XeroxメーカーM20/M20iの使用説明書/サービス説明書
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CopyCentre C20 Wor kC en t re M 2 0 /M 20 i User Guide 604E071 10.
Prepared by: The Document Company Xerox GKLS European Operations Bessemer Road Welwyn Garden City Hertfordshire AL7 1HE ENGLAND © 2004 by Xerox Corporation.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page i T able of Content s 1 Welcome ........................................................ .............. ...........1-1 Introduction ................ ................. ...........
Page ii Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Compatible Features .............. .......................... .......................... ............. 3-17 4 Paper and Other Media ... .......................................
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page iii Clear Memory ................. ... ... ... .... ... ... .......................... ... ... .... ... ................ 9-24 Maintenance Tools ................. ................
Page iv Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 1-1 1 W elcome Thank you for choosing the Xerox CopyCentre C20, WorkCentre M20 or WorkCentre M20i . These products have been designed for ease of use, but to use your machine to it s fullest potential take some time to read the User Guide .
Page 1-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Welcome Introduction The Xerox CopyCe ntre C20, WorkCentre M20 or WorkCentre M20i are a family of digital devices capable of being used for copying, printi ng, faxing, scanning and e-mail .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 1-3 Welcome About This Guide Throughout this User Guide some terms a re used interchangeably: ! Paper is synonymous with media. ! Document is synonymous with original. ! Xerox CopyCentre C20, WorkCe ntre M20 or WorkCentre M20i is synonymous with the machine.
Page 1-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Welcome Related Information Sources Information avail abl e for the product s consists of: -T h i s User Guide -T h e Quick Start Guid e -T h e Quick Install Sheets -T h e System Administration Guide - The Xerox website http://www.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 1-5 Welcome Customer Support If you need assistance during or after product installation, please visit the Xerox website for online solutions and support: http://www .
Page 1-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Welcome Safety Y our Xerox product and suppl ies have been designed and tested to meet strict safety requirements. These include Safety Agency appro val, and compliance to est ablished environmental standards.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 1-7 Welcome Do not use aerosol cleaners. Follo w the instructions in this User Guide for proper cleaning methods. Never use supplies or cleaning materials for purp oses other than those for which they were intended.
Page 1-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Welcome Safety Standards EUROPE This XEROX product is certified by the foll owing Agency usin g the Safety S tandards listed. Agency: TUV Rheinland S tandard: IEC60950 3rd Edition Amendments A1, A2, A3, A4 and A1 1.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 1-9 Welcome Regulatory Information The CE marking applied to this product symb olizes Xerox Limited Declaration of Conformity .
Page 1-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Welcome W ARNING: Shielde d cab les must be used with this eq uipment to maintain compliance with Council Directive 89/336/EEC.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 1-1 1 Welcome The Electricity at Work Regulations - UK ONLY The Electricity at Work Regulation 1989 came into force in England and W ales on 1 April 1 990.
Page 1-12 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Welcome QUESTION: Is the XEROX equipment in my premises sa fe? ANSWER: All XEROX equipment supplied by XEROX Limited and thei r authorized distributors conforms to all relevant safety l egislation and standards.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 1-13 Welcome In the event of any defect being noted, the XER OX equipment will be switched off and disconnected from the sup ply until the defect ha s been corrected. Y ou will be advise d of such action to enable such defects to be corrected.
Page 1-14 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Welcome Regulations - Europe Certification to 1999 /5/EC Radio Equipment & Telecommunications Terminal Equipment Direc.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 1-15 Welcome Regulations - USA Fax Send Header Requirements The T elephone Consumer Protec ti on Act of 1991 makes it unlawful .
Page 1-16 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Welcome The Ringer Equivalence Number (or REN) is used to determine the number of devi ces that may be connected to a telephone li ne. Excessive RENs on a telephone line may result in the devices not ringing in respon se to an incoming call .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 1-17 Welcome Regulations - Canada This product meets the applicable Indus try C anada technical specifications. 'The Ringer Equivalence Number (REN) is an indi cati on of the maximum number of devices allowed to be connected to a telephone interfac e.
Page 1-18 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Welcome Environment al Compliance Energy Star ® XEROX Corporation designed this product to co mply with the guidelines of the ENERGY ST AR ® program of the Environ m ental Protection Agen cy .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 2-1 2 Getting S t arted Before you start to use your ma chine, there a re a number of tasks to perform. Using the in structions provided in this chapter , unpack and setup your machine r eady for use.
Page 2-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Started Unp acking " To scan or copy a document, the switch must be in the unlock position. If the machine is not being used for a long period of time, or being moved, push the switch to the lock position ( ).
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 2-3 Getting Star ted " The appearance of the power cord and the telephone line cord may vary according to Country.
Page 2-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Started Machine Overview Models and Options CopyCentre C20 WorkCentre M20 WorkCentre M20i Docume nt Feeder S tandar.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 2-5 Getting Star ted Component Location Front View: NOTE: The components on each model vary , this picture repr esents the WorkCentre M20i with the optional Paper T ray 2.
Page 2-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Started Rear View: NOTE: The components on each model vary , this picture repr esents the WorkCentre M20i, standard configuration.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 2-7 Getting Star ted Control Panel Overview ITEM DESCRIPTION Alphabet Keyboard Use to enter alpha and symbol characters for the E-mail and Fax functions. Lighten/Dark en Use to adjust the contrast le vel to improve output quality .
