Cisco SystemsメーカーOL-10984-01の使用説明書/サービス説明書
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xi User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 CONTENTS CHAPTER 1 Introducing Cisco Unified Personal Communicator 1-1 About Cisco Unified Personal Commu.
Contents xii User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Responding to Incoming Calls 2-8 Working With Conversatio ns In Progress 2-9 Entering Touc h-.
xiii User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Contents About Merging Calls 5-1 Merging Calls 5-2 Working With Conference Ca lls In Progress 5-3 CHAPT.
Contents xiv User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 CHAPTER 10 Troubleshooting 10-1 Installation Problems 10-2 Problems Logging In and Connecting.
CH A P T E R 1-1 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 1 Introducing Cisco Unified Personal Communicator This introducti on includes the follo w i.
Chapter 1 Introdu cing Ci sco Unified Personal Communicator About Cisco Unified Personal Communicator 1-2 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Key Features and Benefits • V iew real-t ime av ailability of other p eople who use Cisco Unified Personal Commu nicator.
1-3 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 1 Introducing Ci sco Unified Personal Communicator Setting Up Cisco Unifie d Personal Communicator distrib ute or use encryption. Impo rters, exporters, di stribut ors and users are responsible for compliance with U.
Chapter 1 Introdu cing Ci sco Unified Personal Communicator Setting Up Cisco Unified Personal Communicator 1-4 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Step 2 Obtain the disk image ( CiscoUnifi edPersonalCommunicator -K9.
1-5 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 1 Introducing Ci sco Unified Personal Communicator Setting Up Cisco Unifie d Personal Communicator Step 2 If necessary , set the camera as the def ault microphone: Ch oose System Pref ere nces > Sound , then click Input .
Chapter 1 Introdu cing Ci sco Unified Personal Communicator About Logging In 1-6 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Related Topics • Setting Up Cisco Unified Personal Communi cator , page 1-3 About Logging In Y ou must log in in order to use Ci sco Unifi ed Personal Communicator.
1-7 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 1 Introducing Ci sco Unified Personal Communicator About the Cisco Unifie d Personal Communicato.
Chapter 1 Introdu cing Ci sco Unified Personal Communicator About the Cisco Unified P ersonal Communicator Console 1-8 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.
1-9 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 1 Introducing Ci sco Unified Personal Communicator About the Cisco Unifie d Personal Communicator Console Changing the View of the Console and Its Panes Item Description 1 Menu bar 2 T itle bar wi th standard op erating system buttons.
Chapter 1 Introdu cing Ci sco Unified Personal Communicator About the Cisco Unified P ersonal Communicator Console 1-10 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Working With Items Listed in Panes Panes list people or co mmunications.
1-11 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 1 Introducing Ci sco Unified Personal Communicator Getting Documenta tion Getting Documentation The follo wing documentation is a vailable for this prod uct: Quick Start Guide http://www .
Chapter 1 Introdu cing Ci sco Unified Personal Communicator Uninstalling 1-12 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Uninstalling Procedure Step 1 Quit Cisco Unif ied Per sonal Communicator. Step 2 Move the follo wing ite ms to the trash: Step 3 Empty the trash.
CH A P T E R 2-1 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 2 Having Conversations This section includes the following topics: • About Con versations.
Chapter 2 Ha ving Conversations Starting Conversations 2-2 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 • Multiple con versation s on hold. • Multiple people in one con versa tion (a conference call.
2-3 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 2 H aving Conversations Starting Conv ersations Starting Conversations With People Listed in the Console If the person to call appears on an y list in your console, use one of the methods i n this section.
Chapter 2 Ha ving Conversations Starting Conversations 2-4 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Related Topics • Determining Callee Reachabil.
2-5 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 2 H aving Conversations Starting Conv ersations The reachability icon beside the name of a person in the contact list tells you the av ailability of the person.
Chapter 2 Ha ving Conversations Starting Conversations 2-6 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Identifying Preferred Contact Methods Every person i n your corporate director y has a preferred contact method.
2-7 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 2 H aving Conversations Starting Conv ersations • In the console, click the Open Dialer button.
Chapter 2 Ha ving Conversations Responding to Incoming Calls 2-8 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Procedure Step 1 Select the number to dial. Step 2 From the applic ation menu, choose Services > Dial With CiscoUPC .
2-9 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 2 H aving Conversations Working With Co nversations In Progress Working With Conversations In Pr.
Chapter 2 Ha ving Conversations Working With Co nversations In Prog ress 2-10 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.
2-11 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 2 H aving Conversations Working With Co nversations In Progress Showing or Hiding the Roster of Participants The roster lists audio and video participants in a con versat ion.
Chapter 2 Ha ving Conversations Working With Co nversations In Prog ress 2-12 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.
2-13 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 2 H aving Conversations Working With Co nversations In Progress Related Topics • Creating Conference Calls, page 5-1 Ending Conversations Note If you want to end a call on hold, retrieve the call first, then end it.
Chapter 2 Ha ving Conversations Working With Co nversations In Prog ress 2-14 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.
