using TCP/IP LPR/LPD This section describes how to select an LPR/LPD printer from Windows NT. 1. From the Main menu select the icon “ Control Panel ”. 2. Select the “ Network ” icon.
AS/400 Printing Using HPT and TCP/IP Xerox 4500 PS TR 107 9. AS/400 Printing Using Host Print Transform and TCP/IP This chapter provides: AS/400 definitions for ASCII printing Once these parameters have been configured, and the basic TCP/IP configuration of the Xerox 4500 PS TR has been completed, printing from AS/400 will be possible.
AS/400 Printing Using HPT and TCP/IP Xerox 4500 PS TR 108 Create Output Queue (CRTOUTQ) Type choices, press Enter. Output queue . . . . . . . . . . OUTQ > PSX3OUTQ Library . . . . . . . . . . . *CURLIB Maximum spooled file size: MAXPAGES Number of pages .
AS/400 Printing Using HPT and TCP/IP Xerox 4500 PS TR 109 9.2 AS/400 printing In order to print to the Xerox 4500 PS TR , the OUTQ defined above must be started with the STRRMTWTR command. The data to be printed must be associated with the defined OUTQ via the various PRTF commands.
PSF/400 AFP Printing Using TCP/IP Xerox 4500 PS TR 110 10. PSF/400 AFP Printing Using TCP/IP This chapter provides configuration guidelines for AS/400 using TCP/IP. The versions differ somewhat in the setup. If you are running AS/400 version 3.1 or 3.
PSF/400 AFP Printing Using TCP/IP Xerox 4500 PS TR 111 When using TCP/IP support from PSF/400 version 3.1, the stated value is not used, but must be set to a unique name that is NOT used on your AS/400.
PSF/400 AFP Printing Using TCP/IP Xerox 4500 PS TR 112 10.1.2 Configuring WRKAFP2 for direct TCP/IP connection WRKAFP2 DEVD (PRTPS123 ) RETRY (2) TCPIP (*YES) RMTSYS (‘192.0.110.21’) PORT (5001) ACTTMR (170) INACTTMR (*NOMAX) DEVD This value must match the DEVD in the printer device description.
PSF/400 AFP Printing Using TCP/IP Xerox 4500 PS TR 113 10.2 AS/400 version 3.2 and 3.7 This section describes the following configuration: CRTDEVPRT samples CRTPSFCFG samples (version 3.2 only) 10.2.1 CRTDEVPRT Create a printer device (CRTDEVPRT) description for version 3.
PSF/400 AFP Printing Using TCP/IP Xerox 4500 PS TR 114 10.2.2 CRTPSFCFG (version 3.2 only) When the printer device has been created, you are to make the configuration for direct TCP/IP connection using PSF/400 running version 3.2. Below you will find a sample configuration.
AS/400 SCS Printing Using SNA Xerox 4500 PS TR 115 11. AS/400 SCS Printing Using SNA This chapter provides: AS/400 definitions for 3270 SCS printing Once these parameters have been configured, and the basic SNA installation of the Xerox 4500 PS TR (equipped with an FSL top module) has been completed, direct SCS print will be possible.
AS/400 SCS Printing Using SNA Xerox 4500 PS TR 116 11.1 AS/400 controller definition The CRTCTLRWS command is used to create a Remote Work Station Controller. The following example shows the values required to create a controller called PS3174. Create Ctl Desc (Remote WS) (CRTCTLRWS) Type choices, press Enter.
AS/400 SCS Printing Using SNA Xerox 4500 PS TR 117 11.2 AS/400 printer definition The CRTDEVPRT command is used to create a Printer device. The following example shows the values required to create a printer called PS3287. Create Device Desc (Printer) (CRTDEVPRT) Type choices, press Enter.