Page 2-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Started Navigation Keys Use to scroll through the menu items and the options ava ilab le for each menu item . Paper Supply Use to select a paper type and source. Each press of the Paper Supply ke y changes the selection.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 2-9 Getting Star ted Interrupt Use to interrupt the current copy job to run a more urgent job . Sta r t Use to activate a job. Sto p Use to stop an operation at any time. Clear/Clear All (AC) Press once to clear a current entry e.
Page 2-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Started Inst alling Drum and T oner Cartridges 1 ! Pull the release latch to open the side cover . CAUTION: Ensure the side cover is always op en befo re opening the front cover .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-1 1 Getting Star ted " Xerox has included a Starter Toner Cartridge. Purchased replacement toner cartridges will yield approximately two times the number of copies. " When the drum or toner cartridge need to be replaced a message displays.
Page 2-12 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Started Making Connections Document Feeder Telephone Line (WorkCentre M20i only) " You should use the telephone line cord which is supplied with your machine.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-13 Getting Star ted USB or Parallel Port Cable (WorkCentre M20 and M20i only) # Only connect one of the above cables. If you ar e using a USB cable, you must be running Windows 95, 98, Me, 2000, XP or NT 4.
Page 2-14 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Started Powering On the Machine 1 ! Connect the AC Power Cord to the machine and a power outlet. The power cord must be plugged into a grounded power socket. 2 ! Press the ON/OFF switch to the ON ( I ) position.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-15 Getting Star ted Loading Paper " An additional Paper Tray is available as an option. The instructions for loadi ng both paper trays are the same. 1 ! Pull open the Paper T ra y .
Page 2-16 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Started " If you experience problems with paper feed, turn the paper around and if the problem continues, use the Bypass Tray. 4 ! Fan the paper and i nsert it into the tray .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-17 Getting Star ted " When printing from your PC, ensure you select the Paper Source and the correct paper size from your software application. # Refer to “Machine Setup” starting on page 2-19 to set the correct size for the Paper T ray .
Page 2-18 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Started Help List The Help List contains informa tion about the features and settings availabl e on your machine. It is helpful to print the list to use as a reference tool when performing Machine Setup tasks.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-19 Getting Star ted Machine Setup Use the following instruction s to customiz e your machine to meet your individual requirements. ! Press [Menu/Exit] to exit each menu level and return to standby mode.
Page 2-20 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Started Machine Setup Options OPTION SETTINGS DESCRIPTION T ray 1 Size L TR / A4 / LGL / F olio Use to set the default p aper size for T ra y 1. Paper Size options are Letter , A4, Legal (216 x 356 mm / 8.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-21 Getting Star ted Key Sound On Set to On to enable a sound when any key is pressed. Off Speaker Control On The speaker can be set to On , Off or Comm . Comm allows th e speaker to remain on until the remote machine answers.
Page 2-22 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Started Clock Mode 12 hour The machine can be configured to display time using either a 12-hour or 24-hour forma t. 24 hour T oner Save On If On , the machine produces a lower quality output to reduce toner consumption.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-23 Getting Star ted Inst alling Sof tware There are four drivers provided: -P C L 5 - PostScript - T wain - ControlCentre The installation procedure is the same for all of th em.
Page 2-24 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Started Driver Installation Before direct printing, dire ct scannin g or using ControlCentre through th e Parallel Port or the USB port, you will need to install a driver .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-25 Getting Star ted The selection will be confirmed . ! Select [Continue] to confirm your choice and install the driver . The installation will continue by transferring a number of files.
Page 2-26 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Started Workstation Setup Y ou will need to con figure the printer drivers.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 2-27 Getting Star ted # This window will have a different appearance according to th e operating system of the workstation and the type of driver installed. The window displayed is for a Windows XP operating system.
Page 2-28 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Getting Started Test Print or Scan T o ensure the Xerox WorkCentre M20 or M20i has been installed correctly a test print or scan should be submitted from the Workstation . Test Print Perform the following steps: ! Open a document on the Workstation .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 3-1 3C o p y Digital copying is avai lable as standard on the Xerox CopyCentre C20 , WorkCentre M20 and WorkCentre M20i . ! Copying Procedure . . . . . . . . . . . . . . . . . .
Page 3-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Copy Copying Procedure Select Copy Mode Select the Paper Supply " For instructions on loading media, refer to “Loading Paper” on page 4- 2. For full media specifications refer to “Media Specifications” on page 12-7.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 3-3 Copy # When copying onto a paper size smaller than A4/ Letter , the printed image may be offset and not reproduce correctly , eve n when Auto Fit is selected. Load the Orig inals Document Feeder: ! Up to 50 sheets of 80 g/m 2 (20lb b ond) paper can be loaded.
Page 3-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Copy Document Glass: " When using the Document Glass, ensure there are no documents in the Document Feeder. Leaving the Document Feeder open while scanning will affect the image quality and toner consumption.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 3-5 Copy Enter the Quantity " The maximum copy quantity is 999. " You can cancel a copy job while it is copying by pressing the [Stop] key twice. Press Start 5 Numeric Keypad Clear/Clear All ! Use the Numeric Keypad to enter the number of copies required.