CH A P T E R 3-1 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 3 Using Video T opics about video i nclude: • Setting Up Y o ur Camera, pa ge 1-4 • Abo.
Chapter 3 Using Video Before You Use Video 3-2 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Y ou can vie w video images in con versations wit h any of .
3-3 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 3 Using Video Starting Video Conversatio ns Starting Video Conversations For general inform ation about video co n versations, se e the “ About V ideo Con versations” section on page 3-1 .
Chapter 3 Using Video Responding to Requests to Add Video to Conversations 3-4 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Procedure Step 1 Make sure you are ready to use vi deo. See the “Before Y ou U se V ideo” section on page 3-2 .
3-5 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 3 Using Video Removing Video from a Conve rsation A pulsating vide o icon in the con versation windo w indicates that your video image is b eing transmitte d.
Chapter 3 Using Video Removing Vid eo from a Conversation 3-6 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01.
CH A P T E R 4-1 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 4 Using Web Conferencing W eb conf erencing topics inclu de: • About W eb Conferenci ng, .
Chapter 4 Using Web Conferencing Adding Web Conferencing to Conversations 4-2 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Adding Web Conferencing to Conversations Procedure Step 1 Make su re you are set up to use w eb conferencing.
4-3 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 4 Using Web Conferencing Working With Web Conferencing Sessions In Progress Procedure Step 1 In the acti ve con versation window , click the E-mail In vite button.
Chapter 4 Using Web Conferencing Comparison with Cisco Un ified MeetingPlace Express Web Meetings 4-4 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.
4-5 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 4 Using Web Conferencing Comparison wit h Cisco Unified Mee tingPlace Express Web Mee tings • Y ou do not need to schedule th ese confer ences in adv ance.
Chapter 4 Using Web Conferencing Comparison with Cisco Un ified MeetingPlace Express Web Meetings 4-6 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.
CH A P T E R 5-1 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 5 Hosting Conference Calls Y ou can create conferenc e calls by mer ging con versations.
Chapter 5 Hostin g Conference Calls About Me rging Calls 5-2 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Note • The Merge b utton is activ e only when more t han one con versation is in progress, and only i n the con versation windo w of the acti ve co n ver sation.
5-3 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 5 H osting Conference Calls Working With Co nference Calls In Progress Working With Conference Calls In Progress Information ab out con versations applie s also to conference calls.
Chapter 5 Hostin g Conference Calls Working With Conf erence Calls In Progress 5-4 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.
CH A P T E R 6-1 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 6 Sending E-Mail Messages Use the procedures in the following ta ble to open a blank e-mail message addressed to the preferred e-mail address of the selected person.
Chapter 6 Send ing E-Mail Messages 6-2 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01.
CH A P T E R 7-1 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 7 Managing Contacts The follo wing topics describe ho w to manage your contact list: • Ab.
Chapter 7 Managing Contacts Working With Contacts 7-2 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 • Changing the V iew of the Console and Its Panes,.
7-3 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 7 Managing Contacts Working With Co ntacts Searching for Contacts Y ou can search your corporate directory for a contact tha t matches your criteria.
Chapter 7 Managing Contacts Working With Contacts 7-4 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Working With Search Results Accessing Contact Details All information in the Contact Details windo w except the nickname comes from the corporate directory .
7-5 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 7 Managing Contacts Working with Groups o f Contacts Deleting Contacts from the Contact List Note If a contact appears more than once in your console, you must de lete each instance separately .
Chapter 7 Managing Contacts Working with G roups of Contacts 7-6 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Adding Contacts to Groups The contact that you want to add must al ready exist in your corporate directory.
7-7 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 7 Managing Contacts Working with Groups o f Contacts Deleting Groups When you delete a group, contacts in the group are also deleted. Ho we ver , if the contact belongs to multi ple groups, only the one instance is deleted.
Chapter 7 Managing Contacts Working with G roups of Contacts 7-8 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01.
CH A P T E R 8-1 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 8 Working With Recent Communications Recent Communication s topics include: • About Recen.
Chapter 8 Working With Recent Communications Working With the Recent Co mmunications List and Its Entries 8-2 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.
8-3 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 8 Working With Recent Communications Working With the Recen t Co mmunications List and Its Entries About Recent Communications Items The follo wing information describes the items listed in the Recent Communications pane.
Chapter 8 Working With Recent Communications Accessing Voice Mail 8-4 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 • Items in bold ar e unread. Accessing Voice Mail Y ou can receive and listen to v oice-mail messages in Cisco Unified Personal Commu nicator.
8-5 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 8 Working With Recent Communications Accessing Voice M ail Listen to voice mail • Re wind to b.
Chapter 8 Working With Recent Communications Accessing Voice Mail 8-6 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01.
CH A P T E R 9-1 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 9 About Your Preferences and Status Preferences and status topics include: • V iewi ng Y .
Chapter 9 About Your Preferences and Status Specifying Pre ferences 9-2 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.
9-3 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 9 About Your Preferenc es and Status Specifying Prefe rences Step 2 Choose CiscoUPC > Prefer ences . Step 3 Click Accounts . Step 4 Click Account Inf ormation .