AS/400 SCS-DCA Printing Using TCP/IP Xerox 4500 PS TR 118 12. AS/400 SCS-DCA Printing Using TCP/IP This chapter provides: AS/400 definitions for SCS/DCA printing Once these parameters have been configured, and the basic TCP/IP installation of the Xerox 4500 PS TR (equipped with an FSL top) has been completed, direct SCS/DCA will be possible.
AS/400 SCS-DCA Printing Using TCP/IP Xerox 4500 PS TR 119 Create Output Queue (CRTOUTQ) Type choices, press Enter. Queue for writer messages . . . MSGQ QSYSOPR Library . . . . . . . . . . . *LIBL Connection type . . . . . . . . CNNTYPE > *IP Destination type .
PSF/MVS AFP Printing Using TCP/IP Xerox 4500 PS TR 120 13. PSF/MVS AFP Printing Using TCP/IP This chapter provides: JES installation statements PSF Startup Procedures Once these parameters have been c.
PSF/MVS AFP Printing Using TCP/IP Xerox 4500 PS TR 121 13.2 PSF/MVS startup procedure 000001 //PSF4 PROC 000002 //STEP01 EXEC PGM=APSPPIEP,REGION=1750K 000003 //JOBHDR OUTPUT PAGEDEF=V06483, /* JOB SE.
SNA IPDS and SCS Priting from MVS or VM Xerox 4500 PS TR 122 14. SNA IPDS and SCS Printing from MVS or VM This chapter provides: - sample LU1 printer logmode definitions for SCS and IPDS print - sampl.
SNA IPDS and SCS Priting from MVS or VM Xerox 4500 PS TR 123 14.2 PS PU definition for 3174 Sample definition for installation in association with a locally attached 3174.
SNA IPDS and SCS Priting from MVS or VM Xerox 4500 PS TR 124 PrintServer Definition file extract &&??##N1,0# ; Start of file - Don't remove this ! ;------------------------------------------------------------------------ ; Configuration for the TokenRing PrintServer ; (This is an example.
SNA IPDS and SCS Priting from MVS or VM Xerox 4500 PS TR 125 14.3 3174 - OS/2 Gateway - PS PU definition Sample definition for installation in association with a locally attached 3174 and a downstream.
SNA IPDS and SCS Priting from MVS or VM Xerox 4500 PS TR 126 OS/2 Protocol.ini definitions [LANDD_nif] DriverName = LANDD$ Bindings = OLITOKCE_nif NETADDRESS = "40005a0001C3" ETHERAND_TYPE = "I" OS/2 CM/2 gateway definitions DEFINE_LOCAL_CP FQ_CP_NAME(DKIDTN01.
SNA IPDS and SCS Priting from MVS or VM Xerox 4500 PS TR 127 ; I D A P S ;*************************************#********************************** BEGIN_CONFIGURATION IDAPS LOCAL_MAC 40005A01C302; Set LOCAL MAC-address SEL_MAC LOCAL ; Use universal MAC-address EARLY_TOKEN YES ; Early Token Release DISABLED.
SNA IPDS and SCS Priting from MVS or VM Xerox 4500 PS TR 128 14.4 PS PU definition for 3745 Sample definition for installation in association with a locally attached 3745.
SNA IPDS and SCS Priting from MVS or VM Xerox 4500 PS TR 129 14.4 Configuring NetWare SAA gateway for direct SNA connection to PS The following will describe the normal procedures for configuring the PS to a NetWare for SAA Gateway version 2.
SNA IPDS and SCS Priting from MVS or VM Xerox 4500 PS TR 130 The following definitions are based on an assumption that the SAA server is already up and running. If this is not the case, please refer to the appropriate NetWare documentation before proceeding with the following.
SNA IPDS and SCS Priting from MVS or VM Xerox 4500 PS TR 131 c) Press <Enter> on <Configure default LU attributes> d) Select: Dedicated Printer <VTAM LU Name Prefix> (the name define.