Page 3-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Copy Basic Copy Features There are seven basic Copy features available. These features can be selected using the feature keys located on the Control Panel .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 3-7 Copy Clone Use to print multiple images on a single sheet of paper . The number of images produced is determined au tomatically based on the original image size. " Only available using the Document Glass, ensure the Document Feeder is empty.
Page 3-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Copy 2-1 Sided Short Use when original s are printed on both sides in the "head to toe" layout, and 1 sided copies are required. ! 2-2 Sided Use for originals that are printed on 2 sides and 2 Sided copies are required.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 3-9 Copy Paper Supply " Use to select the paper source. Sta t us Map The St atus Map identifies which paper tray is selected, when a paper tray is empty and when an error occurs.
Page 3-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Copy S pecial Copy Features The special Cop y features available can be accessed by pressing the Men u/Exit key and then selecting Copy Features on the display . Feature Description FEATURE OPTIONS T O SELECT ID Card Copy " Use to copy both sides of an ID document e.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 3-1 1 Copy Edge Erase " Use to ’clean up’ the edges of an original e.g. if it is frayed or has hole punch or staple marks. Off Use to de-activate the feature. ! Press [Menu/Exit].
Page 3-12 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Copy Book Copy " Use when copying bound documents. If the document is too thick, lift the cover until its hinges are caught by the stopper and then close the cover. Off Use to de-activate the feature.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 3-13 Copy T r ansp arencies " Use to create a single set of transparencies with blank or printed separators. Off Use to de-activate the feature. ! Press [Menu/Exit]. ! Using the Navigation Keys select [Copy Features] and press [Enter].
Page 3-14 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Copy Using Interrupt The Interrupt button is used to temporarily paus e the job which is currently being co pied in order to run a more urgent job.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 3-15 Copy . Load the Orig inals Select the Interrupt Job Features " Only those features relevant to the machine configuration will be available. 3 ! Remove all staples and paper clips prior to loading.
Page 3-16 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Copy Enter the Quantity " The maximum copy quantity is 999. Press Start Resume Current Job 5 Numeric Keypad ! Use the Numeric Keypad to enter the number of copies required.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 3-17 Copy Comp atible Features The following table indicates which features are compatible with other features. It al so shows which input area can be used for a feature e.g. the Document Feeder or Document Glass .
Page 3-18 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Copy.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 4-1 4 Paper and Other Media There is one Paper T ray and a Bypass T ray as standard on the Xerox CopyCentre C20 , WorkCentre M20 and WorkCentre M20i . A second Paper T ray is available to purchase as an option.
Page 4-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Paper and Other Med ia Loading Paper Preparing Paper for Loading Before loading paper into the Paper T rays , fan the edges. This procedure se parates any sheets of paper that are stuck together an d reduces the possibility of paper jams.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 4-3 Paper and Other Media " If you experience problems with paper feed, turn the paper around and if the problem continues, use the Bypass Tray. 3 ! Adjust the rear paper guide to the required paper length.
Page 4-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Paper and Other Med ia " When printing from your PC, ensure you select the Paper Source and the correct paper size from your software application. # Use the instructions “Setting the Paper Size” on p a ge 4-8 to set the cor rect size for the Paper Tr a y.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 4-5 Paper and Other Media Using the Bypass Tray The Bypass T ray is located on the right side of your machin e. It can be closed when not in use, making the product more compact.
Page 4-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Paper and Other Med ia Loading the Byp ass Tray " Remove any curl on postcards, envelopes, and labels before loading them into the Bypass Tray. " Hold transparencies by the edges and avoid touching the print side.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 4-7 Paper and Other Media # Use the instructions “Setting the Paper Size” on p a ge 4-8 to set the cor rect size for the Byp ass Tr a y. 5 ! To s e l e c t t h e Bypass T ray , press the [Paper Supply] key until the Bypass tray is lit on the St atus Map .
Page 4-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Paper and Other Med ia Setting the Paper Size After loading paper in the Paper T rays , you will need to set the default Paper Size . Use the following instructions to set the default Paper Size for each tray .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 4-9 Paper and Other Media Media S pecifications Media Sizes and Types The table below identifies the media sizes which can be used in the Paper T ray and Bypass Tr a y , and the cap acities which can be loaded.
Page 4-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Paper and Other Med ia Media Guidelines When selecting or loading paper , envelopes, or other special me dia pl ease adhere to these guidelines: ! Attempting to print on damp, curled, wrinkled, or torn paper can cause paper jams an d poor print quality .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 4-1 1 Paper and Other Media ! V erify that your labels’ adhesive material can tolerate fusing temperature of 200 o C (392 o F) for 0.1 second. ! Ensure that there is no exposed adhesive mate rial between labels.
Page 4-12 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Paper and Other Med ia.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 5-1 5E - m a i l The E-mail function is availabl e as standard on the Xerox WorkCentre M20i and as an option on the Xerox WorkCentre M20 . ! Sending an E-mail . . . . . . . . . .
Page 5-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide E-mail Sending an E-mail The E-mail function allows you to send your documents as an E-m ail messag e without going to a PC. The document is sent to the recipient’s E-mail box as an attachment.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 5-3 E-mail Document Glass: " When using the Document Glass, ensure there are no documents in the Document Feeder. Leaving the Document Feeder open while scanning will affect the image quality.