Chapter 9 About Your Preferences and Status Specifying Pre ferences 9-4 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.
9-5 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 9 About Your Preferenc es and Status Specifying Prefe rences • A utomatically log in using this pr of ile. In order to log in aut omatically , you must also check Remember the password f or this pr ofile .
Chapter 9 About Your Preferences and Status Specifying Pre ferences 9-6 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 • Choose CiscoUPC > Prefer ences . Then click Prof ile and c hoose a Phone Mode option.
9-7 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 9 About Your Preferenc es and Status Specifying Prefe rences Note T o choose t he phone on your o wn desk after you ha ve changed it, click Restore Default .
Chapter 9 About Your Preferences and Status Specifying Pre ferences 9-8 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 For e xample, if your pref erred contact method is Phone then when you double-click a contact name, Cisc o Unif ied Personal Commu nicator will phone that person.
9-9 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 9 About Your Preferenc es and Status Specifying Prefe rences Specifying Your Reachability Status.
Chapter 9 About Your Preferences and Status Specifying Pre ferences 9-10 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Step 3 (Optional) Specify a custom status message. See the “Specifying Y our Custom Status Message” section on page 9 -11 .
9-11 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 9 About Your Preferenc es and Status Specifying Prefe rences Related Topics • Specifying Y ou.
Chapter 9 About Your Preferences and Status Specifying Pre ferences 9-12 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Step 2 Click the [+] b utton belo w the cate gory of message you wa nt to add (A v ailable, Busy , or A w ay).
9-13 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 9 About Your Preferenc es and Status Specifying Prefe rences Step 3 Click the [-] b utton belo w the message.
Chapter 9 About Your Preferences and Status Specifying Pre ferences 9-14 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.
CH A P T E R 10-1 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 10 Troubleshooting The follo wing topics can assist you wit h troubleshooting.
Chapter 10 Trouble shooting Installation Problems 10-2 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Installation Problems Problem When I doub le-click the disk image, I do no t see an opp ortunity to install the applica tion.
10-3 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 10 Troubleshooting Problems with the Conso le Problems with the Console Problem The console is too big; i t does not f it on my screen. Solution The minimum recommended screen resolution i s 1024x768.
Chapter 10 Trouble shooting Problems Making Calls 10-4 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Problems Making Calls Problem I want to start an audio or video call or send an e-mail, but the b utton and menu item are dimmed.
10-5 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 10 Troubleshooting Problems During a Conversation • Make sure your computer is not muted or set to very lo w volume.
Chapter 10 Trouble shooting Problems with Video 10-6 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Problems with Video Problem The options to start a video con versation, add vi deo to my con versatio n, answer a call with video, or “V ie w local video” are dimmed.
10-7 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 10 Troubleshooting Problems with Web Conferencing Problems with Web Conferencing Problem I cannot add web conferencing. Or , when I click the button to start a web conference, I see an error message.
Chapter 10 Trouble shooting Problems with Search 10-8 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Problem A person in my company has called me, b ut the Recent Communications pane shows the phone nu mber of the person , not the name.
10-9 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Chapter 10 Troubleshooting Capturing Information About Problems Step 2 Collect information about your computer: a. Choose Apple m enu > About This Mac .
Chapter 10 Trouble shooting Capturing Info rmation About Problems 10-10 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 Y our setting remains until y ou change it, e ven aft er you restart. Detailed lo gging may impair per formance, so you sho uld turn it of f as soon as you no longer need it.
GL-1 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 GLOSSARY C collaboration See web confer ence . console The main windo w in Cisco Unif ied Personal Communi cator. It includes Contacts, Recent Communications, and Search pane s, as well as status information, b uttons, menus, and other control options.
Glossary GL-2 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 P preferred contact method Allo ws you to specify the medium through which you wa nt to contact others and be contacted b y others, such as phone or e-mail.
IN-1 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 INDEX A active phon e 1-5, 9-5, 10-6 choosing 1-9 troubleshooting 10-2 Address Book Macintosh 2-8 answe.
Index IN-2 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 topics 5-1 configuring 1-5 connecting troubleshooting 10-2 connections multiple 1-6 connection .
IN-3 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Index See also soft phone. Detach Preview 3-5 dial pad GL-1 hiding 2-7 using to enter select ions or pa.
Index IN-4 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 M menu items troubleshooting 10-3 merging calls 1-2, 5-1 troubleshooting 10-5 missed calls 8-1 .
IN-5 User Guide for Cisco Unified Personal Co mmunicator for Macintosh, Re lease 1.1 OL-10984-01 Index specifying your custom message 9-11 specifying your stat us 1-9, 9-9, 9-10 unknown 2-5 viewing your own status 9-1 real-time availabili ty. See Reachability.
Index IN-6 User Guide for Ci sco Unified Per sonal Communicato r for Macintosh , Release 1.1 OL-10984-01 about 3-1 adding to conversati ons 3-3, 3-4 changing your view 3-4 checking your transmission 3.
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