SNA IPDS and SCS Priting from MVS or VM Xerox 4500 PS TR 132 (If you have created a new PU profile in main step 4) you should choose this one, e.g. IDAPROF. If not, choose the existing PU profile) c) Choose the LU to be used by the first Xerox 4500 PS TR .
SNA IPDS and SCS Priting from MVS or VM Xerox 4500 PS TR 133 00035e001cfb is the MAC address for the Xerox 4500 PS TR and ETHERNET1 is the name of the downstream link. If the above is not true, you need to reconfigure your definitions. 14.5 FSL Configuration The FSL top can be configured using FSL from the host.
PSS/MVS AFP Printing Using TCP/IP Xerox 4500 PS TR 134 15. PSS/MVS AFP Printing Using TCP/IP This chapter provides: JES installation statements PSS Startup Procedure PSS Printer Profile Once these par.
PSS/MVS AFP Printing Using TCP/IP Xerox 4500 PS TR 135 15.2 PSS printer profile using TCP/IP attachment *TCPIP DEFINITIONS TCPIP USER=TCPIP NAMESRV IP=192.
PSS/VM AFP Printing Using TCP/IP Xerox 4500 PS TR 136 16. PSS/VM AFP Printing Using TCP/IP This chapter provides: PSS VM printer profile statements Once these parameters have been configured, and the basic TCP/IP installation of the PrintServer (non-IPDS) has been completed, direct AFP/ICDS from PSS / VM will be possible.
PSF/2 AFP Printing Using TCP/IP Xerox 4500 PS TR 137 17. PSF/2 AFP Printing Using TCP/IP This chapter provides details on how to: Create an IPDS printer profile Setup the “Keep Alive” TCP/IP feature Requirements: Before IPDS printing using TCP/IP can be accomplished, the following points need to be checked: 1.
PSF/2 AFP Printing Using TCP/IP Xerox 4500 PS TR 138 3. Enter the Device Name 4. Select Resolution 240 or 300 according to the resolution of emulation used on the PrintServer (IPDS). 5. Select TCP/IP in the menu “Attachment Type” 6. Click on Settings (see figure in the following) Select Settings 7.
PSF/2 AFP Printing Using TCP/IP Xerox 4500 PS TR 139 8. Select Port Number If the output device is attached to PARALLEL 1 of the print server, then select TCP/IP port number 5001. The value 5002 may also be used. The value chosen must match the value defined for the session in the PrintServer (IPDS) 9.
PSF/2 AFP Printing Using TCP/IP Xerox 4500 PS TR 140 17.3 OS/2 KEEPALIVE configuration The TCP/IP "inetcfg" command can be used to configure the "KEEPALIVE" parameter.
PSF/AIX Printing Using TCP/IP Xerox 4500 PS TR 141 18. PSF/AIX Printing Using TCP/IP This chapter provides details on: Adding a TCP/IP attached printer Setup of the KEEPALIVE TCP/IP feature Requirements Before IPDS printing using TCP/IP can be accomplished, the following points need to be checked: 1.
PSF/AIX Printing Using TCP/IP Xerox 4500 PS TR 142 18.2 KEEPALIVE support for AIX The TCP/IP components in AIX offer network attachment for printers. However, these TCPIP components do not always detect connection failures if a point-to-point session between the AIX machine and the device has failed (e.
PSF/AIX Printing Using TCP/IP Xerox 4500 PS TR 143 The "no" commands must be run each time the AIX system is started. Adding the "no" commands to /etc/rc.net is a convenient way of automating this step. Adding e.g. no -o tcp_keepidle=480 no -o tcp_keepintvl=80 to /etc/rc.
Problem Determination Xerox 4500 PS TR 144 19. Problem Determination This chapter describes how to monitor the operations of the Xerox 4500 PS TR and how to troubleshoot the supported protocols during installation, configuration, and printing.
Problem Determination Xerox 4500 PS TR 145 19.1.1.2 Preparing for use of SNMP To use the SNMP, the SNMP related parameters for the Xerox 4500 PS TR must be defined using one of the supported configuration tools (see chapter 3). PS name Specifies the attached PrintServer.