Page 5-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide E-mail Enter the Sender’s Name " The Global Address Book displays addresses retrieved from the system server. For more information about the Global Address Book, refer to “Using the Global Address Book” on page 5- 13.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 5-5 E-mail Entering Multiple Recipients Send to Myself Review Addresses 5 Another Address? [Done] After entering the first recipient, Another Address? displays. ! Select [Add] to add another address or [Done] to continue.
Page 5-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide E-mail Enter a Mail Subject Select a File Type Press Start 8 Mail Subject displays. ! Enter a subject for the mailnote using the Alphabet Keyboard . ! Press [Enter]. Mail Subject: 9 Select File T ype displays.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 5-7 E-mail Basic E-mail Features There are four basic E-mail features availabl e. These feat ures can be selected using the feature keys located on the Contro l Panel . Feature Description FEATURE OPTIONS INSTRUCTIONS 2 Sided " Select if your originals are2 Sided.
Page 5-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide E-mail Resolution " Use to increase sharpness and clarity. 100 dpi Scans using a resolution of 100 x 100 dots per inch (dpi). Produces a lower quality image which can be processed quickly .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 5-9 E-mail S pecial E-mail Features The special E-mail featu res available can be accessed by pressing the Menu/Exit key and then selecting E-mail Fe atu res on the display .
Page 5-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide E-mail Edit Use to edit an existing Group. ! Press [Menu/Exit]. Select [E-mail Fe atures] and press [Enter]. ! Select [Group Mail] and press [Enter]. ! Select [Edit] or [Delet e] and press [Enter].
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 5-1 1 E-mail Local Address Book " You can store frequently used E-mail addresses in the machine’s memory, in the Local Address Book. New Use to add entries to the Local Address book.
Page 5-12 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide E-mail Print Address Book " Use this feature to print a list of individual, group or all E-mails stored in the Local Address book. Individual Address Use to print a list of individual E-mail addresses.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 5-13 E-mail Using the Global Address Book The Global Address Book has to be set up to retrieve E-mail address from a LDAP . The G lobal Address Book works in a similar way to the L ocal Address Book , except you cannot add, edit or delete users.
Page 5-14 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide E-mail.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 6-1 6F a x The Fax function is availabl e as standard on the Xerox WorkCentre M20i . ! Faxing Procedure . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 ! Dialing Methods .
Page 6-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Fax Faxing Procedure Load the Orig inals Document Feeder: ! Up to 50 sheets of 80 g/m 2 (20lb b ond) paper can be loaded. Weight ranges from 45 - 105 g/m 2 (12.5 - 28lb). Sizes range from B5 to Leg al ( 7” x 10” to 8.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 6-3 Fax Document Glass: " Ensure no documents are loaded in the Document Feeder when using the Document Glass. Leaving the Document Feeder open while scanning will affect the image quality and toner consumption.
Page 6-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Fax Select the Fax Features " For more information about the available Fax features, refer to “Basic Fax Features” on page 6-8, and “Special Fax Features” on page 6-10.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 6-5 Fax Press Start Job Status 5 ! Press [S tart] to begin the Fax job. ! If the display shows [Scan Another?] and another original requires scanning, load the next original and select [Y es].
Page 6-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Fax Dialing Methods There are several methods which can be used to enter a fax number or a group of fax number . The following table identifies and explains all the dia ling methods available.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 6-7 Fax Manual group di aling " Use to manually program a broadcast send to multiple destinations. ! Load the originals and select [Fax]. ! Press [Manual Group]. The display requests a destination fa x number.
Page 6-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Fax Basic Fax Features There are five basic Fax features available. These features can be sele cted using the feature keys located on the Control Panel .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 6-9 Fax Original T ype " Use to select the type of document being scanned. T ext Use for documents containing mostly text. ! Press [Fax]. ! Press [Original T yp e]. ! Using the Navigation Keys , select the option required and press [Enter].
Page 6-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Fax S pecial Fax Features The special Fax features available can be accessed by pressing the Me nu/Exit key and then selecting Fax Features on the display . Feature Description FEATURE OPTIONS INSTRUCTIONS T oll Save " Use to set a low rate period for sending faxes.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 6-1 1 Fax Memory Fax " Use to send a fax from memory. No. Used to enter the fax phone number fo r the remote machine. ! Press [Menu/Exit]. ! Using the Navigation Keys select [Fax Features] and press [Enter].
Page 6-12 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Fax Priority Fax " Use this option to send your fax ahead of reserved operations. ! Press [Menu/Exit]. ! Using the Navigation Keys select [Fax Features] and press [Enter].
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 6-13 Fax Delay RX Poll Use to retrieve a document from a remote fax machine at a specified time. ! Press [Menu/Exit]. ! Using the Navigation Keys select [Fax Features] and press [Enter].
Page 6-14 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Fax Mailbox This feature allows you to st ore a document in a mailbox, delete a document from a mailbox, print a document from a mailbox and to poll a mailbox. Mailboxes are setup by the System Administrator .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 6-15 Fax Printing Mailbox Contents 1 ! Press the [Menu/Exit] key . ! Using the Navigation Keys select [Mailbox] and press [Enter]. Enter Menu/Exit 2 ! Select [Print] and press [Enter] Mailbox [Print] 3 ! Enter the box numb e r for th e mailbox and press [Enter].
Page 6-16 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Fax Deleting Mailbox Contents 1 ! Press the [Menu/Exit] key . ! Using the Navi gation Keys select [Mailbox] and press [Enter]. Enter Menu/Exit 2 ! Select [Delete] and press [Enter] Mailbox [Delete] 3 ! Enter the box numb e r for th e mailbox and press [Enter].
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 6-17 Fax Polling from a Mailbox 1 ! Press the [Menu/Exit] key . ! Using the Navigation Keys select [Mailbox] and press [Enter]. Enter Menu/Exit 2 ! Select [Poll From] and press [Enter ] Mailbox [Poll From] 3 ! Enter the box number to be polled and press [Enter].
Page 6-18 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Fax Sending to a Mailbox 1 ! Press the [Menu/Exit] key . ! Using the Navi gation Keys select [Mailbox] and press [Enter].
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 6-19 Fax Fax Setup Options Changing the Fax Setup Options ! Press [Menu/Exit] to exit each menu level and return to standby mode. 1 ! Press the [Machine S tatus] key . Enter Machine Sta tu s 2 ! Using the Navi gation Keys select [Fax Setup] and press [Enter].
Page 6-20 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Fax Fax Setup Options The following table lists all the Fax Setup options available and provides a instructions for customizing each setting. In structions for accessing the Fax Set u p options are provided on pag e 6-19 .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 6-21 Fax Speed Dials New ! Enter a speed dial number using the Numeric Keypad and then press [Enter]. If a number is already stored in the location a message displays. Enter a different Speed Dial number .
Page 6-22 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Fax Group Dials New ! Enter a Group number between 1 and 200 using the Numeric Keypad and then press [Enter]. If a number is already stored in the location a message displays.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 6-23 Fax Auto Reduction On Use to activate the machine perfo rming an automatic reduction for o ver-sized fax jobs. Off Use to de-activate the automatic reduction. Over-sized jobs are printed on two pages.
Page 6-24 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Fax Dial Mode To n e Selects the default dial mode. Pulse.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 7-1 7P r i n t Direct Printing using a USB or Parallel Port connection is available as st andard on the Xerox WorkCentre M20 and as an option on the Xerox WorkCentre M20i .
Page 7-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Print Printing a Document The Xerox WorkCentre M20 and M2 0i supports printing from these operating systems: - Windows XP - Window s 20 00 - Windows NT V4.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 7-3 Print Printer Settings Most Windows software applicatio ns allow you to make changes to the printer settings. This includes settings th at determine how a print job looks such as p aper size, paper orientation, and margins.
Page 7-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Print Windows XP ! Select File > Print > Properties from within any Windows application. ! Select Xerox WC M20 Series printer from the Printers and Faxes fold er , click the right mouse button, then select Printing Preferen ces from the drop-down list.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 7-5 Print PCL Driver When the Printer Properties are displayed, the print job settings can be reviewed and changed.
Page 7-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Print Layout Tab Portrait Use to print across the width of the page, letter style. Rotate 180 Degrees Use to rotate the images 180 degrees. Landscap e Use to print across the length of the page, spreadsheet style.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 7-7 Print Paper Tab Print Quantity Use to select the number of prints required. Ty pe Use to select the type of paper required. Size Use to select the size of paper required from the drop down menu.
Page 7-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Print Image Options Tab Image Quality Use to select the Image Quality setting to apply to the job. The options available depend on the resolution selected. Print Quality Mode Use to select the print resolution.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 7-9 Print Output Options Tab Use Print Fonts If this option is selected the fonts which are resident on the printer will be used for the job. Print Order Use to select a sequence for your print job.
Page 7-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Print Watermark Tab Add, Update and Delete Use these options to create new Watermarks, edit W atermarks or Delete a Wa te rm a rk . Current Watermarks W atermarks are background images which print on each page.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 7-1 1 Print About Tab The About T ab provides information about the prin ter driver . It provides the program version number and copyright information relating to the prin ter driver .
Page 7-12 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Print PostScript Driver When the Printer Properties are displayed, the print job settings can be reviewed and changed.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 7-13 Print Layout Tab Portrait Use to print across the width of the page, letter style. Rotated Landscape Use if the image requires rotating to landscape format. Landscap e Use to print across the length of the page, spreadsheet style.
Page 7-14 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Print Paper / Quality Tab Paper Source Use to select the paper source for the print job from the drop down menu.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 8-1 8 Scan Direct Scanning using a USB or Parallel Port connection is available as st andard on the Xerox WorkCentre M20 and WorkCentre M20i. A color scanner is pr ovided as st andard.
Page 8-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Scan TW AIN Scanner Program The Xerox WorkCentre M20 and M2 0i TWAIN Scanner program is used to scan images, graphics, photographs, and prin ted text . Documents can be fed from the Document Feeder or placed on the Document Glass .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 8-3 Scan Scanning Procedure Open the Image Editing Application " For instructions on loading media, refer to “Loading Paper” on page 4- 2. For full media specifications refer to “Media Specifications” on page 12-7.
Page 8-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Scan " When using the Document Glass, ensure there are no documents in the Document Feeder. Leaving the Document Feeder open while scanning will affect the image quality.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 8-5 Scan Select Preview Select Scan Save the Image 4 ! Select the Preview option on th e TW AIN driver window . The image appears on the screen. This gives you the opportunity to select the specific area you wish to scan.