Problem Determination Xerox 4500 PS TR 146 19.1.2 LED Status error messages The LED status error messages below indicate some problems encountered during printing. Condition LED Status LAN SES PRT Unit powered off/ power failure OFF OFF OFF Ring failure (e.
Problem Determination Xerox 4500 PS TR 147 19.2 Troubleshooting This chapter helps you resolve some problems you may encounter when installing, configuring or operating the Xerox 4500 PS TR. To maintain print integrity if the Xerox 4500 PS TR is powered off, the attached printer must also be powered off.
Problem Determination Xerox 4500 PS TR 148 BOOTP server should therefore not be separated by such router. LAN LED is lit but PRT LED is not lit • AFP printing using TCP/IP - check that the port number and IP address used by the PPR (idaPSS, ida ReRouter , AS/400, PSF/2, PSF/AIX) are the same as those defined on the Xerox 4500 PS TR .
Problem Determination Xerox 4500 PS TR 149 • Check that a printer intervention is not pending. PRT LED flashes slowly • Check that a printer intervention is not pending. • Check that either a PCL or PostScript printer is attached. Message AIN1049 Communication failure • Check that the printer is ready (powered on and on-line).
Problem Determination Xerox 4500 PS TR 150 Does the LED status of the Xerox 4500 PS TR appear nor mal? • Check for status of the LED s. Can you PING the Xerox 4500 PS TR ? • If not, the reason may be that one of the bridges is actually a router. In that case, the Xerox 4500 PS TR and PSF/2-PSF/AIX should have different IP network IDs.
Problem Determination Xerox 4500 PS TR 151 What are the symptoms you have recorded or detected? Host systems record all errors in an error log file. For additional info rma- tion, see the documentation for PSF/2, PSF/AIX, ida PSS, ida ReRouter or ida IPPC .
Problem Determination Xerox 4500 PS TR 152 Excerpt from test page with NetWare settings: ----- NetWare settings ---- NEST Component : 00755.008 NCP mode : DS Frame Types : 802.
Problem Determination Xerox 4500 PS TR 153 2. PServer state : Running. “Running...” means that the PServer has been configured correctly and is ready to receive print jobs and Nprinters can be attached. 3. Printer State : Waiting for job “Waiting for job.
Problem Determination Xerox 4500 PS TR 154 19.3 Intervention required (IRQ) The Xerox 4500 PS TR supports IRQ - Intervention Required. When the intervention required status message is sent, the print session will be responsible for the recovery action.
Problem Determination Xerox 4500 PS TR 155 ENP Ready? 1) The intervention condition is reported to the host. The user is required to perform intervention recovery (i.e. attend to the printer problem). Once the printer is Online, printing will restart from the last checkpoint.
Problem Determination Xerox 4500 PS TR 156 19.4 Printer errors in front panel The PCL printer may also display error messages. Try to correct the problem by turning power off for a few seconds and then back on again.
Appendix Section Xerox 4500 PS TR 157 APPENDICES Appendix A : Configuration using setup file Appendix B: Microcode upgrading Appendix C: idaSetup Appendix D: IPDS resident codepages Appendix E: Test p.
Appendix Section Xerox 4500 PS TR 158 Appendix A: Configuration Using Setup File Appendix A 1: Configuring via parallel port The default LAN and TCP/IP parameters may be set up via the parallel port.
Appendix Section Xerox 4500 PS TR 159 Appendix A 2: Configuration file parameters This appendix describes the entire range of parameters available for programming the Xerox 4500 PS TR.
Appendix Section Xerox 4500 PS TR 160 ENABLE_PU_LU Description: Enables or disables the use of the NetWare (IPX/SPX) protocols. Range: NO (0) YES (1) Default: YES BOOT Description: The BOOT parameter causes the Xerox 4500 PS TR to compare new and old settings.