Page 8-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Scan.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 9-1 9 Machine Administration The Xerox CopyCentre C20, WorkC entre M20 or WorkCentre M20i can be customised to meet individual requirement s. ! Machine Setup . . . . . . . . . .
Page 9-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Machine Administration Machine Setup Use the following instruction s to customiz e your machine to meet your individual requirements. ! Press [Menu/Exit] to exit each menu level and return to standby mode.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 9-3 Machine Administration Machine Setup Options OPTION SETTINGS DESCRIPTION T ray 1 Size L TR / A4 / LGL / F olio Use to set the default p aper size for T ra y 1. Paper Size options are Letter , A4, Legal (216 x 356 mm / 8.
Page 9-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Machine Administration Key Sound On Set to On to enable a sound when any key is pressed. Off Speaker Control On The speaker can be set to On , Off or Comm . Comm allows th e speaker to remain on until the remote machine answers.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 9-5 Machine Administration Clock Mode 12 hour The machine can be configured to display time using either a 12-hour or 24-hour forma t. 24 hour T oner Save On If On , the machine produces a lower quality output to reduce toner consumption.
Page 9-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Machine Administration Report s V a rious Reports are available to assist in confirming an d monitoring machine activity . Reports can be set up to include specific information, or to print automati cally .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 9-7 Machine Administration Printing Reports Use the following instructions to print a report. 1 ! Press the [Machine S tatus] key . Enter Machine Sta tu s 2 ! Using the Navi gation Keys select [Reports] and press [Enter].
Page 9-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Machine Administration ControlCentre ControlCentre is software available for the WorkCentre M20i which enab les Fax options and features to be setup and viewed remotely using a PC.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 9-9 Machine Administration Using ControlCentre The ControlCentre software provides five tabs: - Settings - Advanced - Phoneboo.
Page 9-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Machine Administration Settings Tab Click on the [Settings] tab to configure Fax settings. Advanced Tab Click on the [Advanced] tab to change the Machine Setup options appl icabl e to Fax .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 9-1 1 Machine Administration Phonebook Tab Click on the [Phonebook] tab to create and edit phonebo ok entries for use with Fax .
Page 9-12 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Machine Administration Information Tab Click on the [Information] tab to view the software version information and various counters. The counters show how many scans and prints have been made, and ho w many jams have occurred on the machine.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 9-13 Machine Administration Printer Tab Click on the [Printer] tab to set default print o ptions.
Page 9-14 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Machine Administration Flash Font and Macro Tab Flash PCL fonts and macros may be sup plied on a CD or downloaded from the interne t. Use this tab to install flash PCL fonts and ma cros on the Xerox WorkCentre M20 or M20i .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 9-15 Machine Administration Dep artment Codes Department Codes allow the Administrator to restrict usage and record usage data for specified departments. Creating Departments 1 ! Press the [Machine S tatus] key .
Page 9-16 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Machine Administration Printing Department Data This setting is used to print two reports, a Department Code report and a Department Journal . 4 ! Select [Set] using the Navigation Keys and press [Enter].
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 9-17 Machine Administration 3 ! Select [Department] using the Navigation Keys and press [Enter ]. ! Enter the Master Access Code . # The first time that you access Department, you will be prompted to enter a master access code then re-enter it to confirm the code.
Page 9-18 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Machine Administration Managing Departments This setting is used to enab le or disable Department Mode and to clear Department dat a and codes. 1 ! Press the [Machine S tatus] key .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 9-19 Machine Administration 5 ! Select [Department Mode] using the Navigation Keys and pre ss [Enter ]. ! T o enable Department Mode , select [On] and press [Enter]. Management [Department Mode] 6 ! Select [Clear Department] using the Navigation Keys and pre ss [Enter ].
Page 9-20 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Machine Administration Changing the Master Code 1 ! Press the [Machine S tatus] key . 2 ! Using the Navi gation Keys select [System Admin T ools] and press [Enter ]. ! If the System Admin T ools have already been passcode protected, type in the password and press [Enter].
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 9-21 Machine Administration 5 ! T o change the Master Code, select [Change] and press [Enter ]. Enter the new Master Code. ! To r e m o v e t h e Master Cod e , select [Delete] and press [Enter].
Page 9-22 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Machine Administration Passcode Protection System Administration functions can be restrict ed to individ ual use rs by requiring that a passcode be entered before access to the functions can be granted.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 9-23 Machine Administration Change the Passcode This procedure is used to change an existing passcode or to enter a passcode after Passcode Protect has been en abled. 1 ! Press the [Machine S tatus] key .
Page 9-24 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Machine Administration Clear Memory This tool is provided to let you clear the data from selected areas of memory .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 9-25 Machine Administration Maintenance T ools A number of maintenance tools are provided in System Admin T ools: - Serial Numb.
Page 9-26 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Machine Administration 3 ! Select [Maintenance] and press [Enter ]. ! Select [Serial Number] and p ress [Enter ]. The serial number of the Xerox WorkCentre M20 or M20i is displayed.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 9-27 Machine Administration Notify Toner Low If the Notify T oner option is set to On , when the toner cartrid ge nee ds to be replaced, the machine automatically send s a fax to the service company or the dealer to notify them that the machine requires a new ton er cartridge.
Page 9-28 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Machine Administration New Drum This function is used to reset the drum coun te r af ter the drum has been replaced. 1 ! Press the [Machine S tatus] key . 2 ! Using the Navi gation Keys select [System Admin T ools] and press [Enter ].
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 9-29 Machine Administration Clean Drum If streaks or spots appear on the prints, the drum cartrid ge may require cleaning. Ensure that paper is loaded prior to selecting this option.
Page 9-30 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Machine Administration Billing Counters Billing can display the contents of a number o f counters used in the WorkCentre M20i . These counters are: - T otal Impressions - the total number of prints produced by the machine.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 9-31 Machine Administration Enabling or Disabling Auxiliary Access Auxiliary Access allows a foreign interfa ce board to be recognized. Use these instructions to enable or disa ble Auxiliary Access : 1 ! Press the [Machine S tatus] key .
Page 9-32 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Machine Administration.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 10-1 10 Maintenance Performing the maintenance ta sks enables your machine to continue running at optimum pe rformance. Instructions are provided in this chapter for a ll the maintenance t asks required.
Page 10-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Maintenance Cleaning Cleaning the Document Glass an d Constant Velocity Tran sport (CVT) Glass Keeping the Document Glass clean helps ensure the best po ssible output.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 10-3 Maintenance Control Panel and LCD Regular cleaning keeps the Control Panel and LCD free from dust and dirt. T o remove finger prints and smudges, clean the Control Panel and LCD screen with a soft, lint-free cloth, lightly dampened with water .
Page 10-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Maintenance Ordering Supplies The T o ner Cartridge and the Drum Cartridge are available as customer replaceable units.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 10-5 Maintenance Customer Replaceable Unit s Toner Cartridge Expected Cartridge Life The life of the toner ca rtridge depends on the amoun t of toner used in each printed job.
Page 10-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Maintenance " If the toner gets on clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into fabric. 2 ! Open the front cover . 3 ! T urn the cartridge locki ng lever upwards to release the toner cartridge.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 10-7 Maintenance Setting the Product to Send Toner Low In formation If the Notify T oner menu option is set t o On , when the .
Page 10-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Maintenance Drum Cartridge The Drum Cartridge requires replacement when the drum life warning is displayed, after approximately 18,000 co pie s. If streaks or spots are being experienced on the prints there is an opti on for cleaning the drum.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 10-9 Maintenance " The toner cartridge must be removed to replace the drum cartridge. 3 ! T urn the cartridge locki ng lever upwards to release the toner cartridge. 4 ! Pull out the used drum cartridge.
Page 10-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Maintenance # If the counter is not reset, ‘Drum Warning’ may appear before the new drum r eaches it s maximum life. T o reset the counter manually re fer to the “Maintenance T ools” o n p age 9-25.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 1 1-1 1 1 T roubleshooting If a problem occurs on your machine, the in structions in this chapter will enable you to identify and clear the fault, or locate further assist ance.
Page 1 1-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Troubles hooting General A variety of situations can affe ct the quality of the output. For optimal p erformanc e, ensure the following guide lines are followed: ! Do not position the machine in direct sunlight or near a heat source such as a radiator .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 1 1-3 Troubleshooting Fault Clearance When a fault occurs, check the S tatus Map on the Control Panel .
Page 1 1-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Troubles hooting Exit Misfeed 2 ! Pull the document gently to the right and out of the Document Feeder . ! Close the Docu ment Feeder top cover . ! Feed the documents back into the Document Feede r .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 1 1-5 Troubleshooting Roller Misfeed 1 ! Open the Document Feede r . ! T urn the release knob to enab le easy removal of the misfed document from the exit area. Carefully p ull the docume nt to the right using both hands.
Page 1 1-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Troubles hooting Paper Jams If paper jams occur , ‘Paper Jam’ a ppears on the display and the Paper Jam or Paper T ray LED on the St atus Map will flash to indicate the problem area.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 1 1-7 Troubleshooting Paper Exit Area If the paper is jammed i n the exit area, ’Paper Jam 2 ’ appears on the display .
Page 1 1-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Troubles hooting 3 ! Tu rn t he Jam Remove Lever in the direction of the arro w to move the paper to the exit area. ! Gently pull the paper out through the exit area. 4 ! Push the Fuser Lever up.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 1 1-9 Troubleshooting 2 Sided Jam If a paper jam occurs in the 2 Sided module, ’Duplex Jam’ appea rs on the di splay and the Paper Jam LED on the St atus Map will flash.
Page 1 1-10 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Troubles hooting Customer Support If a fault cannot be resolved by following t he LCD instructions, check the trou bleshooting tables in the next section - they may help to solve the problem quickly .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 1 1-1 1 Troubleshooting LCD Error Messages If an abnormal condition arises in the machine or an inco rrect operation is performed, a message indicating the n ature of the error is displayed.
Page 1 1-12 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Troubles hooting Non-Xerox T oner Cart Y ou have used an unauthorized toner cartridge. Y ou mu st use a Xerox app roved cartridge. Operation Not Assigned The machine has no job to handle.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 1 1 -13 Troubleshooting No. Not Assigned The speed dial location has no number assigned. No Paper The recording paper in the paper tray has run out. Load the recording paper in the paper tray .