Appendix Section Xerox 4500 PS TR 161 LOCATION Description: The physical location of this node (be it building, floor or office room). Range: 255 ASCII character Default: END Description: Ends the s ubstate and sets the settings state to HOME state. BEGIN_CONFIGURATION SESSION SESSION Description: Starts definitions for a session.
Appendix Section Xerox 4500 PS TR 162 BEGIN_CONFIGURATION TCPIP HOSTNAME Description: Sets the Host name for the device Range: String of printable characters Default: - BOOTP Description: Defines the .
Appendix Section Xerox 4500 PS TR 163 BEGIN_CONFIGURATION NETWARE LSL_FRAME_802_2 Description: Selects 802.2 frametype support Range: NO (0) YES (!) Default: YES LSL_FRAME_802_SNAP Description: Selects 802.
Appendix Section Xerox 4500 PS TR 164 EPS_PASSWORD Description: Selects which password the EPS should use when logging into the fileserver. Range: ASCII string Default: EPS_FILESERVER Description: Selects which fileserver the EPS logs into. Range: ASCII string Default: EPS_MSG_FILENAME Description: Selects which msgfile the EPS should use.
Appendix Section Xerox 4500 PS TR 165 LOCAL_SAP Description: Service Access Point of the device Range: 0x04 - 0xEC modulus 4 Default: 0x04 BEGIN_CONFIGURATION PPDX PORT_PORT Description: The TCP/IP port number Range: 5001, 5002, 5005, 5006 Default: N/A RESPONSE Description: Sets the Response timeout.
Appendix Section Xerox 4500 PS TR 166 BEGIN_CONFIGURATION ENPX PRINTERNUMBER Description: Selects which printer number to be used. . Range: 0-255 Default: 0 FILESERVER Description: Selects which fileserver to attach. Range: ASCII string Default: - PRINTSERVER Description: Selects which printserver to use.
Appendix Section Xerox 4500 PS TR 167 BEGIN_CONFIGURATION TESTPGX INSTREAM_TESTPG Description: Specifies the incoming data Range: BASE (0) IPDS (1) Default: N/A BEGIN_CONFIGURATION IPDS1 IPDS_VP Description: Selects the IPDS Virtual Printer to be used in the data path.
Appendix Section Xerox 4500 PS TR 168 COLORAFP Description: Printing with AFP colours. Range: NO (0) YES (1) Default: NO NOGRAPHICS Description: Selects whether to send HPGL graphics or bitmaps to the printer. Range: NO (0) YES (1) Default: NO QUERYPAGES Description: Defines whether to query for printed pages.
Appendix Section Xerox 4500 PS TR 169 ENVELOPE Description: Selects the tray for envelope feed Range: NO (0) YES (1) Default: NO BEGIN_CONFIGURATION PRINTERX DUPLEXINSTALLED Description: Defines wheth.
Appendix Section Xerox 4500 PS TR 170 PAGEHEIGHT Description: PostScript page size height Range: - Default N/A PAGESIZE Description: PCL page size identifier Range: 0-255 Default N/A PRINTAREAX Description: Defines X-offset from the left edge of the paper to the printable area.
Appendix Section Xerox 4500 PS TR 171 LOGICALPAGEY Description: Defines Y-offset from the top edge of the paper to the printer’s logical page. The value is defined in 300 dpi dots. Range: -999..999 Default 0 LOGICALPAGEWIDTH Description: Defines the width (X-extent) of the printer’s logical page.
Appendix Section Xerox 4500 PS TR 172 CTABLES Description: Selects PCL colour tables Range: NO (0) YES (1) Default: NO LANGUAGE_DEF POSTSCRIPT TRAY_DEFX: INPUTPRIO Description: PostScript input priori.
Appendix Section Xerox 4500 PS TR 173 TRAP_COMM_NAME Description: Community name. A unique string of characters used by the manager to recognise and validate the source of the TRAP information.