Page 1 1-14 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Troubles hooting Problem and Solutions Chart s The following chart lists some conditions t hat may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 1 1 -15 Troubleshooting Printing Problems Frequent copy pape r jams Fan the st ack of paper , then tu rn it over in the tray . Rep lace p aper in paper tray with a fresh supp ly .
Page 1 1-16 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Troubles hooting Half of the page is blank T he page layout is too complex. Reduce the resolution setting from 600 dpi to 300 dpi. Install more RAM in the computer . The page orientation may be incorrect.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 1 1 -17 Troubleshooting E-mail Problems Missing characters The paper may be too damp. T ry printing with a different batch of paper . Do not open packages of paper until necessary so that the paper does not absorb too much moisture from the air .
Page 1 1-18 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Troubles hooting SMTP Server CONN. Failure SMTP server connection failure. Invalid Server or Port No. Wrong SMTP server or port number . SMTP DNS CONN. Failure. DNS connection failure.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 1 1 -19 Troubleshooting Faxing Problems Solution Chart Invalid Email ID Displaye d when the E- mail ID is invalid Ensure the E.
Page 1 1-20 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Troubles hooting Originals cannot be received even if [St art] is presse d Ensure the bell rings b efore picking up the handset. Ensure the handset is not replaced before pressing [St art].
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 12-1 6 12 S pecifications Use this chapter to identify the sp ecifications for each function of your machine. ! Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . .
Page 12-2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Specifications Introduction The Xerox CopyCe ntre C20, WorkCentre M20 and WorkCentre M20i adhere to strict specifications , approvals an d certifications.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 12-3 Specifications Printer S pecifications ITEM DESCRIPTION Emulation PCL6 Resolution T rue 600 x 600 dpi, 1200 dpi class Printing speed 20 ppm for A4 / 21 ppm for Letter Effective printing width 208 mm (8.
Page 12-4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Specifications Fax S pecifications ITEM DESCRIPTION Applicable line G3 PSTN (Public Switched T elephone Network) Communica.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 12-5 Specifications Scanner and Copier S pecifications ITEM DESCRIPTION Scanning metho d CCD, Flat-bed Copy speed 20 A4 / 21 Letter C opies Per Minute Scan speed 2.
Page 12-6 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Specifications General S pecifications ITEM DESCRIPTION Input p aper tray cap acity T ray 1 and T ray 2 (optional): 55 0 s.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i Use r Guide Page 12-7 Specifications Media S pecifications ITEM DESCRIPTION Paper types available Plain pa per, OHP film, Label, Envelope, Card, Pos tcard Paper Sizes Paper T ype W x L (mm) W x L (I nch) Letter 215.
Page 12-8 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Specifications ! B5 means JIS and ISO Transparency film thickness: 150 µm Paper Label thickness: 140 µm Input Source Sou.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page Index - 1 Index Index Numerics 2 Sided copy 3-7 E-mail 5-7 fax 6-8 A About this guide 1-3 Adding Paper 2-15 Administration Tool.
Page Index - 2 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Index Color Original 3-8 Covers 3-12 Create Booklet 3-13 Edge Erase 3-11 ID Card Copy 3-10 Lighten/Darken 3-6 Margin .
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page Index - 3 Index G General Problems 11-2 General Specification 12-6 Getting Started Copying Proc edure 3-2 Loading Paper 4-2 Sca.
Page Index - 4 Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Index Paper Supply Auto Tray Switching 2-8 , 3-2 , 3-9 , 4- 5 Bypass Tray 4-5 copy 3-9 Loading Paper 4-2 Paper Tray 4.
Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page Index - 5 Index Printer 12-3 Scanner and Copier 12-5 Specifications, Media 4-9 Start 3-5 , 3-16 , 5-6 , 6-5 Status Map Auto Tra.
デバイスXerox M20/M20iの購入後に（又は購入する前であっても）重要なポイントは、説明書をよく読むことです。その単純な理由はいくつかあります：
Xerox M20/M20iをまだ購入していないなら、この製品の基本情報を理解する良い機会です。まずは上にある説明書の最初のページをご覧ください。そこにはXerox M20/M20iの技術情報の概要が記載されているはずです。デバイスがあなたのニーズを満たすかどうかは、ここで確認しましょう。Xerox M20/M20iの取扱説明書の次のページをよく読むことにより、製品の全機能やその取り扱いに関する情報を知ることができます。Xerox M20/M20iで得られた情報は、きっとあなたの購入の決断を手助けしてくれることでしょう。
Xerox M20/M20iを既にお持ちだが、まだ読んでいない場合は、上記の理由によりそれを行うべきです。そうすることにより機能を適切に使用しているか、又はXerox M20/M20iの不適切な取り扱いによりその寿命を短くする危険を犯していないかどうかを知ることができます。
ですが、ユーザガイドが果たす重要な役割の一つは、Xerox M20/M20iに関する問題の解決を支援することです。そこにはほとんどの場合、トラブルシューティング、すなわちXerox M20/M20iデバイスで最もよく起こりうる故障・不良とそれらの対処法についてのアドバイスを見つけることができるはずです。たとえ問題を解決できなかった場合でも、説明書にはカスタマー・サービスセンター又は最寄りのサービスセンターへの問い合わせ先等、次の対処法についての指示があるはずです。