Appendix Section Xerox 4500 PS TR 174 Appendix B: Microcode upgrading The Xerox 4500 PS TR supports an online microcode upgrade facility permitting the installation of revised product microcode. Operation of this facility will be possible in the following ways: 1.
Appendix Section Xerox 4500 PS TR 175 NOTE: If you are making use of printer drivers in connection with your PC's centronics port, it is important that these drivers are temporarily disabled while you perform the actual microcode download using the "copy"-command.
Appendix Section Xerox 4500 PS TR 176 Preparing for Microcode Upgrade via TCP/IP Prerequisites: • Microcode update file supplied by your i-data distributor • BOOTP server access (BOOTPTAB file) • Bootfile (configuration file <name.cf2>) Update process 1.
Appendix Section Xerox 4500 PS TR 177 • On AIX, you must ensure general read access to the microcode file (TFTP users have login "nobody"). The microcode filename has the fol lowing format and should not be changed: 095XXYZZ.B80 where XX represents version Y represents variant ZZ represents release no.
Appendix Section Xerox 4500 PS TR 178 Appendix B.3: Problem determination • What action do I take if a communication error occurs during the upgrade process? If the microcode download fails while you are using the TCP/IP boot server, power the Xerox 4500 PS TR off and back on again.
Appendix Section Xerox 4500 PS TR 179 Appendix C: idaSetup - IPDS configuration idaSetup is a GUI ( graphical user interface ) program developed with the purpose of setting up the wide range of IPDS protocol converters via a PC share port or from a Host.
Appendix Section Xerox 4500 PS TR 180 Appendix D: IPDS resident codepages CPGID GROUP NAME Decimal 37 USA/Canada 38 US ASCII-L 256 International #1 260 Canadian French 273 Germany/ Austria 274 Begium .
Appendix Section Xerox 4500 PS TR 181 Appendix E: Test printout TEST key Pressing the TEST key on the side panel once generates a settings printout. This test printout consists of six or more pages: The first six pages contain details of device settings and information related to the protocol used (i.
Appendix Section Xerox 4500 PS TR 182 Test Printout Pages Xerox 4500 PS TR General Information Device Settings (C) 1996 i -data international a -s Installed RAM : 1 Mbyte e-mail: i-data@i-data.
Appendix Section Xerox 4500 PS TR 183 Xerox 4500 PS TR Description Session Status NetBIOS Printer name : P1_PRINTER_1 (NETB_PRINT 1) Active Output Destination : PSIO (PRINTE R 1, PSIO) TCP/IP Port 500.
Appendix Section Xerox 4500 PS TR 184 Appendix F: Error messages The error codes stated below may occur during operation. If you are faced with an error situation, i.e. if a F atal error or an E rror code occur, you should contact your system administrator or your local i-data distributor for help and assistance.
Appendix Section Xerox 4500 PS TR 185 0x5002 F Hardware error in EEPROM 0x5003 F EEPROM checksum error 0x5004 E Settings invalid 0x5010 F Side Panel switch in invalid position 0x5100 F Checksum error .
Appendix Section Xerox 4500 PS TR 186 Appendix G: List of abbreviations ARP Address Resolution Protocol BOOTP Bootstrap Protocol CSD Corrective Services Diskette ENP Embedded Nprinter EPS Embedded Pri.
Appendix Section Xerox 4500 PS TR 187 Appendix H: Selected products for Xerox printers Coax Supported Printers External Xerox LS 3270 Any Xerox decentralized PCL printer Xerox 3270 C/RS Any Xerox dece.
デバイスXerox 4500 PS TRの購入後に(又は購入する前であっても)重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります:
Xerox 4500 PS TRをまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはXerox 4500 PS TRの技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。Xerox 4500 PS TRの取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。Xerox 4500 PS TRで得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
Xerox 4500 PS TRを既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はXerox 4500 PS TRの不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、Xerox 4500 PS TRに関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちXerox 4500 PS TRデバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。